4/10 Huono
Maureen O.
3.9.2024
Ugh, hate to write a bad review but local vacasa team gave me no choice.
I am not one to typically write reviews because I always feel if I have a problem I will try to resolve it with whomever I have a problem with. However, after multiple attempts during our stay and afterwards I have been given no choice.
Bbq was not usable. So dirty not kept so we didn’t bbq which was major bummer. We stayed for a week -and ended up not even having the full amount of people we were expecting and we still did enough paper towels, toilet paper. There were no hand towels for bathroom to dry hand, no kitchen towels to dry dishes, no kitchen sponges to clean dishes.
We asked for the towels after someone came by to clog our sink. That was the only positive regarding service. They said they would bring some the next day. The day came and went. I then called and texted and they said they would bring them again. Nothing was ever brought over. I then made 2 calls to the main vacasa line and they put in 2 requests and no response. We finally just bought a bunch of the items we needed since by then, it had been already 3 days with nothing!!
I called right after our visit to see if they could reimburse us for the items we purchased and of course, heard crickets, really disappointed.
Also, house was not cleaned well. Cleaning crew does the bare minimum. I def. Will not stay here ever again and will be stayin clear of Vacasa. Sad because that cabin has a lot of potential if people running it would do their proper job.
Maureen O.
Yöpyi 6 yötä elokuussa 2024