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The Cascades Hotel at Sun City Resort

5.0 star property

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Photo gallery for The Cascades Hotel at Sun City Resort

Superior Luxury Room with Balcony | Minibar, in-room safe, desk, soundproofing
Casino
Superior Luxury Family Room | Minibar, in-room safe, desk, soundproofing
Outdoor pool, pool umbrellas, pool loungers
Golf

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Spa
  • Bar

Explore the area

Map
R556, Moses Kotane, North West, 0316
  • The Gary Player Golf Course
    ‪2 min walk‬
  • Sun City Casino
    ‪2 min walk‬
  • Steam Train Rides Stimela
    ‪5 min walk‬
  • Pilanesberg (NTY-Sun City)
    ‪14 min drive‬

Room options

View all photos for Paraplegic Room

Paraplegic Room | Minibar, in-room safe, desk, soundproofing

Paraplegic Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room

Luxury Twin Room | Minibar, in-room safe, desk, soundproofing

Luxury Twin Room

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Luxury Family Room

Luxury Family Room | Minibar, in-room safe, desk, soundproofing

Luxury Family Room

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Luxury Family Room

Superior Luxury Family Room | Minibar, in-room safe, desk, soundproofing

Superior Luxury Family Room

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Luxury Room

Superior Luxury Room | Minibar, in-room safe, desk, soundproofing

Superior Luxury Room

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Luxury Suite

  • 64.9 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Luxury Room with Balcony

Superior Luxury Room with Balcony | Minibar, in-room safe, desk, soundproofing

Superior Luxury Room with Balcony

  • 43.9 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

The Cascades Hotel at Sun City Resort

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and a golf course are available at this hotel. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle and a free casino shuttle. Additionally, a casino, free water park access and an outdoor pool are on-site. Housekeeping is available on request.
The Cascades Hotel at Sun City Resort offers 243 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course and 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Gary Player Health Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

During your stay at The Cascades Hotel at Sun City Resort, you're just a quick walk from The Gary Player Golf Course. Features include free WiFi in public areas, free valet parking and a free area shuttle.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine with garden views at Peninsula, one of the property's 2 restaurants and 3 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to body scrubs, body treatments or massages at Gary Player Health Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a gym
  • Steps from The Gary Player Golf Course and Sun City Casino
  • Free local-area and casino shuttle service
The Cascades Hotel at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. A casino, an outdoor pool, and a children's pool are also featured at the luxury The Cascades Hotel at Sun City Resort. You'll have access to the health club at a partner property. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.

Peninsula – Overlooking the garden, this restaurant specialises in international cuisine and only serves breakfast.
Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Grill Room – Overlooking the garden, this fine-dining restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Legends – This restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Luma Bar & Lounge – This lobby lounge specialises in local cuisine and only serves light fare. Open daily.
24-hour room service is available.

Languages

Afrikaans, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Area shuttle
  • Free casino shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bocado
  • Legends
  • Luma Bar & Lounge
  • Peninsula
  • The Grill Room

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 51 gaming tables
  • 700 slot machines
  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Boat tours
  • Casino
  • Children's club
  • Children's pool
  • Free water park
  • Full-service spa
  • Game drive
  • Game viewing
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Motor boating
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Racquetball/squash
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Waterslide
  • Ziplining

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Pay films
  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 May to 23 June:
  • Water park

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Cascades Hotel at Sun City Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 1977/071333/06

We should mention

  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Cascades Hotel
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades
Hotel Cascades Sun City
Cascades Hotel Sun City Resort
Cascades Hotel Resort
The Cascades Hotel
The Cascades At Sun City
The Cascades Hotel at Sun City Resort Hotel
The Cascades Hotel at Sun City Resort Moses Kotane
The Cascades Hotel at Sun City Resort Hotel Moses Kotane

The Cascades Hotel at Sun City Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 75 out of 231 reviews
Rating 8 - Good. 88 out of 231 reviews
Rating 6 - Okay. 35 out of 231 reviews
Rating 4 - Poor. 26 out of 231 reviews
Rating 2 - Terrible. 7 out of 231 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought they would have an in house fitness centre but otherwise very nice place.

