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Novotel Sunshine Coast Resort

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Sunshine Coast Resort

Outdoor pool, pool umbrellas
Exterior
Property entrance
Individually decorated, desk, laptop workspace, iron/ironing board
Gazebo

Reviews

7.6 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Bar
  • Hot tub
  • Gym

Explore the area

Map
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564
  • Twin Waters Golf Club
    17 min walk
  • Lily's on the Lagoon
    8 min walk
  • Nambour Station
    17 min drive
  • Maroochydore, QLD (MCY-Sunshine Coast)
    6 min drive

Room options

View all photos for Room, 1 Queen Bed, Garden View (Resort)

Individually decorated, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Garden View (Resort)

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Lagoon View

Room, 1 Queen Bed, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Lagoon View

  • 29 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Garden View

Suite, Garden View | Individually decorated, desk, laptop workspace, iron/ironing board

Suite, Garden View

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Bungalow, 1 Double Bed, Overwater

Bungalow, 1 Double Bed, Overwater | Individually decorated, desk, laptop workspace, iron/ironing board

Bungalow, 1 Double Bed, Overwater

  • 75 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Lagoon View

Suite, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Suite, Lagoon View

  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Lagoon View

Room, Multiple Beds, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Room, Multiple Beds, Lagoon View

  • 29 sq m
  • Lagoon view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Room, Multiple Beds, Garden View

Room, Multiple Beds, Garden View | Individually decorated, desk, laptop workspace, iron/ironing board

Room, Multiple Beds, Garden View

  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Executive Double Room, 2 Double Beds, Lagoon View

Executive Double Room, 2 Double Beds, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Executive Double Room, 2 Double Beds, Lagoon View

  • 30 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds, Garden View

Executive Double Room, 2 Double Beds, Garden View | Individually decorated, desk, laptop workspace, iron/ironing board

Executive Double Room, 2 Double Beds, Garden View

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Lagoon View

Executive Room, 1 King Bed, Lagoon View | Individually decorated, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Lagoon View

  • 30 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Garden View

Individually decorated, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Garden View

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

About this property

Novotel Sunshine Coast Resort

Family fun on the beach, with outdoor pool, near Twin Waters Golf Club
At Novotel Sunshine Coast Resort, relax by an outdoor pool or hit the beach where you can enjoy volleyball. Housekeeping is available on request.
Novotel Sunshine Coast Resort offers 361 accommodations, which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. Rooms open to balconies or patios. Each accommodation is individually decorated. Satellite televisions are provided.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Novotel Sunshine Coast Resort. During your stay, you'll be connected to the convention centre and just a quick walk from Yaroomba Beach. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, mini golf and volleyball
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 2-minute drive from Twin Waters Golf Club and a few minutes from Mudjimba Beach
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Have fun in the sun at Novotel Sunshine Coast Resort with summer activities such as sailing, kayaking and mini golf.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This beach hotel also offers an outdoor pool, a children's pool and a 24-hour fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Sunshine Coast hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Sola Restaurant – This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sola Bar – This bar is located by the pool. Open daily.
Deli Cafe – On-site café. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 40 for adults and AUD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Deli Cafe
  • Sola Bar
  • Sola Restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Golf
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Paddleboard
  • Sailing
  • Spa tub
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Children's pool
  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 12,109 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On a lake
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch TV with satellite channels

Food and drink

  • Cleaning supplies
  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 40 for adults and from AUD 20 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Novotel Sunshine Coast Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 314 out of 1002 reviews" "
Rating 8 - Good. 338 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 93 out of 1002 reviews" "
Rating 2 - Terrible. 70 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the resort with an incredibly relaxed feel, plenty to do without leaving the place. The staff were all friendly and helpful and food was very good. Will be coming back again soon hopefully for longer.
Stayed 2 nights in Sep 2024

10/10 Excellent

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Natasha

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Was convient as I was staying for a wedding, but was more expensive than it needed to be. I had hair from a previous guest still in my bathroom. There was a full function outside my room, which I wasnt informed about, so my balcony with lagoon views (which I paid extra for) I couldn't use for 1 of my 2 nights stay. Definitely would choose to stay somewhere else next time.
Stayed 2 nights in Sep 2024

8/10 Good

Natasha

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Water activity was good, but found the restaurant male staff to be arrogant when questioned on service. To pool area was to open at 7am but was still being cleaned and serviced till much later. The spar was still not working at 9:30 am. They had the same menu for lunch and dinner, and it was overpriced and boring.
Stayed 1 night in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Relax. Premises are good.
Stayed 2 nights in Sep 2024

