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InterContinental Malta by IHG

5.0 star property

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Photo gallery for InterContinental Malta by IHG

Property amenity
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe
Exterior
7 bars/lounges, poolside bar, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pet-friendly
  • Parking available
  • Bar
  • Pool

Explore the area

Map
St. George's Bay, St. Julian's, Malta, STJ3310
  • Bay Street Shopping Complex
    ‪2 min walk‬
  • St George's Beach
    ‪2 min walk‬
  • Mercury Tower
    ‪4 min walk‬
  • Luqa (MLA-Malta Intl.)
    ‪23 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds, Garden View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Double Beds, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic room City View - 2 Double beds

Premium bedding, down duvets, minibar, in-room safe

Classic room City View - 2 Double beds

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite 1 king bed, Club access

Premium bedding, down duvets, minibar, in-room safe

Panoramic Suite 1 king bed, Club access

  • 100 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Single Bed

View all photos for Club Suite, 1 king bed, club access

Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 king bed, club access

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 king bed, Club access

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 king bed, Club access

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for City Suite, 1 King bed, Club access

Premium bedding, down duvets, minibar, in-room safe

City Suite, 1 King bed, Club access

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Suite, Multiple Beds, Business Lounge Access

Grand Suite, Multiple Beds, Club lounge access | Premium bedding, down duvets, minibar, in-room safe

Grand Suite, Multiple Beds, Business Lounge Access

  • 80 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite (Ambassador)

Premium bedding, down duvets, minibar, in-room safe

Suite (Ambassador)

  • 81 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds, City View (High Floor)

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Double Beds, City View (High Floor)

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Garden View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed, Garden View

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Business Lounge Access, Garden View

Room amenity

Classic Room, 2 Double Beds, Business Lounge Access, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds

Premium bedding, down duvets, minibar, in-room safe

Premium Room, Multiple Beds

  • 45 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, City View

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Business Lounge Access, Garden View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed, Business Lounge Access, Garden View

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (High Floor)

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed (High Floor)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Double Beds, City View

  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite

  • 170 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 1 King Bed, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Duplex (Suite)

Premium bedding, down duvets, minibar, in-room safe

Duplex (Suite)

  • 230 sq m
  • Sleeps 6
  • 1 Single Bed

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About this property

InterContinental Malta by IHG

Luxury hotel on the beach, with indoor pool
Catch some rays on InterContinental Malta by IHG's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Change of towels is available on request
InterContinental Malta by IHG offers 481 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 17 years old are not allowed in the swimming pool or health club without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at InterContinental Malta by IHG. During your stay, you're just a quick walk from St George's Beach. Features include free WiFi in public areas, plus 6 restaurants and 7 bars.
  • Free WiFi
  • Enjoy seafood with a beachfront location at Paranga, one of the property's 6 restaurants and 7 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to Swedish massages, body wraps or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a private beach, a gym and a steam room
  • Just a 2-minute walk from St George's Beach and 10 minutes on foot from Spinola Bay
  • Dogs welcome for a fee
Step outside to unwind on the sandy beach. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at InterContinental Malta by IHG such as a seasonal outdoor pool and an indoor pool.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a health club, a steam room and a rooftop terrace. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee.

This 5-star St. Julian's hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Paranga – This beachfront restaurant specialises in seafood and serves brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Waterbiscuit – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Harruba – This buffet restaurant only serves breakfast. Open daily.
Lubelli Pizzeria – This beachfront restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Opal Lounge – This poolside restaurant serves breakfast and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Afrikaans, Arabic, Bulgarian, Dutch, English, French, German, Greek, Hebrew, Hindi, Italian, Macedonian, Maltese, Portuguese, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 20 per night)
  • Secured, covered parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
  • 6 restaurants
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Harruba
  • Lubelli Pizzeria
  • Opal Lounge
  • Paranga
  • Waterbiscuit

Things to do

  • 30 gaming tables
  • 300 slot machines
  • Billiards/pool table
  • Casino (32,292 square feet of space)
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Snorkelling
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (99 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
The listed optional facilities fee comprises access to the SKYBEACH rooftop infinity pool and includes 1 sun lounger. The fee does not apply to guests staying in Suite room types.

