2/10 Terrible
Stuart
11 Dec 2024
Disliked: Cleanliness, room comfort
Nice hotel, garbage payment system.
Checkin was a disaster. They charged me. My account was debited but because their system is archaic they claimed they had not received the money. 10 days later after multiple ph calls by me to my bank and the hotel the matter was finally sorted out. They said the issue was their system froze when they did the transaction and they knew it was an issue prior, they had said that they have had this issue at reception with a particular eftpos machine before.The hotel was ok but the service with regard to paying was 1980's. I should have paid cash. I have travelled the world over a 10 year period and never had such an issue. Will never stay there again. The accounts people bordered on rude and I had been advised by reception at the hotel that I would have to pay again and that the original debit would disappear from my bank account after 7 days but according to my bank it takes 30 days. So I would have been out of pocket $2000 for a month. No compensation was offered for an issue that was not me or my bank but the hotel. Simply not good enough.
Stuart
Stayed 7 nights in Dec 2024