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Marriott Syracuse Downtown

4.0 star property

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Photo gallery for Marriott Syracuse Downtown

Exterior
Dinner and brunch served
Reception
Serves dinner, brunch and happy hour
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Air conditioning
  • Breakfast available
  • Laundry
  • Parking available

Explore the area

Map
100 East Onondaga Street, Syracuse, NY, 13202
  • The Oncenter
    ‪5 min walk‬
  • Landmark Theatre
    ‪5 min walk‬
  • Armory Square
    ‪8 min walk‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, Multiple Beds

Pillow-top beds, in-room safe, desk, blackout curtains

Room, Multiple Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed

Pillow-top beds, in-room safe, desk, blackout curtains

Club Room, 1 King Bed with Sofa bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Mobility Accessible, Roll-In Shower)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, Multiple Beds (Mobility Accessible, Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed with Sofa bed (Hearing Accessible)

Shower, free toiletries, hair dryer, towels

Club Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

Shower, free toiletries, hair dryer, towels

Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Hearing Accessible)

Shower, free toiletries, hair dryer, towels

Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (Hearing Accessible)

Shower, free toiletries, hair dryer, towels

Room, Multiple Beds (Hearing Accessible)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

Shower, free toiletries, hair dryer, towels

Standard Room, 1 King Bed (Hearing Accessible)

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Best Western Syracuse Downtown Hotel and Suites

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.2 out of 5, Very good, (434)
The price is €148
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Best Western Syracuse Downtown Hotel and Suites

About this property

Marriott Syracuse Downtown

Luxury hotel with 24-hour fitness centre and 24-hour business centre
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site. Change of towels is available on request
Marriott Syracuse Downtown offers 315 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. 50-inch Smart televisions come with premium cable channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Marriott Syracuse Downtown. During your stay, you're just a quick walk from Syracuse Convention and Visitors Bureau. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 4-minute walk from Onondaga County War Memorial and 5 minutes on foot from The Oncenter
  • Pets welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 21 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 34517 square feet (3207 square metres) and includes a conference centre. A 24-hour fitness centre, a vending machine, and dry cleaning/laundry services are also featured at the luxury Marriott Syracuse Downtown. Parking is available for a fee.

This 4-star Syracuse hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Shaughnessy's Irish Pub – This pub serves brunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Eleven Waters – This restaurant serves breakfast, brunch and dinner. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 19 per day)
  • Valet parking on site (USD 27 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Eleven Waters
  • Shaughnessy's Irish Pub

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (34,517 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • Netflix

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 (weight limit: 30 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 per person
  • Self-parking fee: USD 19 per day
  • Valet parking fee: USD 27 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marriott Syracuse Downtown Hotel
Marriott Syracuse Downtown
Marriott Syracuse Syracuse
Marriott Syracuse Downtown Hotel
Marriott Syracuse Downtown Syracuse
Marriott Syracuse Downtown Hotel Syracuse

Marriott Syracuse Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1002 reviews
Rating 8 - Good. 219 out of 1002 reviews
Rating 6 - Okay. 82 out of 1002 reviews
Rating 4 - Poor. 54 out of 1002 reviews
Rating 2 - Terrible. 57 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Kimberly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lobby. Woodwork is gorgeous.
Stayed 1 night in Dec 2024

10/10 Excellent

Curtis

Stayed 1 night in Nov 2024

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Dec 2024

6/10 Okay

Dawne

Travelled with partner
Liked: Amenities
The hotel was fine. I just can’t get past how the beef burger tasted at Shaughnesseys. We took two burgers back to our room and were in a hurry to get to a concert or I would have gone back down. The beef tasted so bad I couldn’t even stand the smell of it.
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Wayne

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Ericka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a concert at the OnCenter arena which is conveniently located just one street over. Felt safe and the Christmas decorations were lovely. Would stay here again!
Stayed 5 nights in Nov 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Gulsebnem

Stayed 1 night in Nov 2024

10/10 Excellent

Leyann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Beautiful vintage hotel, great service, great breakfast and Irish Restaurant Pub.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Reinaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a jewel! Great service, attentive staff, super clean in every area, perfect location, many food and drink options and easy transportation to and from the hotel 24 hours a day
Stayed 5 nights in Nov 2024

10/10 Excellent

Nelia

Liked: Cleanliness, staff & service, property conditions & facilities
Great prices. Easy to use
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service
There wasn’t much around the area that was open. The entrance of the hotel was just not pleasant or inviting. There should be more of a driveway or drop-off/pick-up area. There should be nicer entrance doors, greenery inside and out. You walk in and are greeted with a lot stairs with dirty worn carpet. The main lobby area could have been a bit brighter. The hotel seemed a bit run down. It has great potential given its history. The room was spacious. It had a very interesting wooden door. I suspect it was an original historical door. The interior aspect had two buttons that I didn’t understand what to do with them. There was a dead bolt and chain lock. The bathroom was very large but no tub, two sinks and a large open space. Some type of seating or place to put your clothes on after showering would have been nice. Also a few hooks to hang pajamas on would be nice. The dark wood needs to be refinished.
Stayed 1 night in Nov 2024

6/10 Okay

George, Amsterdam

Business traveller
Liked: Cleanliness
This is an older hotel property located in the downtown area. Parking is very much an issue but they do offer valet parking for a additional fee. Room was clean but a bit dated and the furniture was a bit worn. TV remote did not work needed the front desk to replace. Got a wake up call at 12.05 am from the automated system which i didn't leave and the regular alarm went off at 6 am again i didn't set it. Left my room for the day and returned at 5.30 to find the room as i left it. Had to inquire at the front desk again for maid service. I just feel for the price of the room you expect a certain level of service. Offering to give you points and a free drink at the bar at times just doesn't help hide poor service...
Stayed 2 nights in Nov 2024

8/10 Good

Victoria

Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good night's stay. Clerk at check-in could have been more friendly
Stayed 1 night in Nov 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the Oncenter. Clean. Shaunesseys bar was a pleasant surprise. Yet very crowded though. Not enough staff. Took about an hour and a half to get our food. Our waiter Wade was very pleasant and so polite. Need more bartenders.
Stayed 1 night in Nov 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
All positive
Stayed 1 night in Nov 2024

4/10 Poor

Katherine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Poor check in timing
Two issues with my stay at Marriott Syracuse: the first is that I phoned the hotel for early check-in and they told me to arrive in 30 minutes. I arrived in 40 minutes and had to wait an additional 45 minutes for my room - even later than 4:00pm advertised check in. The other issue was so strange … a very bright light in the room flashed every hour all night. It was noiseless but bright enough to see through closed eyelids. Not outside. Reported this upon checkout.
Stayed 1 night in Nov 2024