6/10 Okay
Kishor
Travelled with partner
4 Sept 2024
Disliked: Staff & service
Stayed at the Rumfish location, nice that we could us the Tradewind facility as well.
Front desk staff could be better and should learn to be more helpful. Originally we were in the Mahi building. as soon as we walked into the room, it was hot humid and everything was damp; floors bedding and all. Initially we assumed it was the hot climate and cranked up the AC. Unpacked and went for a walk. Came back and changed for dinner, still the AC showing 74. Came back from dinner and still very damp. Went to the front desk and notified them; this young guy was the the only friendly and helpful person. He offered to send change our room since it was so late in the night. so we had to packup and change rooms to the main building. Nice room and nice view. Day later met the neighbor and they had a leak in the bathroom, and man slipped in the bathroom pool of water. Oddly, same afternoon when we were trying to get ready for dinner, we had a leak in our bathroom. Hotel is rundown and in dire need of repair. Asked front desk if leak was fixed and guy lied to us saying they would not be informed. When asking for late checkout, Chris said, they were fully booked and room would be allocated to next guest - so you going to give some else a room with a leak?? He also knew we had an issue. Would have been nice to be compensated for a the huge inconvenience.
Kishor
Stayed 3 nights in Aug 2024
