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Stourport Manor Hotel

4.0 star property

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Photo gallery for Stourport Manor Hotel

Property grounds
Desk, iron/ironing board, free WiFi, bed sheets
Interior
Breakfast, lunch and dinner served
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Gym
  • 24/7 front desk
  • Room service
  • Laundry

Explore the area

Map
35 Hartlebury Road, Stourport-on-Severn, England, DY13 9JA
  • Hartlebury Castle
    ‪3 min drive‬
  • Severn Valley Railway Kidderminster Station
    ‪6 min drive‬
  • West Midland Safari Park
    ‪8 min drive‬
  • Birmingham (BHX)
    ‪52 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed with Sofa bed

Classic Room, 1 Double Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Double Bed with Sofa bed

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 3
  • 1 Single Bed

View all photos for Executive Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Executive Double Room

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

View from room

Suite

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Stourport Manor Hotel

Hotel in Stourport-on-Severn with health club and sauna
An indoor pool, a restaurant and a health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a sauna and conference space.
Stourport Manor Hotel offers 72 accommodations with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Stourport-on-Severn hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
During your stay at Stourport Manor Hotel, you'll be within walking distance of Hartlebury Castle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a gym and a sauna
  • Just a 3-minute drive from Danter's Treasure Island Amusement Park and a few minutes from Hartlebury Castle
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Stourport Manor Hotel offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, barbecue grills, and a garden are also featured at the business-friendly Stourport Manor Hotel. Self parking is free.

This 4-star Stourport-on-Severn hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.
Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie

Things to do

  • Health club
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14 for adults and from GBP 8 for children
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests staying over the Christmas period should contact the property prior to arrival to make dining arrangements, as dining is limited over this time.

We should mention

  • Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Birmingham Stourport Manor
Menzies Hotels Birmingham Stourport Manor Stourport-on-Severn
Stourport Birmingham
Hallmark Hotel Stourport Manor Stourport-on-Severn
Hallmark Hotel Stourport Manor
Hallmark Stourport Manor Stourport-on-Severn
Hallmark Stourport Manor

Stourport Manor Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 205 out of 707 reviews
Rating 8 - Good. 253 out of 707 reviews
Rating 6 - Okay. 138 out of 707 reviews
Rating 4 - Poor. 75 out of 707 reviews
Rating 2 - Terrible. 36 out of 707 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

M

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Dmitry

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

4/10 Poor

peter

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Tired hotel in the middle of nowhere felt like a care home
Stayed 1 night in Oct 2024

6/10 Okay

Natalie

Travelled with family and small children
Booked this hotel as was near west midland safari park - when we arrived there was a massive firework display/ music that wasn’t mentioned on the website when booking / had to move rooms because of the noise with our 1 year old - went to use the pool the next day, was so cold - the heater had not been switched on so we could only stay in 5 - 10 minutes but was still charged full price..
Stayed 1 night in Nov 2024

4/10 Poor

Scott

Stayed 1 night in Oct 2024

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stay was comfortable. Service in restaurant and at the bar was extremely good. The girls were very professional and polite.
Stayed 2 nights in Oct 2024

4/10 Poor

Mathias

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
avoid, avoid, avoid
Booked this for 7 people, for 2 nights. Despite 2 phone calls and an email to advise of travelling as two families, with 1 dog each - one dog to go into each room we booked, it was argued that they were not aware of it. Being charged at £25 per dog per night, for what, when you still end up in the poorest category room in the hotel. Plus £25 per dog per night deposit. Rooms and corridors smelled of damp, but room change was denied because of the dogs. We were 3 and 4 people booked per room, but towels and coffees, teas etc only catered for two. On the first night there was no space to sit and relax as a group with children, due to a funeral wake that took place, it was noisy and full of drunk people - the person who was meant to be remembered would have been ashamed. The hotel is advertised "with pool" and picked for that reason but on the leaflet that was handed out at arrival it stated that pool and jacuzzi are available for a fee of £5 per person and £2 per child. Breakfast was mediocre at best and not worth the price charged for it. On a positive note, the bed was comfortable. But overall we feel we have been ripped off. When we addressed the issued to the duty manager, they made it clear that they are not bothered, and "not aware".
Stayed 2 nights in Oct 2024

