4/10 Poor
Stephanie
Travelled with partner
6 Jan 2025
Disliked: Property conditions & facilities
Royalton Chic offers misleading room choices. There is a pool view, partial ocean view and ocean view option. We chose the ocean view. When we arrived, we actually had a pool view with a very small sliver of view of the ocean. They argued that they only had one ocean view building that wasn't Diamond Club and it was all partial view which is misleading because there's no real difference between partial ocean view and ocean view. This property primarily caters to Diamond Club members which is unfortunate because there are plenty of other patrons who are valuable and want what they've paid for. The staff tried their best to accommodate and as a result, we were comped a cabana. However, when we arrived on the reservation date for the cabana - it was double booked so we didn't get to enjoy it after all. A mess! I appreciated Selina's help (she's a gem) but in the end we were very dissatisfied with Royalton's presentation of options vs. what was delivered.
Stephanie
Stayed 6 nights in Dec 2024