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Pan Pacific Suzhou

4.5 star property

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Photo gallery for Pan Pacific Suzhou

4 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe King | Down duvets, minibar, in-room safe, blackout curtains
Café
Lobby
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu, 215007
  • Pan Gate
    ‪7 min walk‬
  • Master of the Nets Garden
    ‪2 min drive‬
  • Guanqian Street
    ‪3 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪46 min drive‬

Room options

View all photos for Premier Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier Twin

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Executive Suite

Down duvets, minibar, in-room safe, blackout curtains

Two Bedroom Executive Suite

  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Single Beds

View all photos for Premier King

Down duvets, minibar, in-room safe, blackout curtains

Premier King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | View from room

Family Triple Room

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier View Twin

Premier View Twin | Down duvets, minibar, in-room safe, blackout curtains

Premier View Twin

  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family Two Bedrooms

Family Two Bedrooms | Down duvets, minibar, in-room safe, blackout curtains

Family Two Bedrooms

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Balcony King

Premier Balcony King | Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony King

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | Down duvets, minibar, in-room safe, blackout curtains

Deluxe King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Down duvets, minibar, in-room safe, blackout curtains

Deluxe Twin

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Balcony Twin

Premier Balcony Twin | Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony Twin

  • 36 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier View King

Premier View King | Down duvets, minibar, in-room safe, blackout curtains

Premier View King

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Balcony Suite

Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony Suite

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Down duvets, minibar, in-room safe, blackout curtains

Family Suite

  • 64 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Suite

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Pagpda Suite

Down duvets, minibar, in-room safe, blackout curtains

Executive Pagpda Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Balcony Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier View King

Down duvets, minibar, in-room safe, blackout curtains

Premier View King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Balcony King

Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room

Down duvets, minibar, in-room safe, blackout curtains

Family Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier View Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier View Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Two Bedroom Executive Suite

Down duvets, minibar, in-room safe, blackout curtains

Two Bedroom Executive Suite

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Deluxe Twin

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Twin

Down duvets, minibar, in-room safe, blackout curtains

Premier Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Two Bedrooms

Down duvets, minibar, in-room safe, blackout curtains

Family Two Bedrooms

  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room (2 beds)

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Room (2 beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard 2-bed Room

Down duvets, minibar, in-room safe, blackout curtains

Standard 2-bed Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Premier King

Down duvets, minibar, in-room safe, blackout curtains

Premier King

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Down duvets, minibar, in-room safe, blackout curtains

Family Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room (Double Bed)

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

Down duvets, minibar, in-room safe, blackout curtains

Deluxe Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Balcony Suite

Down duvets, minibar, in-room safe, blackout curtains

Premier Balcony Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Bedroom Executive Suite

Down duvets, minibar, in-room safe, blackout curtains

Triple Bedroom Executive Suite

  • Sleeps 6
  • 2 Single Beds and 1 Queen Bed

View all photos for Executive Suite

Down duvets, minibar, in-room safe, blackout curtains

Executive Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Wu Gong Hall

Lobby

Wu Gong Hall

  • Sleeps 6
  • 1 Queen Bed, 1 King Bed and 2 Single Beds

View all photos for Deluxe King

Down duvets, minibar, in-room safe, blackout curtains

Deluxe King

  • Sleeps 2
  • 1 Queen Bed

Similar properties

View from property

AC Hotel by Marriott Suzhou China

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, (44)
The price is €78
for 1 room
includes taxes & fees
6 Mar - 7 Mar
AC Hotel by Marriott Suzhou China

About this property

Pan Pacific Suzhou

Riverwalk Suzhou hotel in Suzhou Old Town with 4 restaurants
This smoke-free hotel features 4 restaurants, an indoor pool and a fitness centre. WiFi in public areas is free. Other amenities include a sauna, an outdoor tennis court and a seasonal outdoor pool.
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 47-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Pan Pacific Suzhou, you're just a quick walk from Panmen Scenic Area. Free WiFi in public areas, 4 restaurants and an indoor pool are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine with garden views at 萃英园全日餐厅, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 5-minute drive from Shantang Street and 5 minutes from Suzhou Museum
Pan Pacific Suzhou offers its guests a seasonal outdoor pool, an indoor pool, an outdoor tennis court, and a sauna. There are 4 restaurants on site. A business centre and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A fitness centre, a vending machine, and gift shops/newsstands are also featured at Pan Pacific Suzhou.

This Suzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
萃英园全日餐厅 – This poolside buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
海天楼中餐厅 – Overlooking the garden, this restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 – This restaurant specialises in Italian cuisine and serves brunch and dinner. Open daily.
塔影咖啡 – On-site café. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 128 for adults and CNY 68 for children
  • 4 restaurants

Restaurants on site

  • Sun Ray禧禾意大利灵感餐厅
  • 吴宫瑞面
  • 塔影咖啡
  • 海天楼中餐厅
  • 萃英园全日餐厅

Things to do

  • Billiards/pool table
  • Golf driving range
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Table tennis

Family friendly

  • Children's toys
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 12,917 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 1:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CNY 258.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 for adults and from CNY 68 for children
  • Late check-in fee: 50 per cent of room rate for check-in between 1:00 PM and 6:00 PM
  • Rollaway bed fee: CNY 258.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 15 July and close on 30 September.
  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 2 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Pan Pacific Suzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 378 reviews
Rating 8 - Good. 107 out of 378 reviews
Rating 6 - Okay. 36 out of 378 reviews
Rating 4 - Poor. 13 out of 378 reviews
Rating 2 - Terrible. 1 out of 378 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gangmun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality with unbelievable location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities located on the property including a massive garden, delicious restaurant, and koi fish pond. Also free laundry service was a major plus. Staff were friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Frances, Torrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that you can visit panmen gate park. Even though it's off season and many stalls not open, it's still beautiful, especially at night. And the hotel feels very safe.
Stayed 3 nights in Oct 2024

10/10 Excellent

Geaik Theng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful looking hotel.
Nice looking hotel. From the outside looks like ancient temple. The water supply in the rooms was not strong. The breakfast was go oh d as they have a variety of food. Overall,was good and nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ngai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall environment of the hotel and free access traditional park. There are no similar hotels like this.
Stayed 2 nights in Oct 2024

10/10 Excellent

Man Fu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel garden was directly linked to a historical area with a beautiful pagoda. Access for hotel guests was waved and the night light and dance show was fantastic. The two restaurants we tried were were very good.
Stayed 2 nights in Oct 2024

8/10 Good

Kwang Hua

Stayed 2 nights in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not great
Lovely room and all very clean. Enormous hotel. Chinese owned and run with mainly Chinese guests. Friendly staff. Next to gorgeous scenic area with 1800 year-old pagoda. The negatives: common areas smelled of cigarettes; no room service and restaurants deserted by 7.30pm with quite ordinary food; foreign credit cards and Alipay using foreign cards not accepted so had to use cash; not particularly convenient for the sights.
Stayed 1 night in Oct 2024

10/10 Excellent

Teodoro Obiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 4 nights in Aug 2024

10/10 Excellent

Dennis Man Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

yu chong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ydaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. There are no complaints.
Stayed 1 night in Jul 2024

10/10 Excellent

Jiayao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel garden!
Stayed 4 nights in Jun 2024

10/10 Excellent

Xinran

Liked: Cleanliness, staff & service, property conditions & facilities
Can have free access to Panmen which is great
Stayed 3 nights in Jun 2024

10/10 Excellent

Benyang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience overall
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Overall its a beautiful property and highly recommend to visit the park behind during the day and when the lights are on. Breakfast was a good spread. Hotel room is okay keeping in mind that it is a slightly aged property.
Stayed 2 nights in May 2024

10/10 Excellent

Aloysius

Stayed 2 nights in May 2024

10/10 Excellent

cheuk shing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very enjoy this place - the family suite room we had was excellent and it felt like we were living in a palace. The staff was good helping us get cars and being attentive whenever we came to the lobby but they didn’t tell us about some of the perks like the night cruise and hanfu clothing which was a shame. We found out when we were checking out and walked past a sign.
Stayed 2 nights in May 2024

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It’s nice that the guests have free access to the Pan Gate scenic area. However, the direction to the guest rooms located in the annex buildings is not clearly labeled.
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Stayed 1 night in May 2024

10/10 Excellent

Zhuoqin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with the added perk of the free entrance to the Panmen park until 9pm. Rooms were ok and the grounds were spectacular although the location wasn’t really ideal in the end
Stayed 2 nights in Apr 2024

10/10 Excellent

Jung, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! We felt like we were back in ancient China with impeccable service. They provide free access to an ancient pagoda park which was also just delightful. The hotel has very nice food options too. It was a perfect vacation. Thank you!
Stayed 2 nights in Apr 2024

10/10 Excellent

Phu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel, the facilities were off the charts, pool table, two swimming pools (one outdoor) golf simulator, not to mention it also is a tourist attraction in the hotel itself, leading to many attractions around the area. The only downside was restaurants nearby, there’s a convenience store that is open 24 hours next to the hotel across the road. Would highly recommend this hotel to anyone. So good!
Stayed 2 nights in Apr 2024