8/10 Good

Cristy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good promp service for food,, , the old rooms are ordinary..for the money you pay.. they need a make ova
Stayed 2 nights in Sep 2024

10/10 Excellent

Joan Crizelda

Stayed 3 nights in Sep 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought $40 was a bit of a scam for breakfast main meal at night was cheaper
Stayed 2 nights in Sep 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A brilliant long weekend escape for a family of four. The kids (and adults) loved the facilities, activities and food and can't wait for our return trip in November
Stayed 2 nights in Aug 2024

6/10 Okay

Bill

Travelled with family
Liked: Staff & service
So here is the deal. The three staff members that work the pool area, boats, gym and kayaks named George, Tim and John are the heart and soul of this resort. Everyone else just shows up. The front desk staff is overworked and extremely grumpy. Nikki at the evening front desk was extremely helpful but was obviously not able to self empower to make the guest happy. The morning staff over road Nikki and they made us the bad guys. Honorable mention to Marcel who truly works hard and does the best he can Overall great family resort walking distance to a beautiful beach and lots to do for the entire family.
Stayed 2 nights in Sep 2024

8/10 Good

John

Liked: Staff & service
Stayed 5 nights in Sep 2024

6/10 Okay

Zahra

Stayed 1 night in Sep 2024

2/10 Terrible

Bill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Scott and Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
property had a lovely outlook was quiet and well maintained. clean and very tidy.. booked for 4 guests and only received 3 towels .. room key would not work so we were locked out of our room until partner went to rectify the issue .. child busting for toilet .. did allow us a later check out which was helpful with our travel plans . was a bit pricey for a one night stay .. girlfriend stayed at same time and rang venue instead of going through booking agent and got an $80 discount.. .
Stayed 1 night in Sep 2024

10/10 Excellent

Isaiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and hidden
Have lived in Brisbane and Sunny Coast for many years and never knew this place was here…. Such a shame because it’s stunning. Loved the pool, lake and rooms and will definitely be returning.
Stayed 1 night in Sep 2024

8/10 Good

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Noise coming from rooms next door during the night and dated rooms that may need a future Reno
Stayed 5 nights in Aug 2024

2/10 Terrible

KIM

Business traveller
Disliked: Staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Barry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Resort is tired and needs maintenance. Some staff are helpful but most have an attitude issue and don't take responsibility for ensuring guest comfort. The resort is totally unsuitable for disabled and there is no indication on the website that long walks on unstable paths are required to navigate the property. Meals are best described as heated frozen dinners however the breakfast buffet had a good selection
Stayed 2 nights in Sep 2024

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely getaway
Stayed 1 night in Aug 2024

6/10 Okay

Kirsten

Business traveller
Check in was simple. Ordered room service once in my room. Was told to dial a different number for room service drinks, this extension along with reception, bar, in room dining was either engaged or rung out (for nearly an hour I tried) I actually thought something may have been wrong with the phone! Finally got hold of someone. The floor of my room was quite dirty, so much so that after sitting with my feet up on the bed there was dirt and other peoples hair left there. Hair from others left on door frame in bathroom and shower. Skirting boards under the desk very dusty/dirty. Gap under front door easy for snakes and the likes to come in and join you in your room considering all the gardens and lake nearby. $40 buffet breakfast was average in taste / flavour but there was a lot to choose from.
Stayed 1 night in Sep 2024

2/10 Terrible

MaryAnne

Travelled with family
Liked: Amenities
Booked through hotel.com.Booked for 2 rooms.Novotel stated it was only 1 room.I showed my receipt of $536.50 cents.I booked for my 50th birthday & 4 people had to squeeze into 1 room! I am expecting a refund as I only had a 1 bedroom.I have used Hotel .com before and never had this experience! Feel really disappointed.Staff management was apologetic at Novetel and we requested an upgrade to what I paid for & it wasn’t an option.
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Liked: Cleanliness
If you want ant to get away as a family with kids it was nice.
Stayed 1 night in Aug 2024

8/10 Good

Sarah

Travelled with group
Liked: Staff & service
Room was ok, skirting boards had gaps between them and the wall as if they had water damage previously, bathroom bench (wooden) was also pretty worn. Considering I paid $455 for one night I would have expected better quality.. floor wasn’t very clean, I had to dust my feet off otherwise I would have had dirt in my bed.. it’s not all bad, the buffet breakfast was really good..
Stayed 1 night in Aug 2024