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved most things about the Cascades Hotel and Sun City. The hotel is a little dated but this is made up for by the facilities and ease of getting around the hotel and complex in general
Stayed 2 nights in Oct 2024

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

HILLARY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good except the furniture and finishing in the rooms are quite old fashion for such a beautiful hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Stayed 2 nights in Jun 2024

10/10 Excellent

shaun

Stayed 3 nights in Jun 2024

10/10 Excellent

Peter

Stayed 3 nights in Mar 2024

10/10 Excellent

Kaveri, Johannesburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue for couples and families.
Stayed 1 night in May 2024

8/10 Good

Annah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kerry

Travelled with family and small children
Liked: Staff & service, amenities
Loved our stay and kids really enjoyed !
Stayed 3 nights in Feb 2024

4/10 Poor

Sonny Ardis

Stayed 5 nights in Feb 2024

4/10 Poor

Rachel

Travelled with family
Disliked: Cleanliness, staff & service
Pros - water park is fab for kids, grounds are lovely Cons - Old property, rude staff (especially at check in - never seen anything like it), took ages to have sofa bed in family room made up, sofa was missing cushions, lights in room didn't work, bath didn't drain, mould in shower

6/10 Okay

Mark

Glory days well behind it
Tired, under occupied and felt a shadow of what it used to be. Bar closed early, restaurant very average and reception staff unhelpful, asking for £80 for a 2 hour check out extension when the hotel was almost empty.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like one of the high end Las Vegas resorts
Stayed 1 night in Oct 2023

8/10 Good

Debbi

Liked: Cleanliness, staff & service
The facilities are quite dated but the staff were wonderful and we thoroughly enjoyed our stay! Great location for accessing Sun City.
Stayed 3 nights in Aug 2023

8/10 Good

LUZOLO JOSEPH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Aug 2023

4/10 Poor

Stephen

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Nani

Stayed 3 nights in Jul 2023

4/10 Poor

Jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is ok, but service levels are lousy. In particular, my experience at the Luma Bar was atrociously bad. After waiting for 20 minutes for any kind of service, I got fed up and ordered a drink from the bar. Then after they brought me the (correct) order, a few minutes later another waiter came over and asked me if I’d started drinking it, in a weirdly accusing way. I don’t know if he thought I’d been given someone else’s drink, or if there was something else going on. In hindsight, the vibe was such that someone could even have contaminated the drink (seriously - it was weird - I should have walked out). Then there was a stupid debate about the bill. I’ve never been in an alleged 5-star hotel where you couldn’t just charge it to the room. The guy could have just checked, but instead he started arguing about it. And in the end I charged it to the room anyway. So I’ll never return, and my recommendation would be you don’t go either.
Stayed 3 nights in May 2023

8/10 Good

Raouf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with friendly staff except that next morning my room was not cleaned till 4.00 pm. I had to call the reception to complain and they fixed. Other than that everything was perfect
Stayed 2 nights in May 2023

10/10 Excellent

Karin

Stayed 4 nights in Mar 2023

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the surroundings, the gardens, the activities and how close it is to Pilanesberg. Breakfast was amazing. Well worth it. Grill room at the palace. Amazing food. Disliked the Greek restaurant. Food was not up to standard.
Stayed 2 nights in Mar 2023

6/10 Okay

Anita, Die Boord

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a dreadful check in, my worst check in ever. Upon arrival the reception notified us that the System cancelled our booking, after travelling for more than 10 hours, being tired already, this was not good news. The manager was called, no sympathy, not re-assurance, the were just busy on the phone and on the system the whole time, we showed them our confirmed and paid booking and we also show our bank statement where the money was deducted. After an hour of standing around, not knowing what is happening, they finally gave us a room. No compensation, no sympathy, nothing. Room was very nice, large, great bathroom, but the bathroom is just a bit smelly, we did report it. Nice TV with various channels. Breakfast was amazing, but all staff at the Cascades are unfriendly, which was not nice. Would rather stay at one of the other places in future.
Stayed 4 nights in Mar 2023

8/10 Good

Shaun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The stay was good but the rooms are becoming dated and old. Some items were slightly damaged and some of the pool side day beds were really old. The place needs a revamp. Doubt I would book the Cascades again.
Stayed 2 nights in Mar 2023

6/10 Okay

JASON

Travelled with family
Liked: Cleanliness, room comfort
It’s ok . Very dated and probably worth spending the extra to go to the Palace hotel up the hill.
Stayed 1 night in Feb 2023