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Hotel Las Puertas de Tepoztlan

3.5 star property

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Photo gallery for Hotel Las Puertas de Tepoztlan

Exterior
Exterior
Master Suite | Minibar, in-room safe, desk, iron/ironing board
Exterior
Fitness facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Pool
  • Laundry

Explore the area

Map
Calle de la Jardinera #14, Barrio La Santisima Trinidad, Tepoztlán, MOR, 62520
  • Tepoztlán Museum Carlos Pellicer Collection
    ‪7 min walk‬
  • Cocinar Mexicano
    ‪7 min walk‬
  • Artisan Market of Tepoztlán
    ‪9 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪93 min drive‬

Room options

View all photos for Master Suite

Master Suite | Minibar, in-room safe, desk, iron/ironing board

Master Suite

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Doble Queen)

Minibar, in-room safe, desk, iron/ironing board

Junior Suite (Doble Queen)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, iron/ironing board

Junior Suite

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Restaurant

Hotel Real del Valle Tepoztlan

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  • Breakfast included
  • Spa
  • Kids pool
4.0 out of 5, Very good, (154)
The price is €102
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Hotel Real del Valle Tepoztlan

About this property

Hotel Las Puertas de Tepoztlan

Beaux Arts hotel with full-service spa and rooftop terrace
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Hotel Las Puertas de Tepoztlan offers 21 accommodations with minibars and a safe. 32-inch plasma televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool, a children's pool and Access to hot tub are on site.
The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hotel Las Puertas de Tepoztlan. During your stay, you're just a quick walk from Tepoztlán Museum Carlos Pellicer Collection. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with facials, aromatherapy or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Tepoztlán Museum Carlos Pellicer Collection and Cocinar Mexicano
  • Airport shuttle service available for a fee
Hotel Las Puertas de Tepoztlan offers its guests a full-service spa, an outdoor pool, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. A children's pool, a rooftop terrace, and spa services are also featured at the business-friendly Hotel Las Puertas de Tepoztlan. Self parking is free.

This 3.5-star Tepoztlán hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 11:00 AM.
Hotel Las Puertas de Tepoztlan has a restaurant on site.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: MXN 250 to 250 for adults and MXN 250 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Spa tub

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 108 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 250 to 250 for adults and MXN 250 to 250 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Las Puertas Tepoztlan
Hotel Las Puertas
Las Puertas Tepoztlan
Las Puertas De Tepoztlan
Hotel Las Puertas de Tepoztlan Hotel
Hotel Las Puertas de Tepoztlan Tepoztlán
Hotel Las Puertas de Tepoztlan Hotel Tepoztlán

Hotel Las Puertas de Tepoztlan Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 147 out of 333 reviews
Rating 8 - Good. 91 out of 333 reviews
Rating 6 - Okay. 53 out of 333 reviews
Rating 4 - Poor. 22 out of 333 reviews
Rating 2 - Terrible. 20 out of 333 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

KATHERINE

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
El hotel está sin mantenimiento, todo en general se ve muy deteriorado. En las habitaciones se oye todo el ruido del edificio, se escucha cualquier ruido que hagan en cualquier habitación del hotel. En la recepción nos atendió un joven que todo el tiempo estaba molesto, no quisieron ayudarnos en nada nunca, pedimos una almohada diferente porque las que estaban en la cama eran muy blandas y me causaban tortícolis y simplemente dijeron que no tenían almohadas extra, que sabian que eran muy blandas pero no que no había nada que hacer.
Stayed 2 nights in Nov 2024

10/10 Excellent

Miguel Angel

Stayed 2 nights in Oct 2024

8/10 Good

Antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and great location. Needs coffee maker, drinking water, walking ramp within facility.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El clóset no estaba funcionando y la pantalla tampoco
Stayed 1 night in Jul 2024

10/10 Excellent

Noemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Main Street. Easy to find.
Stayed 2 nights in Jul 2024

