Comfort Inn & Suites

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Dates

January 2025

February 2025

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade) | Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub

Pool

Housekeeping

Parking included

Laundry

Air conditioning

Explore the area

106 Capital Drive, West Springfield, MA, 01089

Olympia Ice Center
1 min walk
Big E
5 min drive
Holyoke Mall
5 min drive
Springfield, MA (CEF-Westover Metropolitan)
18 min drive

Room options

Room, 1 King Bed, Accessible, Non Smoking

27 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

27 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Non Smoking

27.00 sq m
Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

27.00 sq m
Sleeps 4
1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

27 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

2 Jan - 3 Jan

About this property

Hotel in West Springfield with 24-hour front desk and indoor pool

This hotel features an indoor pool, Access to hot tub and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.

Comfort Inn & Suites offers 75 accommodations with free newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.

Our customers tell us that they can't get enough of the helpful staff at Comfort Inn & Suites. During your stay, you're just a quick walk from Olympia Ice Center. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.

Free WiFi
Free self-parking
Take a swim in the indoor pool or soak in the hot tub
Amenities include free newspapers in reception, a front desk safe and a gift shop
8 minutes by car from MGM Springfield and 14 minutes from Six Flags New England

Comfort Inn & Suites offers its guests an indoor pool and Access to hot tub. WiFi is free in public spaces. Comfort Inn & Suites also features gift shops/newsstands, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
RV/bus/lorry parking on site

Food and drink

Coffee and tea in common areas

Things to do

Indoor pool
Spa tub

Family friendly

In-room microwave
In-room refrigerator
Indoor pool
Laundry facilities

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Pool hoist on site
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Pillowtop mattress

Bathroom

Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

32-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Microwave
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Free daily newspapers
Free local calls
Iron/ironing board
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0008023250

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield

Comfort West Springfield

Comfort Inn Suites

Comfort Inn & Suites Hotel

Comfort Inn & Suites West Springfield

Comfort Inn & Suites Hotel West Springfield

Comfort Inn & Suites Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

4/10 Poor

Sarai

13 Sept 2024

Disliked: Staff & service

Stayed 1 night in Sep 2024

8/10 Good

Kathleen

Travelled with family

12 Sept 2024

Liked: Cleanliness, amenities

Staff was friendly , beds were comfy . Great hotel

Stayed 7 nights in Sep 2024

8/10 Good

James

9 Sept 2024

Liked: Staff & service, amenities

The room was clean as well as indoor common areas, but the pool area, outside sun patio and the exterior of the hotel itself could use a good power washing. The hotel is in a commercial / professional office complex across from an indoor ice rink but is quiet and safe at night.

Stayed 2 nights in Aug 2024

10/10 Excellent

Stefanie

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything

Stayed 1 night in Sep 2024

6/10 Okay

Heidi

Travelled with family and small children

8 Sept 2024

Liked: Staff & service

Disliked: Cleanliness

hotel with a perk of indoor pool. That said back door was unlock, around midnight a fight broke oit in hallway which resulted in 4 cops and ambulance showimg up. There was an arrested, then people lingeared in parking lot making nervous about my car.

Stayed 1 night in Sep 2024

10/10 Excellent

Edgardo

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

2/10 Terrible

Pamela

3 Sept 2024

Stayed 4 nights in Aug 2024

8/10 Good

Keno

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Heather

Travelled with group

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a super great stay! Only negative was I called for a late checkout and was told yes then the hotel got mad at me for not knowing it. It was clean the the tv’a worked.

Stayed 1 night in Aug 2024

6/10 Okay

Danielle

Travelled with family and small children

31 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

I didn’t love a few cleanliness aspects of the room/pool but as a mom with her kiddos I’d say it was a great environment. Better structure around the waffle maker would be cool. I couldn’t leave my 4 & 6 yr old at a table alone with that many people bustling about. We waited well over an hour for a darn waffle.

Stayed 3 nights in Aug 2024

6/10 Okay

Chris

26 Aug 2024

Liked: Staff & service

Our room had a really really bad smell. There were a couple bugs in the room as well. Breakfast and pool were good and staff were friendly

Stayed 2 nights in Aug 2024

10/10 Excellent

Xavier

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good place for our weekend trip

Stayed 2 nights in Aug 2024

10/10 Excellent

Noel

Travelled with partner

18 Aug 2024

Liked: Amenities

Very good

Stayed 2 nights in Aug 2024

4/10 Poor

ohmar

Travelled with family

16 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Water mold or something in the air

Every room smells like water mold the pool was disgusting everything else was good ,it was clean,workers were great breakfast was ok

Stayed 1 night in Aug 2024

4/10 Poor

Melissa

Travelled with partner

1 Aug 2024

Disliked: Cleanliness, property conditions & facilities

This property had good ratings on Expedia for cleanliness but we did not find that to be the case. The property is badly in need of updating. Our bathroom was not very clean and there was no light in the shower at all. The room was dark and dingy, and late on our second night there, we found that there were bugs on the ceiling, dropping stuff onto the bedside table below. We informed the staff in the morning and were able to get one night (out of 2) refunded (later, via Expedia -we had no problem at all dealing with them and getting the refund.). Breakfast was okay, but crowded - not enough places to sit. Gym was pretty good - a few machines and free weights. We didn't use the pool, so I can't comment about that. The hallways were dark and they had scent machines trying to make things smell better, but the scent being pumped in was overwhelming. There were people smoking weed on a bench right outside the back door, which we had to keep walking past to get to and from our room. Wanted to use the laundry room, but there was only one washer and one dryer and people waiting, so we drove to a local laundromat to do our laundry instead. There is a Friendly's just down the road, as well as a GREAT donut spot called Donut Dip. Overall, the general area seemed safe enough, but this place is badly in need of a deep cleaning and an update.

Stayed 2 nights in Jul 2024

8/10 Good

DANIEL, Austin

29 Jul 2024

Liked: Cleanliness, staff & service

Quiet location

Stayed 2 nights in Jul 2024

10/10 Excellent

Brianna

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

8/10 Good

David

Travelled with group

28 Jul 2024

Liked: Amenities

Nothing fancy but it was clean and the bed was comfortable. Lemonade in the lobby was a nice touch

Stayed 2 nights in Jul 2024

10/10 Excellent

Chad

Travelled with partner

28 Jul 2024

Liked: Cleanliness, staff & service

The front desk agent was very nice. She checked us in qickly. She upgraded us as I am a Choice member. She gave directions and information on the surrounding area. The continental breakfast was great and lots of options.

Stayed 1 night in Jul 2024

6/10 Okay

Michael

Travelled with family

24 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

I liked how close it was to six flags, but the room was not very clean and had a funky smell.

Stayed 2 nights in Jul 2024

10/10 Excellent

barbara

22 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Travelled with family

17 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our second time staying here. Close to springfield great restaurants around the area as well. The staff is very friendly and helpful.

Stayed 3 nights in Jul 2024

8/10 Good

Michelle

8 Jul 2024

Stayed 1 night in Jun 2024

10/10 Excellent

AMY

7 Jul 2024

Stayed 1 night in Jul 2024

2/10 Terrible

Ellen

Travelled with family

1 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The room we were given at check in had an open paint tray full of paint in it and smelt awful as it had just been or was in the middle of being painted.

Stayed 1 night in Jun 2024