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Quality Inn Westfield - Springfield

2.5 star property

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Photo gallery for Quality Inn Westfield - Springfield

Lobby
Free daily buffet breakfast
Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, in-room safe, desk, blackout curtains
Lobby
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
2 Southampton Rd, Westfield, MA, 01085
  • General Wareham Park
    ‪19 min walk‬
  • Westfield River
    ‪5 min drive‬
  • Western Massachusetts Hospital
    ‪7 min drive‬
  • Westfield, MA (BAF-Barnes Municipal)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Room

Red Roof Inn PLUS+ West Springfield

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (1002)
The price is €107
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Red Roof Inn PLUS+ West Springfield

About this property

Quality Inn Westfield - Springfield

Hotel in Westfield with free breakfast and 24-hour front desk
This hotel features a business centre, laundry facilities and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a computer station, express check-out and free newspapers are on-site.
Quality Inn Westfield - Springfield offers 56 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Westfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Westfield - Springfield. During your stay, you'll be within walking distance of General Wareham Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from General Wareham Park and a few minutes from Elm Street Plaza
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A vending machine, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Quality Inn Westfield - Springfield. Free self parking is available.
Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0003663290
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn Westfield - Springfield.

Property is also known as

Econo Lodge Inn Westfield
Econo Lodge Westfield
Quality Inn Westfield Springfield
Quality Westfield Springfield
Quality Westfield Springfield
Quality Inn Westfield - Springfield Hotel
Quality Inn Westfield - Springfield Westfield
Quality Inn Westfield - Springfield Hotel Westfield

Quality Inn Westfield - Springfield Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 188 out of 761 reviews
Rating 8 - Good. 263 out of 761 reviews
Rating 6 - Okay. 166 out of 761 reviews
Rating 4 - Poor. 87 out of 761 reviews
Rating 2 - Terrible. 57 out of 761 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Zakia

Travelled with partner
Liked: Cleanliness, amenities
Convenient, breakfast, clean, friendly helpful staff
Stayed 1 night in Nov 2024

8/10 Good

Zakia

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hop on the intestate. Not far from shopping area in Holyoke
Stayed 3 nights in Nov 2024

6/10 Okay

Kristen, Maplewood

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Melissa

Travelled with family and small children
Disliked: Property conditions & facilities
The room was nice but had some things that were broken when we arrived. The staff was kind but only had one person on staff so assistance was limited when the heater wasn’t working properly.
Stayed 1 night in Nov 2024

4/10 Poor

Matt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a nice stay
We had to request a new room due to the foul odor of the bathroom. Our second room was better until we discovered a blood stain on the sheets.
Stayed 1 night in Nov 2024

10/10 Excellent

darline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Noel, Dulles

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Michelle

Travelled with family
Liked: Staff & service
The bathroom had hair on the tub and floor, and the sink had stubble it it.
Stayed 1 night in Nov 2024

2/10 Terrible

Qingbin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, unsafe.
Stayed 2 nights in Nov 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and smelled bad. Lots of stains on the door, floor and walls. The tub kept clogging up to 5 inches of water every time we showered. We ignored the reviews because we had no choice - every other hotel was booked. Reschedule your trip or find another hotel/bnb - do not stay here.
Stayed 1 night in Oct 2024

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Emily

Stayed 1 night in Sep 2024

4/10 Poor

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We looked in 3 different rooms. Hair in bathtubs, on counters, crumbs & trash along corners of room. Would not recommend.
Stayed 2 nights in Oct 2024

6/10 Okay

Ashish

Rooms were spacious but sheets were not clean.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Donald

Disliked: Staff & service
Tv didn’t work. Night clerk stated she would contact manager about getting some type of discount at 7. Mgt stated to me that his clerk was told that I said forget the problem. I stated that night to the clerk there wasn’t anything that could be done,so when checking out the manager read a note left by the clerk and was rude.
Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Staff was friendly. It was clean and comfortable, and I would stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this hotel on numerous occasions. Pros: It is conveniently located right off the Westfield MA Pike exit. The beds are incredibly comfortable and a welcome respite after a long day of driving. The shower offers hot with great water pressure. The hotel is pet-friendly with a designated outside pet area. Breakfast is provided, and while it is pretty basic with hot and cold items, the waffle maker never fails to delight and the coffee was good. Areas that would benefit from attention: the shower caulking was a tad mildew and the tub drained slowly. The back exterior door was not secured- so I was glad for the deadbolt and upper lock. Staff were professional but not overly welcoming.
Stayed 1 night in Oct 2024

6/10 Okay

Navro

Stayed 1 night in Sep 2024

6/10 Okay

Michael

Liked: Staff & service, room comfort
Moving stay
Stayed 1 night in Oct 2024

8/10 Good

Wei, Ellisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, but requires a little some walking from parking.
Stayed 1 night in Oct 2024

6/10 Okay

Michael

Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in went well, then found room to be dirty and overall not well kept. TV and phone had visible dust, window out the back had cobwebs and was not clean. I was only staying one night, so I didn't make a fuss. Then when I went to use the bathroom found the sink and shower did not drain water well. Took 30 min for shower to drain after use. Sink was the same, took about 15 to drain, Unacceptable. When told, staff said "the things you're telling me, I don't care about" and he pointed to the lobby door and told me to just leave. Staff was friendly at check in, when told about the problems during checkout he became irritated quickly and just wanted me gone. I asked for a partial refund and was told to "get out of here!" And he just turned and walked away from the desk to avoid further conversation.
Stayed 1 night in Sep 2024

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