Microtel Inn & Suites by Wyndham Gassaway/Sutton

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Dates

January 2025

February 2025

Room, 1 Queen Bed, Accessible, Non Smoking | Desk, iron/ironing board, free rollaway beds, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast included

24/7 front desk

Housekeeping

Pet-friendly

Air conditioning

Free WiFi

Explore the area

115 Reston Place, Gassaway, WV, 26624

Braxton County Memorial Hospital
16 min walk
Elk River
4 min drive
Sutton Dam
10 min drive

Room options

Suite, 1 Queen Bed, Non Smoking

Sleeps 4
1 Queen Bed

Room, 1 Queen Bed, Non Smoking

Sleeps 2
1 Queen Bed

Room, 1 Queen Bed, Accessible, Non Smoking

Sleeps 2
1 Queen Bed

Desk, iron/ironing board, free rollaway beds, free WiFi

Room, 2 Queen Beds, Non Smoking

Sleeps 4
2 Queen Beds

Suite, 1 King Bed, Microwave

Sleeps 4
1 King Bed

Room, Accessible

Sleeps 2
2 Queen Beds

Suite, Accessible

Sleeps 3
1 Queen Bed

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About this property

Hotel in Gassaway with free breakfast and 24-hour business centre

Along with a 24-hour business centre, this smoke-free hotel has coffee/tea in a common area and a business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a meeting room, a 24-hour front desk and camper van/bus/lorry parking are on-site. Change of towels is available on request

Microtel Inn & Suites by Wyndham Gassaway/Sutton offers 74 accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels. Bathrooms include a separate bath and shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Microtel Inn & Suites by Wyndham Gassaway/Sutton. During your stay, you'll be within walking distance of Braxton County Memorial Hospital. Free breakfast, free WiFi in public areas and free self-parking are available.

Free continental breakfast served daily
Free WiFi
Free self-parking
Amenities include a front desk safe, a 24-hour business centre and a meeting room
Just a 2-minute drive from Braxton County Memorial Hospital and a few minutes from Elk River
Dogs welcome for a fee (restrictions apply)

WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. The business-friendly Microtel Inn & Suites by Wyndham Gassaway/Sutton also features a vending machine, coffee/tea in common area, and a front desk safe. Self parking is free.

This Gassaway hotel is smoke free.

Guests are served a free continental breakfast daily from 5:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
RV/bus/lorry parking on site

Food and drink

Free continental breakfast available daily 5:00 AM to 9:00 AM
Coffee and tea in common areas

Family friendly

Free rollaway/extra bed
In-room microwave
Mini-fridge

Conveniences

24-hour front desk
ATM
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)

Business services

24-hour business centre
Meeting room

Outdoors

Firepit
Outdoor furniture

Accessibility

Lift

3 floors
At least 80% lighting from LEDs
Banquet hall
Local culture and ecosystem education
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Free rollaway/extra bed

Bathroom

Hair dryer
Private bathroom
Separate bathtub and shower
Towels provided

Entertainment

TV with cable channels

Food and drink

Coffee/tea maker
Microwave
Mini-fridge

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
LED lighting
Phone
Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 21.20 per pet, per night, plus a deposit of USD 250.00 per stay
Only dogs are allowed
Maximum 2 pets
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: USD 250.00 per stay
Pet fee: USD 21.20 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Masks are required at the property for guests who have not received COVID-19 vaccination

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Microtel Inn & Suites by Wyndham Gassaway/Sutton Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

2/10 Terrible

Linda

17 Sept 2024

Didn't get to stay we were turned away because of our dog. Said pet friendly but was not .

Stayed 1 night in Sep 2024

8/10 Good

Danny

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

2/10 Terrible

Deborah

Travelled with group

13 Sept 2024

Liked: Staff & service

I would not have stayed at this property if I had known a few things. The property is located up a steep and winding road. I was driving my motorhome. When I checked in, I was informed I couldn't park on the parking lot. There was less than 15 vehicles on the entire lot. I had to park my motorhome in a gravel lot, that you couldn't even turn around in, and that didn’t have any lighting. I felt very unsafe! When I went to take a shower, there were hairs on a shelf on the side of the tub where it looked like someone shaved. In the bottom of the tub was long hair. I was told if I damaged the gravel parking lot I would be charged $250. They wanted copies of both mine and my husband's driver's licenses - I've never heard of needing both. Check in took too long and they have too many rules that come with charges if you break the rules. And if we asked a question, the answer was, 'that's above my pay grade'. I definitely won't be staying here again and wouldn't recommend it.

