DoubleTree by Hilton Hotel Syracuse

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Free airport shuttle

Pool

Room service

Gym

24/7 front desk

Breakfast available

Explore the area

6301 Route 298, East Syracuse, NY, 13057

NBT Bank Stadium
8 min drive
Regatta Bar & Grill
1 min walk
Syracuse Airport Bus Stop
11 min drive
Syracuse, NY (SYR-Hancock Intl.)
11 min drive

Room options

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Balcony

29 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

29 sq m
Sleeps 3
1 King Bed

Room, Non Smoking

29 sq m
Sleeps 3
1 King Bed

Standard Room, 2 Double Beds

29 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Non Smoking

Sleeps 3
1 King Bed

Standard Room, 1 King Bed, Balcony

29 sq m
Sleeps 3
1 King Bed

Room, Accessible, Non Smoking

29 sq m
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, Accessible

29 sq m
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed

29 sq m
Sleeps 3
1 King Bed

Room, Accessible, Non Smoking

29 sq m
Sleeps 4
2 Double Beds

Room, Accessible, Non Smoking

29 sq m
Sleeps 4
2 Double Beds

Similar properties

Breakfast included

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Suburban hotel with free airport shuttle and 24-hour fitness centre

This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a snack bar/deli. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a microwave in a common area. Housekeeping is available on request.

DoubleTree by Hilton Hotel Syracuse offers 250 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel Syracuse. During your stay, you'll be within walking distance of Brooklawn Golf Course. Enjoy features like free WiFi in public areas, free self-parking and a free round-trip airport shuttle. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.

Free WiFi
Free self-parking
Cooked-to-order breakfast served daily for a fee
Take a swim in the indoor pool
Services include dry cleaning/laundry, a concierge and a porter
On-site recreation includes a 24-hour gym
Guests have great things to say about the clean guestrooms and the helpful staff
9 minutes by car from Erie Canal Museum and 9 minutes from The Oncenter
Free airport shuttle service
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls and an off-lead area

DoubleTree by Hilton Hotel Syracuse offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. A 24-hour business centre and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16006 square feet (1487 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Syracuse. A roundtrip airport shuttle is free (available on request). Free self parking is available.

This 4-star East Syracuse hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10:00 AM.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi

Parking and transport

Free return airport shuttle from 6 AM to 11 PM on request
Free self parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Daily cooked-to-order breakfast available 6 AM to 10:00 AM for a fee: USD 5 to 18.95 for adults and USD 5 to 12.95 for children
Coffee and tea in common areas
Snack bar/deli

Family friendly

Free cot
Grocery/convenience store
In-room refrigerator
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk
Shared microwave
Vending machine

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services

Business services

16,006 square feet of conference space
24-hour business centre
8 meeting rooms
Computer station

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

7 floors
Banquet hall
Built in 1977
Comprehensive recycling policy
Fireplace in lobby
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided

Entertainment

42-inch flat-screen TV with premium cable channels
MP3 dock

Food and drink

Coffee/tea maker
Limited room service
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets: USD 50.00 per pet, per stay
Weight limit: 50 lb per pet
Food and water bowls and an off-lead area are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 25.0 per stay.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 5 to 18.95 for adults and USD 5 to 12.95 for children
Pet fee: USD 50.00 per pet, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

DoubleTree by Hilton Hotel Syracuse offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Doubletree East Syracuse

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DoubleTree by Hilton Hotel Syracuse Hotel East Syracuse

DoubleTree by Hilton Hotel Syracuse Reviews

8.4

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Dayle

Travelled with group

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

6/10 Okay

Michael

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Spend all that money for a room and can’t even offer a free stale muffin much less a breakfast in the morning. Good thing there’s plenty of hotel options for next time I travel.

Stayed 1 night in Sep 2024

6/10 Okay

Alfred, Rye Brook

15 Sept 2024

Liked: Staff & service

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 1 night in Sep 2024

10/10 Excellent

Alexis, Lancaster

Travelled with partner

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice location to stay. Quiet and clean!

Stayed 1 night in Sep 2024

2/10 Terrible

Alozie

Business traveller, Travelled with partner

9 Sept 2024

Disliked: Cleanliness, staff & service, amenities

The hotel staff are creepy Stole my wallet if not for the manager( nice lady) We would not have found it The cleaners and front desk are unprofessional Shame!!!

Stayed 2 nights in Sep 2024

10/10 Excellent

ruth

Travelled with family

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

8/10 Good

Elizabeth

Business traveller

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good place

Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family

7 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

The reason I took stars away is because we paid extra to have a balcony and couldn’t use it because two pigeons lived out there, had a nest and had pooped all over the balcony.

Stayed 1 night in Sep 2024

4/10 Poor

Arrie

Travelled with family

5 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The ceiling was leaking on my floor.

Stayed 1 night in Aug 2024

6/10 Okay

GENE, Omaha

5 Sept 2024

Stayed 1 night in Aug 2024

6/10 Okay

Lorraine, Garden City

Business traveller

4 Sept 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

I gave low stars for I left injured due to the sliding balcony door not functioning properly. I went in the balcony and closed the door all but slightly do to no screens and when I went to go back in I couldn't open it. It caused injury to my hand and after calling my husband who works with glass and following his instructions I was able to get it opened just enough for me to slide back inside. The door was opening and closes very roughly and is why I hadn't closed it all the way and had not gotten a chance to let the desk know. I had no idea I'd of been stuck out in the 6th floor balcony or I'd of not used it at all. I did inform front desk of this, nice guy, offered me a coupon for a drink, I declined and he put in a work order. Otherwise, it was nice and it was quiet, bed and staff was professional and courteous

Stayed 1 night in Sep 2024

10/10 Excellent

Jude, Saugerties

Business traveller

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I wouldn't stay anywhere else in Syracuse.

Stayed 1 night in Sep 2024

8/10 Good

La'Star, Buffalo

Travelled with partner

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only main issue I was having with the property was that my water would take so long to get hot

Stayed 1 night in Sep 2024

10/10 Excellent

Richard F

Travelled with family

3 Sept 2024

Liked: Amenities

Stayed 1 night in Sep 2024

6/10 Okay

Kristina, Seeleys Bay

3 Sept 2024

Stayed 1 night in Aug 2024

6/10 Okay

Nicole

Travelled with family

3 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Front desk staff was really friendly and helpful. However, the room was damp, surfaces not cleaned, bedding was ripped and beds were uncomfortable. Also, only 2 towels for 4 guests. We called for more towels but they were never sent. We were turned away from the hotel restaurant Saturday evening and told to eat at the bar with our minor aged children. We understand that it was a busy night but the host was very rude.

Stayed 2 nights in Aug 2024

10/10 Excellent

Mike

2 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Margot

2 Sept 2024

Stayed 2 nights in Aug 2024

4/10 Poor

Carli

Travelled with family, Travelled with pets

1 Sept 2024

Liked: Staff & service

Was woken up at 2 am by someone trying to come into my room. Neighbors were very noisy all night.

Stayed 1 night in Aug 2024

6/10 Okay

hyacinth

Travelled with partner

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

The location was isolated very quiet nothing around the area.

Stayed 2 nights in May 2024

8/10 Good

Frank, Portland

Travelled with family

30 Aug 2024

Liked: Cleanliness, staff & service

Getting a little worn. Conditioner container empty in shower; called room service - noted on website- only to discover that there was no room service. Odd as the phone in the room has a room service button. Food options were a bit limited.

Stayed 1 night in Aug 2024