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27 Mar 2019 by Rich
This review basically said the staff were not friendly. I am not sure who the guests were as the review is anonymous. I wish I knew who the guests were so I could ask them what happened. 96% of our guests rate their experience with us as good or excellent. We take negative reviews very seriously as we never want a guest to leave feeling unhappy about their stay with us. I was a Psychologist before being a hotel owner. I have trained all of my staff on how to communicate with guests in a positive and friendly manner. I often observe them with guests and find them to welcome guests with a smile and even when guests are negative they are trained to remain friendly and respectful. Richard Proprietor
Hotel Arco Iris offers its guests a full-service spa and an outdoor pool. Public spaces have free WiFi and wired Internet. You can enjoy a drink at the bar/lounge. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Arco Iris. The hotel can provide concierge services and wedding services. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Tamarindo hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Hotel Arco Iris offers 12 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to patios. Pillowtop beds feature premium bedding. Premium cable televisions are provided. Bathrooms include a shower and complimentary toiletries. This Tamarindo hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.
The front desk at this property is open daily from 8:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