Stayed 1 night in Sep 2024

10/10 Excellent

Matt

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2024

6/10 Okay

Anita

7 Sept 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Stayed 3 nights in Aug 2024

6/10 Okay

Maggie

4 Sept 2024

Liked: Cleanliness

Stayed 3 nights in Aug 2024

2/10 Terrible

Bryan

Travelled with partner

2 Sept 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

We paid extra to have late checkout at 1:00 p.m. when we checked in at 2:00 a.m. in the morning they said that they do not allow late checkouts. We had tried to ride our motorcycle as long as we could knowing that we wasn't going to be here at the motel until at least 2:00 a.m. so when we booked we asked for late checkout and it as far as we know was approved. All suda machines were out of soda when we ask where the pop machines were the clerk gentleman working at the front desk told us where they were but never informed us that they were empty so I used my card to buy because it would not take cash which he informed me of charge my card twice and there was nothing in it and had not been for at least a month. When we first got there they put us on the third floor at the very end we after riding the motorcycle all day and half the night there was no water pressure or hot water for at least 20 minutes after I went down and asked if we could get closer to the water or at least hot water inform me that it takes 20 to 30 minutes for the hot water to reach this area. When we walked into the room the air conditioner was set on 60° which didn't bother me at all but was a little chilly at first. Definitely no water pressure . We travel a lot and we definitely will take this place off the list. I recommend going a little further down the road to flatwoods always been treated great and rooms are very nice water pressure is good.

Stayed 1 night in Sep 2024

6/10 Okay

Marc

1 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Needs updating and upkeep. employees nice, ground nice, hotel needs work

Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Stayed 1 night in Aug 2024

8/10 Good

Bob

Travelled with family

15 Aug 2024

Nice stop for the night. Had an issue that dealt with right away. Decent breakfast

Stayed 1 night in Aug 2024

6/10 Okay

Stephanie

Travelled with family and small children

12 Aug 2024

Disliked: Amenities, property conditions & facilities

Loved that it was in the mountains.

Stayed 1 night in Aug 2024

6/10 Okay

Mike

12 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Some good some bad

Sorry to say this was not a very pleasurable experience. The room was dated, while not filthy, not very clean. The hallway had ceiling tile missing, damaged plaster on the walls. The bed was comfortable and the room quiet. The lock on the back entrance door was not operating. The breakfast was fine, and the Mexican Restaurant down the highway was excellent.

Stayed 1 night in Jul 2024

8/10 Good

John

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

John

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent stay

Stayed 2 nights. First room A/C was barely functional. Room change fixed that. Staff was excellent from the top down, friendly and helpful.

Stayed 1 night in Aug 2024

8/10 Good

david

Travelled with partner

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Quiet

Stayed 1 night in Jul 2024

10/10 Excellent

Guy

1 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2024

6/10 Okay

Jeff

Travelled with family

28 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

2/10 Terrible

Mark

Travelled with family

23 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I will never again stay at this hotel We were evacuated in the middle of the night due to CARBON MONIXIDE poisoning! No apology. No other accommodations provided. And no refund.

Stayed 1 night in May 2024

4/10 Poor

Nate

Travelled with pets, Travelled with partner

22 Jul 2024

Toilets wouldnt flush, shower knobs keep spinning, not much of a complimentary breakfast.

Stayed 1 night in Jul 2024

8/10 Good

Tamme

Business traveller

8 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was very clean. The shower was a bit wonky. The water went from very hot to burning hot. There was no medium hot.

Stayed 3 nights in Jun 2024

10/10 Excellent

James

Travelled with family

1 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We LOVED our room! The bedroom separated from the lounging area. Very roomy throughout. Comfy beds and not hardly any noise bleed through from adjoining rooms. Staff was great from check in until check out. Always available and friendly. We didn’t experience any concerning problems during our stay and would book here again!

Stayed 3 nights in Jun 2024