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InterContinental Suzhou, an IHG Hotel

5.0 star property

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February 2025

Photo gallery for InterContinental Suzhou, an IHG Hotel

1 King Premium Panoramic View | Minibar, in-room safe, blackout curtains, free cots/infant beds
Indoor pool
Point of interest
Lobby lounge
Lobby lounge

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
288 Wang Dun Road, Suzhou, Jiangsu, 215000
  • Jinji Lake
    2 min walk
  • 甘尼仕印度餐厅
    1 min walk
  • Shidaiguangchang Station
    9 min walk
  • Wuxi (WUX-Shuofang)
    49 min drive

Room options

View all photos for 1 Bedroom Suite Kids Theme City View

1 Bedroom Suite Kids Theme City View | Minibar, in-room safe, blackout curtains, free cots/infant beds

1 Bedroom Suite Kids Theme City View

  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Classic

Minibar, in-room safe, blackout curtains, free cots/infant beds

2 Twin Classic

  • 45 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for 1 King Premium Jinji Lake Landmark View

1 King Premium Jinji Lake Landmark View | Minibar, in-room safe, blackout curtains, free cots/infant beds

1 King Premium Jinji Lake Landmark View

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Classic Room | Minibar, in-room safe, blackout curtains, free cots/infant beds

Classic Room

  • 45 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for 1 King Premium Jinji Lake View

Minibar, in-room safe, blackout curtains, free cots/infant beds

1 King Premium Jinji Lake View

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Suite Jinji Lake View

Minibar, in-room safe, blackout curtains, free cots/infant beds

1 Bedroom Suite Jinji Lake View

  • 120 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Suite Landmark Lake View

1 Bedroom Suite Landmark Lake View | Minibar, in-room safe, blackout curtains, free cots/infant beds

1 Bedroom Suite Landmark Lake View

  • 90 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Minibar, in-room safe, blackout curtains, free cots/infant beds

Premium Room

  • 52 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds

View all photos for Suite

Minibar, in-room safe, blackout curtains, free cots/infant beds

Suite

  • 120 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Premium Jinji Lake View

Minibar, in-room safe, blackout curtains, free cots/infant beds

2 Twin Premium Jinji Lake View

  • 52 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for 1 King Premium Panoramic View

1 King Premium Panoramic View | Minibar, in-room safe, blackout curtains, free cots/infant beds

1 King Premium Panoramic View

  • 71 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Shangri-La Yuanqu, Suzhou

Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (24)
The price is €154
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Shangri-La Yuanqu, Suzhou

About this property

InterContinental Suzhou, an IHG Hotel

Luxury Suzhou hotel in Suzhou Industrial Park with 3 restaurants
This smoke-free hotel features 3 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/cafe are on-site.
InterContinental Suzhou, an IHG Hotel offers 427 air-conditioned accommodations with minibars and a safe. 49-inch LCD televisions come with cable channels.

Bathrooms include a separate bath and shower, dressing gowns, slippers and hairdryers. This Suzhou hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

SPA has 9 treatment rooms. The spa is open daily.
During your stay at InterContinental Suzhou, an IHG Hotel, you're just a quick walk from Jinji Lake. You'll find features such as free WiFi in public areas, plus 3 restaurants and a full-service spa.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Steps from Jinji Lake and 6 minutes on foot from Suzhou International Expo Center
  • Local-area shuttle service available for a fee
InterContinental Suzhou, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, multilingual staff, and concierge services are also featured at the luxury InterContinental Suzhou, an IHG Hotel. For a fee, parking is available.

This 5-star Suzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
晋餐厅 – This restaurant serves breakfast, lunch and dinner.
里瓦地中海扒房 – This restaurant serves lunch and dinner. Open daily.
绣中餐厅 – On-site restaurant. Open daily.
大堂酒廊 – On-site lobby lounge. Open daily.
Sky Lounge – On-site bar. Open selected days.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Parking on site (CNY 360 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 193.20 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Sky Lounge
  • 大堂酒廊
  • 晋餐厅
  • 绣中餐厅
  • 里瓦地中海扒房

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Indoor pool

Family friendly

  • Free cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Full-service spa

  • 9 treatment rooms
  • Spa open daily

Accessibility

  • Area rugs in room
  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Suzhou, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 193.2 per person
  • Self-parking fee: CNY 360 per day
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Intercontinental Hotel Suzhou
Intercontinental Suzhou
Suzhou Intercontinental
InterContinental Suzhou Hotel
Intercontinental Suzhou Hotel Suzhou

