4/10 Poor
Christina
Travelled with family
7 Jan 2025
Disliked: Cleanliness, staff & service, amenities
On the first night of our stay our room had 3 roaches. We asked to switch rooms and we were told it was not possible at the time and we were never granted the room change nor given the roach spray we requested.
The shelves in the coffee shop were consistently bare. They were also out of items such as coffee, cream cheese, eggs, bacon, bagels and lids from day to day.
Breakfast at the main restaurant ended at random times each day. Once we were told 11 and still were not served breakfast at 10:30 because it was “over.” The weekend breakfast buffet was $45 per person which seemed pretty expensive for breakfast.
There are no housekeeping options. At one point we waited 10 hours for towels to be provided.
Fresh pool towels were also hard to get because sometimes they would run out.
When we first got there we were encouraged to sign up for a 1.5 hr timeshare seminar which tried to get us to buy a time share. We were told that our night time kayak would be covered. However the cards that were holding our spot were charged full price. We were granted cash resort vouchers. If you don’t spend the full amount, you cannot save the voucher with the remainder. It gets thrown out or you are told to scrape together some items from the bare shelves.
It was advertised as a beach front hotel and it is not. It has an ocean front view with a beach shuttle.
Christina
Stayed 6 nights in Jan 2025