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"The staff was very helpful and friendly. The hotel is in need of an update, specially the toilets, which were very small and dark but overall was a ni ... " More

By a verified traveller on Sat 24 Mar 2018

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Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Urban

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Poli Urban By Afi Hotels, you're just a quick walk from Ben Yehuda Street. Enjoy features like free WiFi in public areas, plus a conference centre and dry cleaning service.

  • Free WiFi
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Ben Yehuda Street and 3 minutes on foot from Banana Beach

Poli Urban By Afi Hotels ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Poli Urban By Afi Hotels

Everyone (15) Family (2)
3 out of 5

Great staff!

The staff was very helpful and friendly. The hotel is in need of an update, specially the toilets, which were very small and dark but overall was a nice stay.

Posted by , from london on 24 Mar 2018

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Comment from Hotel Management

4 Apr 2018 by Shirley Znaty- Nieves

Dear Anabel, thank you for taking the time to review your recent stay at Gilgal. We value your feedback and your comments are important to us and will be considered for service improvement. I was pleased to note that you enjoyed your stay and service. With warm regards, Shirley Znaty – Management

5 out of 5

homely feel

Pros: Great looking location and homely touch
Cons: Was satisfied with everything
Location: Very close to the beach and centre
Had a delightful 2 week stay here. Room/bed very comfortable. Breakfast plentiful and good choice. Staff polite and helpful particularly front of house staff

Posted by , from London on 19 Sep 2017

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Comment from Hotel Management

16 Nov 2017 by Shirley Znaty

Thank you for taking the time to post this great review. I am happy you enjoyed your time at Gilgal. I will certainly share your positive comments with our staff for encouragement and will be looking forward to welcoming you back to Gilgal in the future. Warm regards, Shirley Znaty- Management

3 out of 5
Die Unterkunft lag sehr zentral. Aufschlag für eine bessere Aussicht kann man sich sparen, da es rund um das Hotel grosse Baustellen hat. Sonst alles da, aber eher ein wenig schmuddelig.

Posted by on 31 Dec 2019

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Comment from Hotel Management

1 Jan 2020 by Shirley Znaty – Management

Thank you for taking the time to review your recent stay with us. We value our guests feedback as it helps us to continually improve our service. I am happy you appreciated our central and convenient location. Unfortunately, the construction in the area is beyond our control and I apologize that the view was not what you had expected. The new skyscrapers in our horizon only partially block views of the sea. Thankfully we still have a very nice view of the sea even though it is not as open as it was before. We will continue to put high priority on training our staff to ensure they maintain high standards of cleanliness that is so important to us. Sincerely, Shirley Znaty – Management

3 out of 5
Das Hotel Gilgal ist meines Erachtens nach guter Durchschnitt. Es ist sehr hochpreisig. Die Lage ist ideal - nur ca. 3 Minuten bis zum Strand. Die Bilder, die eBookers benutzt und die auch auf der Website vom Hotel Gilgal gezeigt werden, sollten erneuert werden. Der Meerblick, den man von einigen Zimmern haben soll, ist mittlerweile sehr eingeschränkt, da gleich zwei Hochhäuser gebaut wurden, zwischen denen man ein kleines Stück vom Meer erkennen kann. Das Frühstücksbüffet ist sehr gut - die Dachterrasse mit Blick auf mehrere Baustellen hingegen nicht. Die Lobby des Hotels ist schön eingerichet und man kann sich dort jederzeit heiße Getränke oder auch kaltes Wasser nehmen. Ebenso stehen Badehandtücher für den Strandbesuch zur Verfügung.

Posted by on 1 Jun 2019

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Comment from Hotel Management

2 Jun 2019 by Shirley Znaty - Management

Thank you very much for your feedback. I am happy you enjoyed our convenient location and great breakfast. Although some of the view is now occupied with the new buildings i am thankful that we can still enjoy a nice view of the sea. The pictures will be re-taken once the building is finished. With warm regards, Shirley Znaty Management

4 out of 5
Wir haben bei der Anmeldung ausdrücklich gewünscht, dass wir drei getrennte Betten haben werden. Als wir eintrafen, fanden wir ein Doppelbett vor, welches nicht mehr geändert werden konnte. Nuriel Oskar war sehr freundlich und hilfsbereit, er hat uns dann zwei Bettdecken beschafft, was uns dann einigermassen befriedigte.

Posted by on 11 May 2019

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Comment from Hotel Management

16 May 2019 by Shirley Znaty - Management

Thank you for taking the time to post your review! We appreciate your feedback as it helps us to keep improving our service. I would like to apologize for the inconvenience caused by the error in your bed arrangement. We put great emphasis on providing quality service, unfortunately human error was the reason for this but certainly not lake of care, as you noted the staff being quick to help and very attentive to your needs. Warm regards, Shirley Znaty – Management

5 out of 5
+ Sehr zentrale lage & nahe am strand, nettes Personal, grosse Zimmer, super Frühstück - kein Balkon

Posted by on 29 Apr 2019

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Comment from Hotel Management

3 May 2019 by Shirley Znaty - Management

Danke dass, sie die Zeit genommen habt uns so eine nette Review zu schicken. Es ist immer wieder eine freude einen glücklichen Gast wieder zu lesen. Wir hoffen sie bald wieder zu sehen. Liebe Grüße Shirley

3 out of 5
Hotelli oli ylibuukattu, meidät siirrettiin toiseen hotelliin, joten en osaa sanoa

Posted by on 24 Feb 2019

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Comment from Hotel Management

6 Mar 2019 by Shirley Znaty - Management

Thank you for taking the time to post your review. We hope you enjoyed your stay in the upgraded hotel we transferred you to.