4/10 Poor

Pete

Stayed 1 night in Oct 2024

10/10 Excellent

Helen

Stayed 3 nights in Sep 2024

6/10 Okay

Craig

Business traveller
Stayed in better
Not bad overall. The old manor looks quite imposing but the rooms were nothing to write home about. Pretty standard and quite comfy. I only had a standard room which was OK. The shower curtain in the bathroom smelt and was an unpleasant shower. Sure the premium rooms would have been better but shouldn't account for poor cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like the cancellation RESPONSE (nil) for one of our party - who at 85 had no choice due to ill health - even though we wrote well in time for the hotel to re let. 29th September 2024. We have discovered the hotel charged a guest for two meals - despite the meals being paid for in advance. I want this disposable retrospective charge TO MY GUEST REFUNDING or we will take the matter further.
Stayed 2 nights in Jul 2024

8/10 Good

Hannah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay, beautiful old building - pool not incl
The room was spacious and I liked the all in one wet room. The building is old so if anyone is outside or loud in the bar you hear it. The one thing to note is the pool is not free - it's 5GBP for each use, which is not quite what was advertised. There's also no lift so you have to carry all luggage upstairs.
Stayed 3 nights in Sep 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Luma Aal-khamees

Stayed 1 night in Jul 2024

6/10 Okay

Richard

Liked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay overall, the bed was comfortable and we were upgraded to a family room. We were very disappointed with the breakfast, cheap produce, toaster didn't work. Teapots, cups and glasses where very small. We wouldn't stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

Joseph, Oxford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Stourport Manor, although a short one, was very comfortable. Hotel facilities were exceptional. Unfortunately, due oversnoozing I didn’t get to sample their cuisine, except their full English in the mornings. It did feel they were maybe short of staff. The staff that I did interact with were very polite and helpful. Overall, no complaints whatsoever, would definitely stay again and would recommend to anyone.
Stayed 2 nights in Aug 2024

8/10 Good

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room. Comfy bed. Staff lovely. Couldn't find a lift. Carpark needs repairing. But all in all a good stsy
Stayed 1 night in Sep 2024

4/10 Poor

Arnold

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I can't lie... Definitely not a 4*... When we checked in, we were given a room where the bed had been slept in and there were used glasses everywhere - almost like a Goldilocks situation. Eventually, we were given a room that was "clean", if you ignore the several strands of hair in the bed, grimey shower and the pubes under the toilet seat. Overall, the interior is dated and not well managed. Other than cleanliness, the restaurant was closed on the day we arrived for a private function. Would have been good to know this in advance, or at least offer room service. Instead, a staff member suggested going to the festival they were hosting on the grounds, where we would have needed to pay entry. Separately, there was false advertising with the leisure facilities. On the first day, they closed 3 hours early (bank holiday, although would have been good to know in advance). The next day, we were then told we had to pay £5 per person for a day pass (this is not noted on Expedia). One lady staff member was good - very helpful on the bar. The rest of the staff were joking. I spoke to one as he was fleeing the reception desk, as I had a query about the gym fee. He said I'd need to speak to the manager and that one is on the way, then walked off. Nobody ever arrived. Overall, definitely not a 4 star experience.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Slow in kitchen, breakfast wasn’t great. Room service food left out overnight. In need of refresh. Polite staff who were very apologetic
Stayed 1 night in Aug 2024

10/10 Excellent

Sacha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Cleanliness was lacking, the bathroom was grotty. There was also a music event on that was very loud until late. The restaurant was shut as a result of the event. I think we should have been made aware of this at booking we would have stayed elsewhere.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Business traveller
The hotel is a 3 star hotel at best , very dated ,worn facilities with offensive odours
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carset
From the reception staff across to the Cleaners, all were very professional and helpful.
Stayed 2 nights in Aug 2024

4/10 Poor

William

Travelled with family
Disliked: Property conditions & facilities, room comfort
It was ok but nothing special considering its location and how good it could be. Needs some investment and definitely more staff to make it eork better. A place that size shouldn't be run with a handful of staff but then again i suppose thats the sign of the times.
Stayed 1 night in Aug 2024