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25 Jul 2024 by Yasen
Dear Valentin,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered and appreciate you bringing them to our attention.We're truly sorry to hear about the discomfort you experienced with the air conditioning in your room and your difficulty reaching our team . Please rest assured that we are currently addressing these concerns to ensure our guests have a better experience in the future.We also regret that you found the staff's demeanor lacking and that the availability of loungers by the pool did not meet your expectations. Your comments will help us improve our hospitality standards and enhance the overall guest experience.Regarding the breakfast buffet, we take food safety and quality seriously, and we will investigate the situation you described to prevent recurrence.We appreciate your feedback as it provides us with valuable insights into areas we need to improve upon. We truly hope for the opportunity to welcome you back in the future and provide you with the experience you deserve.
Four Points by Sheraton Sunny Beach offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Four Points by Sheraton Sunny Beach also features laundry facilities, an ATM, and a lift. Free self parking is available. Smoking is allowed in designated areas at this 4-star Nessebar hotel.
Available in some public areas: WiFi (surcharge)
Free self parking , Parking (limited spaces)
Four Points by Sheraton Sunny Beach offers 274 air-conditioned accommodations with a safe and complimentary bottles of water. LED televisions come with cable channels. Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.
Four Points by Sheraton Sunny Beach has a restaurant on site.
Room service is available.
An outdoor pool and a children's pool are on site.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
