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HOSHINOYA Guguan

5.0 star property

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Photo gallery for HOSHINOYA Guguan

Down duvets, minibar, in-room safe, desk
Gazebo
Premier Suite, 1 King Bed, Mountain View (Yue) | Bathroom | Separate bathtub and shower, spring water bathtub, free toiletries
Exterior
Hot springs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
No.16, Wenquan Ln., Sec. 1, Dongguan Rd., Heping Dist., Taichung, 424
  • Guguan Hot Springs Park
    ‪8 min walk‬
  • Guguan
    ‪14 min walk‬
  • Basianshan National Forest Recreation Area
    ‪11 min drive‬
  • Taichung (RMQ)
    ‪91 min drive‬

Room options

View all photos for Double Room (Shui)

Double Room (Shui) | Down duvets, minibar, in-room safe, desk

Double Room (Shui)

  • 75 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room (Feng)

Triple Room (Feng) | Down duvets, minibar, in-room safe, desk

Triple Room (Feng)

  • 87 sq m
  • Mountain view
  • Sleeps 3
  • 3 Large Single Beds

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About this property

HOSHINOYA Guguan

Suburban hotel with spa services and 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and massage/treatment rooms. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and a 24-hour front desk are on-site.
HOSHINOYA Guguan offers 49 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a separate bath and shower, spring water baths, slippers and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.

There are 2 indoor hot springs and 2 outdoor hot springs open between 4:00 PM and midnight. The temperature in the hot springs is set to 137°F.

Our customers tell us that they enjoy the overall property condition at HOSHINOYA Guguan. During your stay, you're just a quick walk from Guguan Hot Springs Park. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy Japanese cuisine and garden views while dining at Dining
  • Japanese breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a business centre, a meeting room and multilingual staff
  • On-site recreation includes hot springs
  • Within a 15-minute walk of Guguan Hot Springs Park and Guguan
HOSHINOYA Guguan offers its guests hot springs and an outdoor pool. There's a restaurant on site. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at the luxury HOSHINOYA Guguan. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Taichung hotel.

For a fee, guests can enjoy a Japanese breakfast daily from 7:00 AM to 10:30 AM.
Dining – Overlooking the garden, this restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.

Awards and affiliations

HOSHINOYA Guguan is listed in the 2020 Condé Nast Traveller Hot List.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 10:30 AM for a fee: TWD 1,213 for adults and TWD 520 for children
  • A restaurant

Restaurants on site

  • Dining

Things to do

  • 2 indoor hot springs
  • Outdoor pool
  • Shopping

Family friendly

  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • Hot springs open from 4:00 PM - midnight
  • Hot springs water temperature - 58 ºC
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property offers High Speed Rail station shuttle pickup service from Taichung High Speed Rail station only.
Starting January 1, 2025, this property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

This property is closed from 17 March 2025 to 24 March 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately TWD 1213 for adults and from TWD 520 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10:00 AM to 6:30 PM
  • Hot springs access available from 4:00 PM to midnight.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

HOSHINOYA Guguan Hotel Taichung
HOSHINOYA Guguan Hotel
HOSHINOYA Guguan Taichung
Hotel HOSHINOYA Guguan Taichung
Taichung HOSHINOYA Guguan Hotel
Hotel HOSHINOYA Guguan
Hoshinoya Guguan Taichung
HOSHINOYA Guguan Hotel
HOSHINOYA Guguan Taichung
HOSHINOYA Guguan Hotel Taichung

HOSHINOYA Guguan Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 108 out of 144 reviews
Rating 8 - Good. 29 out of 144 reviews
Rating 6 - Okay. 3 out of 144 reviews
Rating 4 - Poor. 3 out of 144 reviews
Rating 2 - Terrible. 1 out of 144 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Nov 2024

10/10 Excellent

Jessica, Arcadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Chunchi

Stayed 2 nights in Jul 2024

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience staying at Hoshinoya. It's expensive but worth every penny. The hotel makes you slow down and relax. The room is extremely comfortable to stay. Love the experience.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephen

