4/10 Huono
Heather B., Indianapolis
4.3.2025
Hyvää: Siisteys
Uncomfortable beds, rude staff
What a stressful nightmare! I was so looking forward to this trip. Thee staff were non responsive on several issues, and when they did reply they were rude, dismissive. Rooms were very outdated, you could hear the bed springs, very uncomfortable beds, pillows, wrong internet information so we had no internet the first 3 days. They said someone would come out the first day, it took considerable follow up I missed activities waiting for a promised staff to arrive and when I shared they did not I got a 'sorry' text back the next day, and then someone hung up on me. One small dresser in the master bedroom was broken, doors do not open and close so we put our clothes for the week on top. I requested a new place after the first night and was yelled at and scolded and told and no refunds so I felt stuck. Place was exceptionally clean, so they have incredible cleaning crew.
Heather B.
Yöpyi 7 yötä helmikuussa 2025