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Oakwood Hotel & Residence Surabaya

5.0 star property

Choose dates to view prices

Photo gallery for Oakwood Hotel & Residence Surabaya

Coffee/tea maker, electric kettle, paper towels
Building design
Breakfast, lunch and dinner served
Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds
Front of property – evening/night

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Laundry
  • Gym
  • Air conditioning

Explore the area

Map
Jl.Raya Kertajaya Indah No.79 Manyar, Surabaya, 60116
  • Galaxy Mall
    ‪7 min walk‬
  • Sepuluh November Institute of Technology
    ‪14 min walk‬
  • Airlangga University
    ‪18 min walk‬
  • Surabaya (SUB-Juanda)
    ‪16 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Executive Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 Bedroom

Premier Suite, 1 Bedroom | Living area | 42-inch Smart TV with cable channels, TV, tablet

Premier Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Deluxe Studio, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Deluxe Studio

  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Deluxe Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Twin Room

  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Two-Bedroom Deluxe Apartment

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Two-Bedroom Deluxe Apartment

  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Studio Deluxe Twin

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Studio Deluxe Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King Room

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Superior King Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Executive Apartment

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

One Bedroom Executive Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Studio Deluxe King

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

Studio Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Premier Apartment 1 King bed

Egyptian cotton sheets, premium bedding, down duvets, Tempur-Pedic beds

One Bedroom Premier Apartment 1 King bed

  • Sleeps 2
  • 1 King Bed

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About this property

Oakwood Hotel & Residence Surabaya

Luxury hotel with fitness centre and 24-hour front desk
Along with an indoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and coffee/tea in a common area.
Oakwood Hotel & Residence Surabaya offers 144 air-conditioned accommodations with tablet computers and MP3 docking stations. Tempur-Pedic beds feature Egyptian cotton sheets, down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
During your stay at Oakwood Hotel & Residence Surabaya, you're just a quick walk from Galaxy Mall. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Within a 15-minute walk of Galaxy Mall and Sepuluh November Institute of Technology
  • Airport shuttle service available for a fee
Oakwood Hotel & Residence Surabaya offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 4 meeting rooms available. The luxury Oakwood Hotel & Residence Surabaya also features coffee/tea in common area, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

Spice – This restaurant serves breakfast, lunch and dinner.
Deckside – On-site café. Open daily.
24-hour room service is available.

Languages

English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Deckside
  • Spice

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock
  • Tablet computer

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Paper towels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Oakwood Hotel & Residence Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 500000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 500000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Oakwood Hotel & Residence Surabaya offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 6 AM to 9 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Oakwood Hotel Surabaya
Oakwood Surabaya
Oakwood & Surabaya Surabaya
Oakwood Hotel Residence Surabaya
Oakwood Hotel & Residence Surabaya Hotel
Oakwood Hotel & Residence Surabaya Surabaya
Oakwood Hotel & Residence Surabaya Hotel Surabaya

Oakwood Hotel & Residence Surabaya Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 25 out of 28 reviews
Rating 8 - Good. 2 out of 28 reviews
Rating 6 - Okay. 1 out of 28 reviews
Rating 4 - Poor. 0 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Stayed 2 nights in Aug 2024

10/10 Excellent

Nur Elena, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
received a free upgrade for our first time and that was so nice of the concierge. service was great as well and the room was really clean. will definitely be back
Stayed 2 nights in Jul 2024

10/10 Excellent

Yosep Erwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Surabaya!
Stayed 9 nights in Jun 2024

10/10 Excellent

Curtis

Stayed 5 nights in Oct 2023

10/10 Excellent

Adeleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not far from Galaxy Mall .All the staff very nice and friendly.Definitely will be back staycation.
Stayed 3 nights in Jul 2023

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch Customer Service
I stayed in this hotel back in February and it was an easy decision to decide to stay in this property again this time (for 10 days).
Stayed 9 nights in Jun 2023

10/10 Excellent

eric

Stayed 4 nights in Mar 2023

10/10 Excellent

Steve Win

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great prices
Hotel was clean and comfortable. Spacious rooms
Stayed 3 nights in Dec 2022

10/10 Excellent

Ester

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, good location, comfortable
In terms of location, cleanliness, comfort, worth value, all was great. Except for one thing that they might need to improve. So we did the very late check-in (around 11 pm). So we expected to check in asap. But the receptionist was only 1 person and he did a very very long talking on the phone. We waited more than 15min, and it's not because he ended the phone, it's us who asked him to pause it.
Stayed 1 night in Oct 2021

10/10 Excellent

henny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Good for stay
The best hotel for stay here, the staff and team very kind and helpfull ! Very recomended to stay here ..
Stayed 7 nights in Jun 2021

10/10 Excellent

Vincentius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Suhadi Wido

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2020

10/10 Excellent

Sawitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality
Stayed 1 night in Mar 2020

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for the money
New and clean hotel. I enjoyed the comfortable stay. Foods at the restaurants are nice too.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2019

8/10 Good

Tan

Liked: Cleanliness, property conditions & facilities, room comfort
New and clean hotel
Stayed one night at Oakwood for the 1st time. New and clean hotel. Near to the Galaxy Mall shopping. Only disappointment was the Spa was not available but it was advertise on the website. Enjoyed the peace and quiet having a drink at the poolside.
Stayed 1 night in Sep 2019

10/10 Excellent

Hsi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

PAUL, Arnhem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verbleef in executieve room, met compleet ingerichte keuken, magnetron, nespresso machine,vaatwasser, wasmachine, bestek, borden etc... Minpuntje was alleen het lawaai van motoren die 's nachts de straten als racebaan gebruiken.
Stayed 1 night in Oct 2024

10/10 Excellent

TOYOZO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前ジャカルタのオークウッドにも宿泊しました とても快適でスラバヤでも迷わず決めました 安心のホテルですね
Stayed 2 nights in Apr 2024

10/10 Excellent

Bambang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

chi wai

Travelled with family, Travelled with family and small children
very good
Stayed 1 night in Jul 2023

8/10 Good

Chikako

Stayed 3 nights in Jul 2023

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020