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El Lago Waters Motel

3.0 star property

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Photo gallery for El Lago Waters Motel

Lake View Room | View from property
Lobby sitting area
Pool View Room | Terrace/patio
Reception
Individually furnished, desk, iron/ironing board, WiFi

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
41 The Entrance Road, The Entrance, NSW, 2261
  • Pelican Plaza
    ‪4 min walk‬
  • Blue Bay Beach
    ‪3 min drive‬
  • Magenta Shores Beach
    ‪34 min drive‬

Room options

View all photos for Sundeck Room

Individually furnished, desk, iron/ironing board, WiFi

Sundeck Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pool View Room

Individually furnished, desk, iron/ironing board, WiFi

Pool View Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room | Living area | 58-cm TV with digital channels

Executive Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Lake View Room

Individually furnished, desk, iron/ironing board, WiFi

Lake View Room

  • 30 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Individually furnished, desk, iron/ironing board, WiFi

Family Room

  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room with Pool View

Pool | Outdoor pool

Standard Room with Pool View

  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed

Standard Room

  • Sleeps 2
  • 1 Double Bed

Sundeck Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Pool | Outdoor pool

Executive Room

  • Sleeps 4
  • 1 Single Sofa Bed and 1 Double Bed

Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Executive Suite Double Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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View from property

Nesuto The Entrance Apartments

  • Kitchen
  • Washer
  • Dryer
  • Parking included
3.9 out of 5, Good, (1421)
The price is €88
for 1 room
includes taxes & fees
10 May - 11 May
Nesuto The Entrance Apartments

About this property

El Lago Waters Motel

Beach motel with outdoor pool, near Pelican Plaza
Guests at this beach motel will appreciate convenient on-site amenities such as a children's pool and barbecue grills. Housekeeping is available on request.
El Lago Waters Motel offers 39 air-conditioned accommodations with a hairdryer and an iron/ironing board. This individually furnished accommodation has separate sitting areas and includes desks. Digital televisions are provided. This The Entrance motel provides complimentary wired Internet access. Fridges and coffee/tea makers are provided. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
An outdoor pool and a children's pool are on site.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at El Lago Waters Motel. During your stay, you'll be connected to a shopping centre and just a quick walk from Pelican Plaza. Enjoy features like free wired Internet, plus an outdoor pool and a rooftop terrace.
  • Free wired Internet
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space and laundry facilities
  • Just a 4-minute walk from Pelican Plaza and a 3-minute drive from Blue Bay Beach
El Lago Waters Motel offers its guests an outdoor pool and a children's pool. Wired Internet is free in public spaces. A rooftop terrace, barbecue grills, and a vending machine are also featured at the family-friendly El Lago Waters Motel.

Smoking is allowed in designated areas at this 3-star The Entrance motel.

Languages

Chinese (Mandarin), English, Finnish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Wheelchair-accessible parking available

Things to do

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the bay
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 58-cm TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in fee: AUD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: 10 per cent of room rate
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 25.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: AUD 20 (subject to availability)
  • Late check-out fee: 10 per cent of room rate (subject to availability)
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property may place an authorization for 1 night's rate for any bookings where payment for the stay will be made on site instead of at the time of booking using the credit card submitted during the reservation process.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at El Lago Waters Motel.

Property is also known as

El Lago Resort
El Lago Waters
El Lago Waters Resort
El Lago Waters Resort The Entrance
El Lago Waters The Entrance
El Waters
Lago Waters Resort
El Lago Waters Hotel The Entrance
El Lago Waters Motel The Entrance
El Lago Waters Motel
El Lago Waters Motel Motel
El Lago Waters Motel The Entrance
El Lago Waters Motel Motel The Entrance

El Lago Waters Motel Reviews

Reviews

6.0
Rating 10 - Excellent. 129 out of 854 reviews
Rating 8 - Good. 204 out of 854 reviews
Rating 6 - Okay. 193 out of 854 reviews
Rating 4 - Poor. 162 out of 854 reviews
Rating 2 - Terrible. 166 out of 854 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, requires a lot of maintenance work, it totally not worth the money we paid. the property management need serious take action about the quality of the staff & the property Maintenance and renovation, otherwise they will out off the business in not time.
Stayed 1 night in Jan 2025

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty pool facilities were covered in litter, no chairs available at pool area, tv didn’t work. Aircon hardly worked, no towels provided. No screen on window.
Stayed 2 nights in Dec 2024

4/10 Poor

Ramesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Apparently this property has a two star rating. That’s two stars too many in my opinion! The property does not even remotely resemble the photos on Wotif. And it wasn’t actually that cheap! The rooms and entire building were poorly presented, beds were uncomfortable although the sheets were clean. The hot tap was stuck on, so it dripped all night and meant that showers were either scalding hot, or just not an option. We laughed it off but NEVER AGAIN!!
Stayed 1 night in Dec 2024

4/10 Poor

Bree

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down and dirty. Staff couldn’t even bother to clean the mirror that had someone’s medical appointment reminder written on it.
Stayed 1 night in Dec 2024