Stayed 2 nights in Apr 2024

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really peaceful . Great onsen
Stayed 2 nights in Mar 2024

4/10 Poor

Diane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I spent two nights at Hoshinoya Guguan in a Feng room. The hotel was accommodating, converting the beds from three singles to a king and a single for us. Regrettably, despite its stunning location in the mountains, the resort doesn’t justify its high rates. I’ve visited other hot springs resorts, and, unfortunately, Hoshinoya Guguan doesn’t measure up. Additionally, there’s ongoing construction nearby, which is incredibly loud. The noise from the banging and machines disrupted the peaceful setting, forcing us to stay indoors rather than enjoying the outdoors. For those interested in the onsen, it’s worth noting that the public hot spring is open only from 6-10 a.m. and 4-10 p.m. It closes for cleaning daily from 10 a.m. to 4 p.m., which seems impractical. Ideally, cleaning would occur overnight to not disrupt daytime use. The dining options are quite limited. Dinner at the restaurant was underwhelming with bland food, and the courses arrived too quickly, making us feel rushed. Breakfast is available from 7-9:30 a.m. and lunch from 12-2 p.m., offering narrow time frames for meals and very limited menu options. Missing the breakfast window means waiting until noon to eat. We were glad that we did not take the meal plan. In summary, the experience doesn’t live up to the price. Significant improvements are necessary to justify the cost.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy, Alamo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional services, clean facilities all around, accommodating requests for transportation arrangements. Great experience. Jimmy
Stayed 2 nights in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Tsuey-Ju

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I like the hot spring in this property. But there are many areas this property is very poor design and managed. 1. Restaurant is not providing enough foods. As the high priced property, there is no food available while I stayed there. There is only drink in the room, no snack, no food in this property . Restaurant is closed and providing no food at all. I have to wait when they are opened. I will suggest future visitors to bring their own food while stay this property. To be hungry at that rural location is not good vacation at all. 3. Not safe to stay. My husband failed down in the stairs in the room. There are many stairs in the room. The black color make room so dark. The elevator is more like ghost place. In this property, everywhere is dark and black color. I don't like to stay in such dark place in my vacation. Overall we feel it's not good vacation for us at all. We were hungry with no food service and worry to fail in the room all the time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A retreat like nowhere else.
What a surprise and delight to arrive at this exclusive and secluded spa- retreat outside the beaten track. Wonderful and attentive service, comfortable rooms with hot-tub, a separate spa with treatments and hot water pool - and not to forget the exquisite japanese inspired cuisine! Thank you, Chef Hitoshi Kagawa.
Stayed 3 nights in Jan 2024

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen, san francisco

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spot for a quick family vacation. Lunch and snack options are lacking, especially compared to other Ryokans in Japan, but excellent breakfast and dinner quality.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nathan

Stayed 1 night in Oct 2023

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeffrey

Stayed 3 nights in Aug 2023

8/10 Good

Ka Yip Andrew

Travelled with partner
1. No shuttle bus 2. No pocket with the in-house clothes for inconvenient 3. Provided wooden sandals are too noisy and slippery when walk in outdoor wet wooden floor 4. Too many step ups and down inside the room, dangerous 5. No place to have drink and or watching news at night
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything are superb except one hotel staff won’t even listen to my request and pretend didn’t hear me. That’s so rude!
Stayed 2 nights in Jul 2020

8/10 Good

Fuman

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
月服務及清潔有待加強
玻璃窗很多油油的手印、客廳區的地板沒有清潔乾淨，有餅乾。 以這個集團的名氣及價格，有點失望。反倒餐廳的服務生很有耐心及禮貌，值得加許。
Stayed 1 night in Jul 2020

10/10 Excellent

Joseph I-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-notch Japanese hotspring resort
The resort is impeccably tasteful and well-maintained. The hotspring quality is excellent as well. However, the property seems to be understaffed at the moment so the quality of service was not on point.
Stayed 1 night in Jul 2020

8/10 Good

pin shiuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent through out the premise. Service and staff are superb!
Stayed 2 nights in Jun 2020