2 out of 5
Please, do avoid this hotel if you can. I do not recommend Hotel Gilgal. They do not know what is deluxe and they do not make it hapend. Maintance is poor - way under stantards. Ensimmäisessä "deluxe-huoneessa" oli huomattavan paljon pölyä kaikkialla ja ilmastoinnista taisi tulla koko ajan lisää, koska valkoiset lakanat olivat täynnä hiuksia ja mustaa kuonaa. Saimme ensimmäiseksi yöksi uudet puhtaammat lakanat. Kun aamulla näytin valokuvia muista huoneen ongelmakohdista, meille tarjottiin saman 5. kerroksen toista "deluxe-huonetta" ja otimme sen vastaan. Koska kaksi päivää olivat hyvinkin tuulisia ja sateisia, huomasin toisen yön aamuna vettä lattialla ja myöhemmin iltasella vedenvalumat kaapissa - löytäen hyllyistä täysin märät, vettyneet lisäpeitot ja tyynyt. Vesi oli kuitenkin valunut seinää pitkin lattialle asti vettäen jalkalistat - vettä tirsui esiin lattialankkujen alta... soaking wet. Jälleen ratkaisuna ongelmakohtiin oli huoneen vaihtaminen. Tällä kertaa se oli 4. kerroksessa ja kyseessä ei enää ollut huonevaraustamme vastaava deluxe-huone vaan ns. superior-tasoinen huone (vähemmän neliöitä, huonommat patjat). Tuuli vinkuin ikkunoista ja verhot heiluivat, veto tuntui kehossa. Joulukuussa tuntemukset olivat epämieluisia. Siivous- ja keittiöhenkilökunnalla ei taida olla riittävästi aikaa huolelliseen palveluun. Kaikkialla oli epäsiistiä. Jos pienet asiat olisivat olleet kunnossa, niin olisi voinut sietää paremmin 10 vuoden aikana kiinteistöön tulleet puutteet.

Posted by on 10 Dec 2018

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Comment from Hotel Management

20 Dec 2018 by Shirley Znaty-Nieves, Management

Thank you for your feedback. I regret to learn that you were not satisfied with your stay at Gilgal. I personally attended to you after you complained about your room, as you explained to me that you have a dust allergy and therefore are extra sensitive to dust. Because of this I made a special arrangement to give you a second Deluxe room which was meticulously examined and cleaned for you. I regret to learn that your experience was nevertheless not in keeping with our standards. Your comments regarding our customer service are surprising in light of the effort made to make you comfortable, however we value this feedback and will use it for our self-evaluation and improvement process.

5 out of 5

Très bon hôtel

Hôtel propre et très bien situé, à côté de la plage: Buffet petit déjeuner copieux et bon, je recommande cet hôtel

Posted by , from Paris on 27 Aug 2018

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Comment from Hotel Management

20 Sep 2018 by Shirley Znaty- Nieves

I am very happy to hear that you enjoyed your time at Gilgal and appreciate that you took the time to share your experience with us.

3 out of 5

Überbucht

Angekommen, eingecheckt und dann informiert, dass Hotel überbucht sei und wir umquartiert werden. Alternative war ok, trotzdem eine Sauerei, dass das passiert

Posted by , from Schweiz on 4 May 2018

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Comment from Hotel Management

13 May 2018 by Shirley Znaty- Nieves

Wir bedauern diesen unglücklichen Vorfall und möchten uns für Ihre Unannehmlichkeiten entschuldigen. Einige überbuchung ist außerhalb unserer Kontrolle und wir haben große Anstrengungen unternommen, Sie zu verlagern, da Tel Aviv zur Zeit Ihres Aufenthaltes voll war, und es war sehr schwierig, irgendwo verfügbare Zimmer zu finden. Ich bin froh, dass Sie mit dem alternativen Hotel zufrieden waren und hoffen, dass Sie das nächste Mal nach Gilgal kommen und eine bessere Erfahrung genießen können. Herzliche Grüße Shirley Znaty - Management

Property Features

As a guest of Poli Urban By Afi Hotels, you'll find a library, a terrace, and multilingual staff. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. Public spaces have free WiFi. The business-friendly Poli Urban By Afi Hotels also features tour/ticket assistance, coffee/tea in common area, and laundry facilities. This Tel Aviv hotel is smoke free.

  • 50 guestrooms or units
  • 9 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 2008
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • On-site shopping
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Tel Aviv HaShalom Station (3.2 km / 2 mi)

Room Amenities

Poli Urban By Afi Hotels offers 50 accommodations with washers/dryers and a safe. A pillow menu is available. Plasma televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Washer and dryer
  • Separate bedroom
  • Plasma television
  • Cable channels
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 3 and over, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 3 and over; guests must have received complete vaccination at least 3 days prior to check-in.

On Saturday and Jewish holidays, check-in starts 1 hour after the Shabbat/holiday ends.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 3 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 3 and over; guests must have received complete vaccination at least 3 days prior to check-in.

  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 3
  • Minimum age for proof of COVID-19 vaccination requirement: 3
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 3
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Israel value-added tax (17%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (17%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: ILS 250 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gilgal Hotel
  • Gilgal Hotel Tel Aviv
  • Gilgal Tel Aviv
  • Hotel Gilgal
  • Gilgal - Point Of Unity Hotel Tel Aviv
  • Hotel Gilgal Tel Aviv
  • Poli Urban
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