Palace Hotel Mortlake

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Palace Hotel Mortlake

Traditional Triple Room with Shared Bathroom | Desk, bed sheets
Front of property
Traditional Triple Room with Shared Bathroom | Desk, bed sheets
Food and drink
Interior

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
62 Tennyson Rd, Mortlake, NSW, 2137
  • DFO Homebush
    6 min drive
  • Otto Pezzi
    1 min walk
  • Sydney North Strathfield Station
    4 min drive
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    34 min drive

Room options

Superior Triple Room with Shared Bathroom

  • 15 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Traditional Triple Room with Shared Bathroom

  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Family Quadruple Room with Shared Bathroom

  • 15 sq m
  • Sleeps 4
  • 2 Queen Beds

Family Room with Shared Bathroom

  • 15 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Queen Room with Shared Bathroom

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Palace Hotel Mortlake

Hotel with free parking, in the vicinity of Qudos Bank Arena
Along with a restaurant, this hotel has a bar/lounge and ATM/banking services. Free WiFi in public areas and free self parking are also provided. Weekly housekeeping is available.
Palace Hotel Mortlake offers 9 accommodations with coffee/tea makers and free toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit. Housekeeping is provided on a weekly basis.
During your stay at Palace Hotel Mortlake, you'll be close to Qudos Bank Arena. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include luggage storage
  • 9 minutes by car from Qudos Bank Arena and 14 minutes from Rosehill Gardens Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star Sydney hotel.

Palace Hotel Mortlake has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Conveniences

  • ATM
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 10:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Property is also known as

Palace Hotel Mortlake Hotel
Palace Hotel Mortlake Mortlake
Palace Hotel Mortlake Hotel Mortlake

Palace Hotel Mortlake Reviews

Reviews

6.6
Rating 10 - Excellent. 15 out of 50 reviews" "
Rating 8 - Good. 9 out of 50 reviews" "
Rating 6 - Okay. 9 out of 50 reviews" "
Rating 4 - Poor. 8 out of 50 reviews" "
Rating 2 - Terrible. 9 out of 50 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Harman

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor noice control , downstairs are pubs while everybody singing and chatting loudly even at approx 12:00 AM, room no curtain to shade corridor lighting, no dark environment for sleeping at all. What’s worse was the shower room, malfunctioning water tap , very firm and hard to rotate for temperature adjustment, imagine you are unclothed to bath while frigid water and keep adjusting water tap to the right temp for 10-15 mins, even you are rinsing your body, suddenly boiling water or sudden freezing water…. Think twice prior to placing order, the only thing satisfying were the price and easy off street free Carpark, while need to be shared with the bar which is frequently occupied
Stayed 4 nights in Aug 2024

10/10 Excellent

Destanie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2024

2/10 Terrible

Isaac

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was disappointed with cleanliness of room and bathrooms. There were stains in both carpet in room and bathroom tiles. Stayed 2 night out of 4 because bar downstairs was extremely loud until 12 am, the bed was literally shaking from the music, which was disappointing as i was not aware of that happening. Room was extremly warm despite being moderate temperatures and ceiling fan only worked on 1 slow setting. Very dissatisfied
Stayed 4 nights in Mar 2024

6/10 Okay

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service
Rooms needed a bar fridge and a mirror
Stayed 2 nights in Mar 2024

4/10 Poor

Lee

Disliked: Cleanliness, amenities, property conditions & facilities
I wasn’t expecting the Ritz, but the property needs a good clean and refurbish. Start with the ceiling fans, just way to hot in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

Shakira

Stayed 1 night in Feb 2024

8/10 Good

Freya

Travelled with group
Liked: Staff & service
Spacious rooms. No a/c, shared bathrooms a bit dated but what can you expect ! Lovely building.
Stayed 2 nights in Feb 2024

2/10 Terrible

Rod

Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic rooms I would have liked a small fridge in the room.
Stayed 2 nights in Feb 2024

2/10 Terrible

Sanjay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was not as advertised. While looks okay from outside, found bugs in room upon check-in and left immediately. When we confronted property manager, he promised a full refund but did not follow through when Expedia contacted him.
Stayed 1 night in Dec 2023

2/10 Terrible

Troy

Stayed 2 nights in Nov 2023

6/10 Okay

Marie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Dilshani

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The pub was fine as it had the air con going even through that really wasnt enough when the weather outside is over 41 ° over the weekend just went by. When we went upstairs you really could feel the heat as our room was like a fire. The ceiling fan wasn't runing properly to even cool our room down. When you open the window in your room you can physically feel the outside air cons heat coming through to our room. This room cost $303 per night and its not worth even $100 dollars per night. We didn't feel safe either as the room door wasn't closing properly. This was massive safety concern for us. After we arrived when the concert was finished and outside was cooler we expected and hoped for our room to be at good tempreture as no way we could of had any sleep. Unfortantly our room was still to hot to sleep in and we notice we had cockroches in our room too. We made the decision to check out from our hotel room that same night. We couldn't find anyone to say something or hand the key back. I will be asking for my money back for the worst experience of my life and causing unessary stress on everyone that had to deal with many problems with this hotel. If I could give no stars I would have. In this heat wave hotels like these shouldn't be a loude to give out comadation until they have instoled air cons up stairs and fix the door for safety of the customers.
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Exellent
Stayed 3 nights in Nov 2023

8/10 Good

Johan

Liked: Cleanliness, staff & service
Convenient location, friendly staff!
Stayed 1 night in Nov 2023

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Zita

Travelled with family, Business traveller
Liked: Staff & service
It was well located for our need. Other guests lack of clean habits in bathroom facilities.
Stayed 2 nights in Oct 2023

2/10 Terrible

Rachael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Yi

Travelled with partner
Liked: Cleanliness, staff & service
Spacious room and bathroom. Clean and good quality sheets and bath towels. Room blinds and shower head are broken. Needs better maintenance.
Stayed 1 night in Oct 2023

4/10 Poor

Ethan

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel decided to schedule renovations on the floorboards downstairs at 10pm on a Sunday until roughly midnight, why when you have guests staying upstairs?
Stayed 3 nights in Oct 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a pub!
Taking into account that this is an old style pub with share bathrooms we enjoyed our stay and slept well in the comfortable beds. It’s a popular pub with good food so expect a bit of noise at night. Some things can’t be helped- it’s a pub, and a nice one at that!
Stayed 1 night in Sep 2023

2/10 Terrible

Shabbir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Great location, friendly staff, good food and nice pub.
Stayed 2 nights in Aug 2023

8/10 Good

Russell

Travelled with family
Liked: Cleanliness, staff & service
The stay was perfect for the price. Awesome location for seeing a game at the stadium.
Stayed 1 night in Jul 2023

10/10 Excellent

Kankana

Stayed 4 nights in Jun 2023