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Crown Prince Hotel Surabaya

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crown Prince Hotel Surabaya

Reception
Outdoor pool
Front of property – evening/night
Lounge
Classy | In-room safe, desk, laptop workspace, blackout curtains

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
Jl. Basuki Rahmat 123 - 127, Surabaya, East Java, 60271
  • Tunjungan Plaza
    7 min walk
  • The Library Cafè
    1 min walk
  • Surabaya Pasar Turi Station
    8 min drive
  • Surabaya (SUB-Juanda)
    35 min drive

Room options

View all photos for Cozy Twin

Cozy Twin | In-room safe, desk, laptop workspace, blackout curtains

Cozy Twin

  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Cozy Double

Cozy Double | In-room safe, desk, laptop workspace, blackout curtains

Cozy Double

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Charming

Charming | City view

Charming

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfy

Comfy | In-room safe, desk, laptop workspace, blackout curtains

Comfy

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classy

Classy | City view

Classy

  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (138)
The price is €41
for 1 night
includes taxes & fees
10 Jan - 11 Jan
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

About this property

Crown Prince Hotel Surabaya

Hotel with a full-service spa, a quick walk to Tunjungan Plaza
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and a free shopping centre shuttle are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Crown Prince Hotel Surabaya offers 211 accommodations with laptop-compatible safes and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. In-room massages, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Alaya Spa. The spa is open daily.
During your stay at Crown Prince Hotel Surabaya, you're just a quick walk from Tunjungan Plaza. Features include free WiFi in public areas and a free shopping centre shuttle, plus a full-service spa.
  • Free WiFi
  • Enjoy international cuisine while dining at Avallon
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 15-minute walk of Tunjungan Plaza and Surabaya Plaza Shopping Mall
  • Free shopping centre shuttle service
Crown Prince Hotel Surabaya offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 6 meeting rooms. A children's pool, spa services, and a terrace are also featured at the business-friendly Crown Prince Hotel Surabaya. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Avallon – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free shopping centre shuttle
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 106,500 for adults and IDR 53,250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Avallon

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crown Prince Hotel Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 106500 for adults and from IDR 53250 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Crown Prince Hotel Surabaya offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Crown Prince Hotel Surabaya
Crown Prince Hotel
Crown Prince Surabaya
Crown Prince Hotel Surabaya, Java
Crown Prince Surabaya Surabaya
Crown Prince Hotel Surabaya Hotel
Crown Prince Hotel Surabaya Surabaya
Crown Prince Hotel Surabaya Hotel Surabaya

Crown Prince Hotel Surabaya Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 48 reviews" "
Rating 8 - Good. 23 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 4 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yusuf Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable friendly hotel
Very comfortable hotel with friendly staff and it catered all my needs and I want thank every one in the hotel for for their professional service, and one of the best thing I like most is the availability of fresh water in the hallway 24/7 usually when I travel I’m buying bottles of water, breakfast buffet was nice, pool was simply enjoyable, housekeeping was always clean and neat, the reception staff were always cheerful and friendly, the concierge very helpful. I recommended this hotel to my friends and I’ll stay there again because it’s good amenities and hotels professional staff and best of all everything needed from outdoors was within walking distance
Stayed 9 nights in Jun 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended !
Easy checking in - kind & helpful staff - ok breakfast - good location. Nice views / good stop over - slightly modern theme and not too dates hotel - recommend
Stayed 4 nights in Feb 2024

10/10 Excellent

Satria Gentur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Excellent location!
Stayed 2 nights in Jul 2019

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean
Stayed 2 nights in Jan 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Surabaya
Good condition rooms, clean and comfortable. Very good breakfast
Stayed 1 night in Aug 2018

8/10 Good

farah, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, best and healthy welcome juice.
Experienced faulty kettle, called receptionist, they immediately replaced the kettle..best breakfast buffet, my family loves the breakfast buffet
Stayed 3 nights in Apr 2018

8/10 Good

Masanori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Location is good with a mega shopping centre nearby
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
HOUSEKEEPING
VERY POOR HOUSEKEEPING SERVICE.. NO SOAP, NO TOILET TISSUE, WE HAVE TO BUY OUR OWN, TOWELS ARE GREY COLORED WITH HOLES. WHEN WE NOTIFIED THE HOUSEKEEPING DEPARTMENT, THEY COMPLETELY IGNORED US. WE HAD VERY DISAPPOINTING EXPERIENCE FOR 5 DAYS!
Stayed 5 nights in Feb 2018

10/10 Excellent

cuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Diamantino

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Surabaya
Service poor. Not a good location very noisy Breakfast terrible
Stayed 5 nights in Jan 2018

8/10 Good

Gautam, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Centre of city. Good staff.
Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
Stayed 1 night in Sep 2017

8/10 Good

TB

Liked: Cleanliness, staff & service, room comfort
Close to city and tunjungan plaza.
Good service. Fast checkin and checkout. Nice and cheap buffet dinner. No spa as advertised.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and family friendly
I enjoyed my stay at the hotel and would recommend it to friends who may travel to Surabaya.

8/10 Good

Azmi

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Cozy and comfortable to stay

8/10 Good

Christine , Singapore

Liked: Staff & service
Disliked: Room comfort
Friendly and polite staff
Staff has good attitude. Maintenance staff arrived fast after we called about the air con. However towels in room are insufficient. Only 2 bath towels and floor mats. No towel for hair. Bed is huge and comfy.

6/10 Okay

Betty, Singapore

Liked: Cleanliness
Good location hotel
the room is quite small eventhough location is good...I dont think can be catagorized as a 4 star hotel :(...maybe 3 star is more suitable...

8/10 Good

Julia S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

William, California

Liked: Cleanliness, staff & service
Very small boutique hotel
I'm not quite sure if it can be categorized as 4 stars hotel. I'm kind of leaning towards 3 "stars". The room is very small even we booked "alexandrite" room. No extra chairs in the room so if you expect any guess (visiting you while you're in town) - you should see them in the lobby. Overall, it was not too bad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, very polite staff, shuttle bus to nearby shopping center.

8/10 Good

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ankit, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Fantastic hospitality. Thumbs up to the staff. Very dedicated & prompt. Clean & cosy hotels at very good rates