6/10 Okay
Maria M., Las Vegas, NM
6 Jul 2023
4th of July
We did not have Wi-Fi the 1st night there nor a functioning 2nd toilet. Ten guests utilizing 1 toilet was difficult plus no Wi-Fi for 3 teenagers especially 1 taking summer online courses with deadlines. I tried contacting the property manager through Vrbo and got no answer. I was able to contact Vacasa customer service both utilizing SMS and a phone call. I was told to up the water pressure for the toilet which did not work because it was clogged. They put in a maintenance ticket in. I said the Wi-Fi password provided did not work and asked for the password. They resent me the same password and it still did not work then was advised to reset the modem. We searched the entire home and found no modem. I was told someone would call me regarding the issue. I was called the next day around 10:30 am. Turns out the password was wrong by 1 letter. The toilet was also unplugged by noon the next day. I was happy both inconveniences were corrected but not without stress on my part. Eventually my Vrbo message was responded to but not until everything had been fixed. Never was I offered anything for our inconveniences. A later check out other than 10 am would have been nice. Instead I was offered a later check out for an additional cost. I have stayed at a handful of Vrbo places but this was my 1st time at a Vacasa home. It was not the worst experience but for the price, I expected better.
Maria M.
Stayed 3 nights in Jul 2023