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Hilton Garden Inn-Springfield, MA

3.0 star property

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Photo gallery for Hilton Garden Inn-Springfield, MA

Lobby
Exterior
Snack bar
Indoor pool
In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available

Explore the area

Map
800 Hall of Fame Avenue, Springfield, MA, 01115
  • Naismith Memorial Basketball Hall of Fame
    ‪4 min walk‬
  • MGM Springfield
    ‪12 min walk‬
  • MassMutual Center
    ‪18 min walk‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard King

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard King

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Queens

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Two Queens

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed, Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

One King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Hampton Inn & Suites Springfield/Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, (1003)
The price is €124
for 1 room
includes taxes & fees
23 Mar - 24 Mar
Hampton Inn & Suites Springfield/Downtown

About this property

Hilton Garden Inn-Springfield, MA

Hotel with 2 restaurants, a short walk to Naismith Memorial Basketball Hall of Fame
This hotel features 2 restaurants, an indoor pool and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business centre and Access to hot tub are on-site.
Hilton Garden Inn-Springfield, MA offers 143 accommodations with a safe and coffee/tea makers. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn-Springfield, MA. During your stay, you're just a quick walk from Naismith Memorial Basketball Hall of Fame. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and limo or town car service
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute walk from Naismith Memorial Basketball Hall of Fame and 12 minutes on foot from MGM Springfield
  • Cats and dogs welcome for a fee
Hilton Garden Inn-Springfield, MA offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn-Springfield, MA. Free self parking is available.

For a fee, guests can enjoy breakfast daily.
Great American Grill – This restaurant only serves breakfast.
Uno Chicago Grill – This restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast available for a fee: USD 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Great American Grill
  • Uno Chicago Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately USD 11.95 per person
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0013222810
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Springfield
Hilton Garden Inn Springfield
Springfield Hilton Garden Inn
Hilton Garden Inn Springfield Hotel Springfield
Hilton Garden Inn Springfield Hotel
Hilton Garden Inn Springfield MA Hotel
Hilton Garden Inn Springfield MA
Hilton Garden Springfield, Ma
Hilton Garden Inn-Springfield, MA Hotel
Hilton Garden Inn-Springfield, MA Springfield
Hilton Garden Inn-Springfield, MA Hotel Springfield

Hilton Garden Inn-Springfield, MA Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 504 out of 1001 reviews
Rating 8 - Good. 306 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little more attention to details
Overall, it was good visit. The only issue was that our bathroom had bath soap and lotion dispensers, but they didn't have enough soap for at least one person. The breakfast options can be improved a little for the price.
Stayed 1 night in Nov 2024

8/10 Good

eric, irvington

Travelled with partner
Location
Stayed 1 night in Nov 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Alain

Business traveller, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was so noisy all night long. Kids running and yelling, adults talking loudly. People were slamming doors. And when I talked to the receptionist I was told “well, at least they are happy kids” I travel the world and this was one of the worst experiences I have ever had
Stayed 1 night in Nov 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and parking. From desk staff were very nice.
Stayed 2 nights in Nov 2024

8/10 Good

Joseph

Business traveller
Liked: Room comfort
The shower dripped all night
Stayed 1 night in Nov 2024

10/10 Excellent

Enidel, Middle River

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean, nice hotel. Nice staff. didnt like had to pay for breakfast
Stayed 3 nights in Nov 2024

8/10 Good

Michael

Stayed 1 night in Oct 2024

6/10 Okay

Maryann

Good location, walking distance to restaurants and Basketball Hall of Fame!
Stayed 1 night in Nov 2024

10/10 Excellent

Katie

Stayed 1 night in Oct 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Hope

Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Oct 2024

2/10 Terrible

Chris

Stayed 1 night in Sep 2024

10/10 Excellent

alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, comfortable beds, nice area, would stay again.
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Margaret F.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Bradley

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms need a refresh. There's no USB ports. Fixtures are dated. Breakfast buffet was confusing. Part is self serv, part is table service. Its Prix Fixe so why is there table service?
Stayed 1 night in Oct 2024

10/10 Excellent

JoAnne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden Inn stay
The room was clean. And spacious. It was a handicap room, which I was not expecting. So the bathroom was weird. Would have preferred a standard room.
Stayed 1 night in Oct 2024

4/10 Poor

RuthAnne

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Check in went well, the staff was very polite and made small talk while the computers were struggling to check us in. It was incredibly busy but the wait wasn’t too bad getting checked in. The room was clean but you could hear every single room around you including the one directly below you through the vents so it was loud listening to everyone and the dog barking under us. We left for the evening and didn’t return back until after 11, but when we did return there was vomit all over the floor and wall next to the elevators that hadn’t been cleaned up it just had towels thrown across it on the floor and the wall was still in pure sight so that was pretty gross. We had dinner delivered and the hotel didn’t want our dasher bringing our food to our door but eventually they let him up and he left it there for us which we received and enjoyed. The beds were clean, the shower was great, the tv was average (it worked but not great). Only other complaint was that the housekeeping staff came in our room an hour before check out and asked us “why we hadn’t checked out yet” and seemed annoyed that we were still packing everything up. I asked the front desk when we were checking out if check out had been at 11 and I was just misinformed but they said “no, why?” And I explained what housekeeping said and she made a face of ‘ahhh yeah that happens’ and said “well we are just busy tonight and trying to get ahead of it for cleaning” but overall it’s wasn’t a bad stay. Very comfy pillows. :)
Stayed 1 night in Oct 2024

6/10 Okay

Gwendolyn

Liked: Cleanliness, staff & service
Working lights
Stayed 2 nights in Oct 2024

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time I have stayed a this hotel, I've had a great experience. Always safe and very clean
Stayed 1 night in Oct 2024

10/10 Excellent

sayward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024