Shangri-La Sydney

5.0 star property

Choose dates to view prices

Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
2 restaurants, breakfast served
Exterior
Exterior
Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking available

Explore the area

Map
176 Cumberland Street, The Rocks, NSW, 2000
  • Circular Quay
    ‪10 min walk‬
  • Sydney Harbour Bridge
    ‪12 min walk‬
  • Sydney Opera House
    ‪16 min walk‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪24 min drive‬

Room options

Deluxe Opera House, Room, 1 King Bed, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Single Beds, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Executive Opera House City View 1 King

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Opera House City View 2 Twins

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Executive Darling Harbour 2 Twins

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 2 Double Beds

Horizon Opera House City View 1 King

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 2 Twins

  • 50 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

Executive Darling Harbour 1 King

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

  • 87 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

  • 60 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour Suite 1 King

  • 83 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Lounge Access, High Floor

  • 105 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Royal Suite, Business Lounge Access, Harbour View (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Business Lounge Access, Harbour View (High Floor)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

Suite, Business Lounge Access, Harbour View (Governor, High Floor)

  • 114 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour View 1 King

  • 45 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

  • 60 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite 1 King

  • 83 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Horizon Darling Harbour 1 King

  • 40 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour View 1 King

  • 45 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

  • 83 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 1 King

  • 39.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour 2 Twins

  • 39.9 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

  • 77 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge King Room

  • 45 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

  • 50 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Single Beds

Grand Premier Sydney Harbour View 1 King

  • 60 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

Executive Opera House City View Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Sydney Harbour King Room

  • Sleeps 3
  • 1 King Bed

Grand Premier Sydney Harbour Room

  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge Room

  • Sleeps 3
  • 1 King Bed

Horizon Club Sydney Harbour Room

  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge King Room

  • Sleeps 3
  • 1 King Bed

Horizon Club Opera House City Room

  • Sleeps 3
  • 1 King Bed

Horizon Club Spa Suite

  • Sleeps 3
  • 1 Queen Bed

Deluxe Opera House City View Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Sydney Harbour Suite

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Horizon Club Sydney Harbour Suite

  • Sleeps 3
  • 1 King Bed

Deluxe Opera House City View King Room

  • Sleeps 3
  • 1 King Bed

Presidential Suite

  • Sleeps 2
  • 1 King Bed

Horizon Club Darling Harbour Room

  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Opera House City View King Room

  • Sleeps 3
  • 1 King Bed

Deluxe Darling Harbour King Room

  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Harbour Bridge Twin Room

  • Sleeps 2
  • 2 Single Beds

Executive Sydney Harbour Twin Room

  • Sleeps 2
  • 2 Double Beds

Horizon Club Tower Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Ambassador Suite

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

Executive Darling Harbour King Room

  • Sleeps 3
  • 1 King Bed

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3
  • 1 King Bed

The Governor Suite

  • Sleeps 2
  • 1 King Bed

Executive Darling Harbour Twin Room

  • Sleeps 2
  • 2 Double Beds

Deluxe Harbour Bridge Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Deluxe Opera House City View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Executive Opera House City View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Executive Darling Harbour Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Royal Suite

  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Shangri-La Sydney

Hotel with 2 restaurants, steps from The Big Dig Archaeology Education Centre
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Shangri-La Sydney offers 565 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. A pillow menu is available. Digital televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at Shangri-La Sydney. During your stay, you're just a quick walk from Overseas Passenger Terminal. You'll find features such as free WiFi in public areas, plus 2 restaurants and a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy a meal at the buffet restaurant or drinks at the cocktail bar
  • Buffet breakfast served daily for a fee
  • Valet parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body wraps, hot stone massages or body scrubs at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests really like the accommodation for the comfy beds, cleanliness, overall comfort and spaciousness
  • Steps from The Big Dig Archaeology Education Centre and 6 minutes on foot from Museum of Contemporary Art
Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include 20 meeting rooms and limo/town car service. Event space at this hotel measures 20451 square feet (1900 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Shangri-La Sydney. Parking is available for a fee.