2/10 Terrible

Lani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was dirty, the grounds were covered in rubbish, it had mould on the ceiling in the bathroom. There was exposed cables hanging behind the bed. The railings of the stairs do not meet code! I feel it's unsafe and inhabitable and needs to be deep cleaned, re painted or maybe just demolish It. $300 for the 1 night and it was absolutely disgraceful.
Stayed 1 night in Dec 2024

10/10 Excellent

Souvanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Dianne

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dont even think about staying here and dont let the name fool you. Its filthy, old, and uncomfortable. No hot water tap in the shower, no air conditioning remote, rusty fridge and the stair rails are so loose and dangerous. Room smells of stale smoke and buckets of urine in the car park. If I could give it no stars I would. Staff were great.
Stayed 1 night in Nov 2024

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed Feedback

Air conditioner did not work, cooling function was definitely not working. Air con set on 17 felt like 25 deg. With a pregnant wife and a hot day, this was uncomfortable. After raising this with reception and maintenance - they assured me I was wrong and that the Air con was working fine. Ridiculous. Not handled well by management. Rooms are very old and ours wasn't cleaned sufficiently. Pool was clean and worth swimming in. Great location.
Stayed 1 night in Nov 2024

8/10 Good

David

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
This is an older motel in need of some upgrade. For a 1 night stay I found this to be quite adequate. Staff was friendly and room was acceptable.
Stayed 1 night in Nov 2024

10/10 Excellent

Richmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Jasper

Liked: Cleanliness, staff & service
needs some love staff friendly place clean maybe needs a makeover
Stayed 1 night in Nov 2024

4/10 Poor

Fiona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is very run down and there was mould in the bathroom.
Stayed 1 night in Nov 2024

2/10 Terrible

Alana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The upmost disgusting houso place you will ever stay at avoid at all costs!!! The place is used as a halfway house for homeless people. Witnessed people smoking ice on there balcony. Cockroaches everywhere! No staff insight when needed! The staff had a broken nose and told he couldn’t refund! Have since found out that he could of!! The staff is rude! Looks nothing like the photos very rundown and dirty place! No elevator so have to lugg bags up 3 flights of stairs! Just avoid you would feel safer sleeping under the bridge then at this place!! Read all the reviews of this place i with we had!
Stayed 2 nights in Nov 2024

6/10 Okay

Nola

Business traveller
Disliked: Cleanliness, staff & service, amenities
The property requires a lot of maintenance work, up grades on rooms and facilities. Location to the venue was great. Price was good. Items for rooms no hairdryer, shower flooded floor in bathroom. Taps require maintenance for bathroom sink and shower.
Stayed 1 night in Oct 2024

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Affordable. Staff friendly and there for you needs. Property would get 10/10 if renovated but then I guess they would put the price up.
Stayed 1 night in Oct 2024

6/10 Okay

Leanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not maintained it is very run down
Stayed 2 nights in Oct 2024

4/10 Poor

Peter

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Sheets, pillow slips and towels were clean at least. My wife swapped pillows during the night because her ONE pillow was uncomfortable. It’s very run down, with weeds growing between pavers on the mezzanine area and poolside. The pool, while the water looked clean had lots of debris on the bottom, including a spoon the was still there the day we checked out. It is conveniently located near the waterfront entertainment area. But could be a bit foreboding for a woman, alone at night. There had been a stabbing in The El Lago Caravan Park which is three doors down and owned by the same company.
Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced for the rundown facility. Poor workmanship for an attempt to refresh the rooms, needs new bathroom, painting, furniture old and battered doors have forced entry damage walls damaged, towel stuffed in bathroom ceiling vent to block the hole! In our friends room. Photo of pool area does not represent the facility condition. Needs a complete revamp. Could not get out of there quick enough.
Stayed 1 night in Oct 2024

4/10 Poor

Hilda

Travelled with partner
Disliked: Cleanliness
The property is very run down, only good thing about this place is the location
Stayed 1 night in Oct 2024

2/10 Terrible

Kallan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all like the pictures. Extremely run down bordering on unsafe. The room was filthy. We were surrounded by drug addicts who kept us up all night and to make things worse the door didnt lock properly. Would NOT have stayed here if there was any other accommodation available at the time.
Stayed 1 night in Oct 2024

2/10 Terrible

Matthew

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival there was no staff a phone number at reception said to call, nobody answered and after 2 hours they called back, the room was dirty , the area was unsafe, the bathroom was filthy
Stayed 1 night in Oct 2024

2/10 Terrible

Adrian

Stayed 2 nights in Sep 2024

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap old motel

Stayed 7 nights in Sep 2024

4/10 Poor

Cheryl

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately, the pictures of the property displayed online are not indicative of the true state of the property. It is very run-down and the area surrounding the motel is poorly maintained. Whilst the rooms are dated, they were clean. Our bed was very low to the floor and as 70 this was difficult accessing. The shower is also over the bath. Our biggest grief with our stay was a problem with no water being availble for 3hrs during our overnight stay. Whilst the water was fixed by 10.30pm, there was no hot water until 11.30pm. Overall, the property is old and in need of many repairs, so don't rely on the pictures advertised, I would encourage people to read the reviews, which I did not. Very disappointing
Stayed 1 night in Oct 2024