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per day
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Covered self-parking fee: EUR 20 per night
  • Nearby parking fee: EUR 20 per night (164 ft away)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: EUR 60 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number MT 1756 5625

We should mention

  • The seasonal pool will open in April and close in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel Malta
InterContinental Malta
Malta InterContinental
InterContinental Malta Hotel St. Julian's
InterContinental Malta Hotel
InterContinental Malta St. Julian's
InterContinental Malta
InterContinental Malta by IHG Hotel
InterContinental Malta an IHG Hotel
InterContinental Malta by IHG St. Julian's
InterContinental Malta by IHG Hotel St. Julian's

InterContinental Malta by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 166 out of 322 reviews
Rating 8 - Good. 86 out of 322 reviews
Rating 6 - Okay. 42 out of 322 reviews
Rating 4 - Poor. 16 out of 322 reviews
Rating 2 - Terrible. 12 out of 322 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Stayed 1 night in Nov 2024

10/10 Excellent

Ian Curtis, Edgware

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a good location, night clubs, bars and shopping within walk-in distance. Also great gym , swimming, sauna and steam
Stayed 5 nights in Nov 2024

8/10 Good

David Alistair Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smart hotel in an area with a lot of building work going on. It is also very close to a nightlife area that could be noisy. However if you get a "garden view" room, this overlooks a very large central garden and noise is not a problem. Breakfast is very good (although some of the hot dishes could dobwith being warmer) with a massive selection. Best hot option is the on demand kitchen dong eggs benedict; omelettes; and poached eggs.
Stayed 7 nights in Nov 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Bed and shower far from 5 star. Staff very friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Imogen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and friendly service. Good location and plenty to do. Wonderful resort.
Stayed 1 night in Oct 2024

10/10 Excellent

Nadim

Stayed 4 nights in Sep 2024

10/10 Excellent

Bradley

Stayed 7 nights in Aug 2024

10/10 Excellent

Thomas Harrison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay, would like to come again!
Stayed 7 nights in Sep 2024

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location, amazing roof top pool
Stayed 5 nights in Sep 2024

10/10 Excellent

Tess, Quincy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and staff are awesome
Stayed 2 nights in Sep 2024

6/10 Okay

Deborah Anne

Travelled with partner
Liked: Cleanliness, staff & service
Unfortunately the building works opposite we’re relentless,from 8am until 6pm everyday accept Sunday.Head phones whilst sunbathing are a must and the rooftop pool was beyond cold,temperatures said it was 23degrees but it literally felt like it was minus 1 and there was no one going in only the very brave who quickly got out as quickly as they had entered.
Stayed 14 nights in Sep 2024

6/10 Okay

Frank, Austin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room contained high levels of mold verified by the housekeeping Manager. industrial strength cleaner was used as well which made me ill and almost triggered an epileptic seizure. Several calls were made while I waited on the balcony > 3hours. The client service manager arrived to upgrade my room, saying straight to my face "I told my crew after talking to my crew, "we gotta do something with this guy" he is really sick. As you can imagine my stay "as the guy" was less than uncomfortable. Corporate intervention and re-training is in order here.
Stayed 7 nights in Sep 2024

8/10 Good

Andrew James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had one issue with the air conditioning in the room, which Francoise dealt with by finding us another room (thanks again) and was followed up with a courtesy call from Guest services. There is a lot of building work going on in the area so the picture of the pool on the 10th floor doesn't show the buildings now overlooking it. The area is very lively but the soundproofing on the rooms meant we weren't disturbed. The staff in the Opal lounge restaurant on floor 7 were very friendly & attentative and the food was lovely. A special thanks to head chef Claudio for his assistance with my unusual request for the local Pastizzi - Grazzi Hafna! Overall a very enjoyable stay. Only downside was parking and traffic in the local area if you are thinking of driving.
Stayed 7 nights in Aug 2024

6/10 Okay

leanne

Travelled with family
Liked: Staff & service
The hotel was good it was standard hotel room imo.the area around was dirty, trashy building site. The beach was really small with loads of cigarette butts. The restaurants were all disappointing. It would have been great if we were 20yo and there to get pissed up every night.
Stayed 6 nights in Aug 2024

