The condo is nice & clean, could use some new skillets & baking sheets. Unfortunately we needed to cancel or reschedule 12 days before our vacation due to the premature birth of our grandchild and schedules had to be changed. We couldn't work out anything with the owner, he seems to be under the impression VRBO controls & runs his rental. I sent him info from VRBO cancellation policy page, "You can override the cancellation policy and refund a custom amount", but he clearly doesn't understand his options or didn't want to bother?