10/10 Excellent

Norma, reseda

Stayed 2 nights in Jul 2024

4/10 Poor

Maria

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Necesitan capacitar más al personal ,cuando llegue al le dije que me había dado cuenta que en su hotel era VIP lo que el joven me contestó fue : Que yo buscara el beneficio en Expedía que ellos no tenían que ver nada ,le dije que era mi segunda vez en su hotel , igual no le importo. Al día siguiente al entregar la llave NO me dejaban salir , le pregunté por qué ? Y ella me dijo que hasta que revisaran la habitación, por si acaso hacía faltaba algo , Y por si las toallas estaban sucias o las sábanas , le dije soy viajera frecuente y nunca me habia pasado por algo tan desagradable y humillante.
Stayed 1 night in Jul 2024

10/10 Excellent

Baltazar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not know there was such a nice hotel in Tepoztlan near all the stores and the entrance to the archeological site. I got a good night's sleep and was relaxed and well-rested. I will definitely be returning here in the foreseeable future.
Stayed 1 night in Jul 2024

6/10 Okay

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
El staff es muy amable
Stayed 1 night in Jun 2024

6/10 Okay

Alvaro

Disliked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Apr 2024

10/10 Excellent

FRANCISCO GERARDO, GUADALAJARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the hotel is near the main square of the town, a block far from the Main Street, that leads you to the best attractions of the town. Is the way to climb the mountain “Tepozteco” and also lots of stores and restaurants. The personal in the hotel are very friendly. They provide only breakfast, which is better than other restaurants and with an amazing view to the mountains. The terrace is quite a good place to have some photos and relax. The hotel have a very good parking lot. But I must say that Tepoztlán is a very difficult town to drive, it have narrow streets and often you get stuck between them. The shower have nice pressure and bathroom with a balcony. I find the hotel a very good discovery.
Stayed 2 nights in Jan 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recomendado
Muy acogedor el lugar, limpio, tranquilo y el personal excepcional, pero lo mejor céntrico todo nos quedó cercas caminando.
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved breakfast on the rooftop terrace with lush surroundings and views of the cliffs around town.
Stayed 1 night in Nov 2023

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Prompt service upon arrival, courteous, room clean, and good illumination, staff attentive to request, all information clear and bill disclosed
Stayed 1 night in Sep 2023

10/10 Excellent

israel

Stayed 1 night in Jul 2023

2/10 Terrible

ERICK

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel i haver ever been
Stayed 1 night in Jul 2023

8/10 Good

Steven

Stayed 7 nights in Apr 2023

6/10 Okay

Ramiro

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Food too pricey
Stayed 1 night in Mar 2023

4/10 Poor

Eduardo

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No habia agua caliente, y el teléfono no servia (desconectado) por lo que nunca pude llamar a recepción.
Stayed 1 night in Feb 2023

4/10 Poor

Jay, Park Ridge

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The pool area is amazing. Property has great potential. Room was in disrepair and dirty. We paid for two nights and slept elsewhere and checked out early!

8/10 Good

maria lourdes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay, it is less than 5 minutes walking distance from downtown. The room was clean and very spacious, it has a mini fridge to place leftovers and drinks. To the residents, this hotel is one of the best hotels in the area. Only a few downfalls, there is no phone inside the room. communication is via personal cell phone and WhatsApp with the lobby receptionist. Ivette at the front lobby was super helpful and friendly. There is no bar inside the hotel. No coffee in the rooms and their restaurant is open after 830 am. These were minimal things, but I will stay again at this hotel.

6/10 Okay

michael

Travelled with family, Travelled with partner
Liked: Cleanliness
Appears to be clean, no thrills place. Reception did not speak English but tried to be helpful. Had to ask for towels-didn’t have enough for two Hotel did not seem to be full, but we weren’t allowed to check in before 3pm. The door lock was difficult to operate-had to ask for assistance.
Stayed 1 night in Dec 2022

4/10 Poor

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service

10/10 Excellent

Azad

Stayed 1 night in Nov 2022

10/10 Excellent

Lilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property. The service was incredible
Stayed 2 nights in Nov 2022