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Horrible experience, I do not recommend this place , the receptionist called me names cuz I had my girlfriend with me , he didn’t let her come into the room with me , he made me book another room , as an American citizen if you planning to visit this hotel please think twice .
The Hotel was super clean. the best location on the mediterranean sea. quick access to the freeway.
Food was excellent and the personal was very friendly.
Zachariah one of the staff member was very helpful.
Overall my stay was excellent,
Faten who works at the front desk is extremely nice and hospitable she met all our requests and service needs.
We didn’t like that it’s far away from all major shopping grocery stores
Ruined my honey moon. Condition of the room was terrible, couldn't sleep because of the huge draft and the whistling noise that came with it. The hot water would go after 1 shower then was told had to wait and hour and half before it came back. Finaly convinced them to change my room because it was unfit and had to pay for the pleasure. The new room we moved too had a broken heater and it's freezing in winter. Also the balcony flooded so I ended up slipping and twisting my ankle. Staff didn't care, worst hotel experience ever and this was my honeymoon !!!! This hotel should be removed from this site for the sake of customers I might of been a 5 star hotel 5 years ago but it's barely a 1 star now. Distraught
We booked the 1st week of September 2017 and it has to be the worst hotel I have ever been too. Having three children with me I really needed the hotel to be easy for me but it was the complete opposite. The toilets by the pool you couldn’t use because they were never cleaned So I therefore had to keep running upstairs to my room, the children’s pool had cigarette butts, polyfiller along the sides which was very wet and the smell of urine by the pool chairs was horrific! the service was terrible, the staff by the pool bar acted as if they were on holiday- I asked for towels for the children and they had ran out (it was 10 am in the morning) and rubbish bin were over flowing. The one thing I can say was the lady who cleaned our room was lovely so I didn’t mind tipping her on a daily basis and the breakfast staff were amazing.
Hotel is a little tired and could do with some work although they were painting during our visit. The port is Smir was disappointing with many shops closed. Certainly gone downhill since our last visit four years ago. We received a room upgrade and rooms were very good with small balcony and lovely views.
Newer hotels have opened in the area.