10/10 Excellent

CICERO, Freiburg in Breisgau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Experience at Intercontinental Malta Our family visited Malta in August 2024, and our stay at the Intercontinental Malta was exceptional. From the moment we arrived, we were impressed by the impeccable service. Special thanks to Elsa at reception and Katerina Angelkovska, the Guest Experience Manager, for their personalized and efficient attention. Our 42m² room was spacious and comfortable, with stunning views of the sea and gardens. The amenities were top-notch, including slippers, bathrobes, and an excellent bathroom. Santa, who took care of our room, made our stay even more enjoyable with her outstanding service. Bolong, who looked after our children's room, was equally attentive and ensured everything was perfect for them. The hotel facilities are luxurious: multiple pools, including a rooftop one, a full-service spa, and a private beach. Breakfast was a highlight, with excellent service and a wide variety of options. The hotel's location is perfect, with easy access to Malta's attractions and vibrant nightlife. We had a small issue with the bed configuration in our children's room, but the staff quickly resolved it, even with the hotel fully booked. We highly recommend Intercontinental Malta for a memorable stay. Our family loved every moment!
Stayed 10 nights in Aug 2024

10/10 Excellent

Kirsten

Stayed 7 nights in Aug 2024

4/10 Poor

Emmanuel

Liked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Sean David

Stayed 7 nights in Aug 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, we were really looked after by staff who were always attentive. Breakfast options were plenty and really pleasant to have breakfast in the main restaurant, Room was clean, spacious and comfortable and cleaned daily, water was topped up and the welcome gifts were an added touch. Fridge was available so we could put bottled water in to keep cool for when we went to the gym. Pool was very big, quieter in the mornings and if you want a bed by the pool you need to go down before 10.30 otherwise there are plenty of beds further away. Ample gym equipment to use for guests and an indoor pool which seemed to be really popular. Also had an amazing treatment at the hotel spa. Absolutely no complaints and can’t wait to stay again.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ewan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot fault the staff who were absolutely fabulous, there are a few tiny things, but the overall experience is absolutely amazing. The main pool is great with plenty of staff serving pool snacks. Upgrade to include the Opal Lounge, makes the experience so positive, breakfast every morning and then afternoon tea is worthwhile. The resort is great with plenty of food options, especially for a family, well for what we wanted.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jennie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Oliver Paul William, BEXLEYHEATH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and helpful, the downside is the pool are crowded both pools
Stayed 7 nights in Jul 2024

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great but the hotel was not kept on good enough condition. First, we had an issue that the room smelled bad. This was caused by mouldy smelling pillows. This took two visits to fix. First they put on new pillow cases, second, they replaced the pillows (the actual cause of the problem). We had issues with the in room fridge that required two visits to fix, the sink, fixed in one visit, the air conditioning that took two visits to fix and caused a few nights of poor sleep. Then the was the condition of the hotel. The carpets in the corridors looked like they were never hoovered. I walked past the same debris day after day. They had two pool tables but the cues were in a poor state. The hotel has three swimming pools which is good, bit you have to pay €60 per person to use the pool on the top floor. We asked to have some laundry done for us while we stayed and I was horrified to find out that our socks, t shirts etc cost is ~€148 to have washed. This seemed like daylight robbery, but I guess we should have enquired about the cost first. The breakfast was mostly good but my wife did find the fish a little dodgy the day we left and I found some baked goods a bit stale on occasion. The area the hotel was based was party central. As such, it was always busy. The street we took most days to go out for dinner was busy, dirty and smelly. One night we were woken by lads on the room above us singing, shouting and stomping at 1am. Looks nice, but not good enough
Stayed 12 nights in Jul 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The stay was great, the service was outstanding they were very attentive, the cleanliness was good but it could have been a little better, overall the stay was great
Stayed 7 nights in Jul 2024

8/10 Good

Safeena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, all the facilities you could expect for the price. Breakfast was awesome with plenty of options. Staff is efficient and ready to help. Tea and coffee making facilities are available in bedrooms. Everything was good but one humble suggestion if they could install a new air conditioning system. It seemed quite outdated and inefficient. The air conditioner vents were black due to dirty filters and in desperate need of cleaning.
Stayed 7 nights in Jul 2024