This Sydney hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Altitude Restaurant – This restaurant serves lunch and dinner. Reservations are required.
Blu Bar on 36 – On-site cocktail bar. Open daily.
Café Mix Restaurant – This buffet restaurant only serves breakfast. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 25 December:
  • Spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 275.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults and AUD 25 to 25 for children
  • Valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 92 003 643 963

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Shangri-La Sydney Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1510 out of 2313 reviews
Rating 8 - Good. 419 out of 2313 reviews
Rating 6 - Okay. 199 out of 2313 reviews
Rating 4 - Poor. 99 out of 2313 reviews
Rating 2 - Terrible. 86 out of 2313 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dereck Amiel, Fletcher

Stayed 1 night in Dec 2024

8/10 Good

Aryan

Stayed 3 nights in Dec 2024

10/10 Excellent

Prashay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Shangri-La
Room was very clean, staff very friendly and accommodating. If I had to be picky, for the price that gets paid the TV should come with things like free movies or Netflix for example.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights including Christmas Eve. There was a small delay with check in, but the hotel was incredibly quick to rectify this and this was greatly appreciated. The room was lovely, the view was incredible. The staff were friendly and quick to assist with any queries. The breakfast was divine, and being on Christmas, they went the extra mile to celebrate this. There were Christmas foods and treats, and it all felt festive. The whole stay was a lovely experience, and we can’t wait to stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in mnay ways
Wonderful property. Close to The Rocks and Ferries, Opera House and Harbor bridge. Great sky bar. Gym needs to be updates.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of Sydney Opera House, would stay again!
Stayed 3 nights in Dec 2024

4/10 Poor

Graham, Duluth

Liked: Property conditions & facilities
Disliked: Staff & service
Hotel nice, very poor organisation with check in and house keeping. Never again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kurt

Stayed 3 nights in Nov 2024

10/10 Excellent

Ric Vincent

Stayed 3 nights in Nov 2024

10/10 Excellent

Joel

Stayed 1 night in Nov 2024

2/10 Terrible

Soon pil

Business traveller
Disliked: Staff & service, room comfort
Worst Shanglia-la
Too much noisy without protection btw rooms. Looooong waiting for check in & out. Card reader not work. Employee keep telling just manual and not listen concern or complaints. Except view from more expensive rooms, one of the worst!
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer, Ottawa

Travelled with group
Liked: Amenities
Great service and room
Stayed 4 nights in Dec 2024

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a little dated and the uphill walk (including a number of footpath stairs) from George Street with a suitcase in tow wasn’t ideal.
Stayed 2 nights in Dec 2024

8/10 Good

Johan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathroom was not very clean, a towel was foulded and put back on the vanity. Pubic hair from a previous guest found in the bath. Other staff were very good and helpfull.
Stayed 4 nights in Dec 2024

6/10 Okay

alan

Travelled with family
Liked: Cleanliness, staff & service
We had premier room 2413 with amazing views, shocking WiFi and casual restocking of tea facility. Massively over trading due to cruise lines and impossibly small breakfast area with 30 minute wait. Avoid
Stayed 3 nights in Dec 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Professional
Staff & cleanliness above reproach
Stayed 4 nights in Dec 2024

10/10 Excellent

Mohamed

Stayed 1 night in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initially there was a discrepancy with the type of room booked. However the Shangri-La quickly & efficiently sorted it out. Very high standards of quality & services. All staff courteously, friendly & always ready to help. Would definitely stay there again.
Stayed 6 nights in Dec 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and amenities
Stayed 1 night in Dec 2024

10/10 Excellent

Christian kane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all the experience
Stayed 1 night in Dec 2024

10/10 Excellent

Trevor, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely amazing! Clean, comfortable, and perfectly positioned to walking distance from so much stuff. The staff was a cut above. I would like to mention Wisky, Daniel, Colin, Ricardo and Tara (possibly misspelled). They were just a few that I would like to highlight but honestly they were all amazing!!! I woul definitely stay here again and again!
Stayed 5 nights in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
G

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in and staff very helpful overall. Less than great service at the Blu Bar on evening of Monday 16 … stood around waiting to be seated while staff walked past but said nothing. Very slow delivery for drinks in what did not seem to be a very busy bar. Smokes once delivered, however! Overall, had a lovely stay.
Stayed 3 nights in Dec 2024