InterContinental Suzhou, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 104 out of 152 reviews" "
Rating 8 - Good. 36 out of 152 reviews" "
Rating 6 - Okay. 10 out of 152 reviews" "
Rating 4 - Poor. 1 out of 152 reviews" "
Rating 2 - Terrible. 1 out of 152 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lake view, the room is clean, the bed is so big, room service is good.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the lake view is amazing, breakfast is fabulous with lots of choice
Stayed 1 night in Jan 2020

10/10 Excellent

Colirful, SF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the new industry district with new streets and modern facilities. Closed to shopping area and the huge bookstore. Breath taking view from the room with automatic toilet. Highly recommended.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Getting older and not as good as before. Breakfast was great specially the noodle. Restaurant and public area staff are friendly and helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Woon Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay.
Great location. With impressive lake view, convenient location to convention center & easy access to tourist sights. Hotel is clean & well maintained. Service is excellent. Will recommend to friends.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The view from our room was very nice, and the room itself was clean and comfortable. However, the staff at check in wasn’t very friendly, nor was he very helpful. The staffs at the concierge were much more friendly and helpful!
Stayed 3 nights in Oct 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, polite and professional service staff, rooms are comfort with great lake view.
Stayed 1 night in Sep 2019

10/10 Excellent

Cherry, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Will be back again. This is my 2nd visit
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wonderful Hotel in Suzhou
Nice Staff & Free Upgrade
Stayed 1 night in Aug 2019

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great other than room is a smoking room, but hotel staff offered solutions
Stayed 2 nights in Jan 2018

10/10 Excellent

AVRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, improve room service only a bit
Very high standard, had some heavy polluted NYE so stayed at the hotel mostly. didn't regret it.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Very good but ...
Overall an excellent place to stay. Service was generally good except that when returning to the railway station the hotel reception sent me to wrong Suzhou station so I missed my train and had to taxi back to Shanghai!
Stayed 1 night in Nov 2017

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Saw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever....
Very well-mannered, friendly and helpful staff, felt so great staying at this luxury hotel, strategic location and close to the beautiful Jinji Lake.
Stayed 1 night in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below expectation but remediate by the service
Our 1 day stay at Suzhou Intercontinental was a good one. We arrive in the afternoon and after a quick checkin we decided to have a short rest before visiting the nearby town area. Because of the great view with the lake it also come will strong sunlight especially in the afternoon and the aircon has failed to deliver the desire temperature. And what save us from lodging a complaint with the Hotel is the attitude provided by the Assistant Manager Mr. Will Ding and his service (Bringing cold drink and ice-cream).
Stayed 1 night in Jun 2017

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robots in the Lobby! So cute!
Have stayed at this hotel several times - always a pleasure. The lake view rooms are a must - the breakfast buffet absolutely incredible and the robots in the lobby!!!!!! What can I say? I look forward to going to Suzhou just to stay there.
Stayed 2 nights in Jun 2017

6/10 Okay

Craig, Miami

Not 5 Star
Certainly not what I expected. In a great area of Suzhou but it is far from 5 star. Rooms are smallish and dated. The food was ok but not as good as other places. I travel a lot with business so I stay in plenty of hotels but this is one I won't go back too again as their are much better hotels to choose from.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
excellent

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Always good has been somewhat better in the past.
I have stayed here several times over the past few years. The rooms are getting a little worn and the lighting is much too low. Service is as good as always but the staff needs to be able to speak English better than they all do. Much too difficult to get things done even though I know they are trying hard.

4/10 Poor

marshall, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Way to bad
hotel is too old. Not worth :(((((((((((((( Staff good tho but it's not worth for 230 Cad

10/10 Excellent

Jacqueline, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent Intercontinental-standard on Jinji Lake
The hotel has a great location particularly if you're going to an exhibition or conference or show in the exhibition centre nearby, or if, like us, you're here to hang out at the Eslite complex or shopping malls in the area. The hotel is quite far from the major tourist sites (Suzhou is deceivingly large in some ways) and during national holidays, the traffic will be impossible so you can only rely on the metro. That said, everything is what you'd expect in an Intercontinental - luxurious rooms, comfy beds, spotless bathroom, good selection at breakfast and attentive service. There was a tiny episode at breakfast when our table was taken by a family when we were out getting food at the buffet, but the staff very quickly resolved the issue.

8/10 Good

Teresa

Liked: Staff & service