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Hotel Palacio Azteca

3.5 star property
VIP Access

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Photo gallery for Hotel Palacio Azteca

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Point of interest
Point of interest
Lobby
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Spa
  • Pool
  • Laundry
  • Breakfast included

Explore the area

Map
Blvd Cuauhtemoc Sur N.213, Col davila, Tijuana, BC, 22400
  • Plaza Rio Commercial Center
    ‪14 min walk‬
  • Centro Cultural Tijuana
    ‪18 min walk‬
  • Estadio Caliente
    ‪4 min drive‬
  • Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Palacio Azteca

Family-friendly hotel with free breakfast and free valet parking
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. Free full breakfast is provided, as well as free WiFi in public areas, free valet parking and a free airport shuttle. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Hotel Palacio Azteca offers 201 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages and sports massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Palacio Azteca. During your stay, you're just a quick walk from Plaza Financiera Rio. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • 14 minutes by foot from Plaza Rio Commercial Center and a 1-minute drive from Paseo Chapultepec
  • Free airport shuttle service
Hotel Palacio Azteca offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square metres) and includes a conference centre. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly Hotel Palacio Azteca. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 3.5-star Tijuana hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to noon.
Ixchel Restaurant – On-site buffet restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ixchel Restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (5,000 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Hot stone massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Palacio Azteca offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The name on the reservation must match the name on the guest's photo identification provided at check-in.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Azteca Hotel
Hotel Azteca
Hotel Palacio Azteca
Hotel Palacio Azteca Tijuana
Palacio Azteca
Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel
Hotel Palacio Azteca Tijuana
Hotel Palacio Azteca Hotel Tijuana

Hotel Palacio Azteca Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 483 out of 1002 reviews
Rating 8 - Good. 228 out of 1002 reviews
Rating 6 - Okay. 116 out of 1002 reviews
Rating 4 - Poor. 73 out of 1002 reviews
Rating 2 - Terrible. 102 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Alejandro, North Las Vegas

Travelled with group
Liked: Staff & service, amenities
Cuartos muy ruidosos se escuchan el los aires acondicionados cuando prenden y eso que estuve en el piso 7
Stayed 1 night in Nov 2024

8/10 Good

Liliana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable rooms. The rooms are spacious and provide all the necessary facilities.
Stayed 1 night in Nov 2024

2/10 Terrible

Juana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk service not friendly at all they said free buffet and they try to charge you they don’t explain what kind of breakfast the service in the restaurant not so good
Stayed 1 night in Nov 2024

6/10 Okay

juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They only offer valet parking. No self parking.
Stayed 1 night in Nov 2024

8/10 Good

Patricia, oceanside

Travelled with partner
Liked: Cleanliness, staff & service
I never received any VIP even that my reservation mention that I can get upgrades when I arrive.
Stayed 1 night in Nov 2024

6/10 Okay

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Stayed 1 night in Nov 2024

8/10 Good

Ramón

Travelled with family
Liked: Amenities
The bedroom ,ac if need some up
Stayed 2 nights in Nov 2024

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very. Nice staff. Great food. Good shape. Well maintained.
Stayed 3 nights in Nov 2024

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jacqueline Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Charlee

Disliked: Cleanliness
Stayed 5 nights in Oct 2024

10/10 Excellent

sarkis

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

cesar

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. They allowed my family to come visit and hang out at the pool site without charging. We had a great time!
Stayed 2 nights in Oct 2024

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel super clean good service
Stayed 1 night in Oct 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, the restaurant food is top quality with tables next to the pool. Overall was an excellent experience
Stayed 3 nights in Oct 2024

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough inside parcking.
Stayed 2 nights in Oct 2024

10/10 Excellent

Luz e

Stayed 1 night in Sep 2024

10/10 Excellent

Jimmy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Omar the manager was just excellent- everyone at the hotel was. Beto the valet was super kind in taking care of my car.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice very clean safe and the stuff it was very nice
Stayed 1 night in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great bar!
Stayed 1 night in Sep 2024