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The Grosvenor

3.0 star property

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Photo gallery for The Grosvenor

Front of property – evening/night
Casino
Bar (on property)
Executive Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets
Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Parking included
  • Laundry

Explore the area

Map
26 Cains Terrace, Timaru
  • South Canterbury Museum
    ‪6 min walk‬
  • Caroline Bay Beach
    ‪12 min walk‬
  • Timaru Public Hospital
    ‪18 min walk‬
  • Timaru (TIU-Richard Pearse)
    ‪16 min drive‬

Room options

View all photos for Standard Room, Non Smoking (Single Room with 1 Single Bed)

Standard Room, Non Smoking (Single Room with 1 Single Bed) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, Non Smoking (Single Room with 1 Single Bed)

  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Room, Non Smoking

Executive Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room, Non Smoking

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Non Smoking

Superior Room, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room, Non Smoking

  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Suite

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Suite

  • Sleeps 2
  • 1 King Bed

Standard King Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

The Grosvenor

Eco-certified hotel with casino and restaurant
Along with a casino, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
The Grosvenor offers 49 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Timaru hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Grosvenor. During your stay, you're just a quick walk from Te Ana Maori Rock Art Centre. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and conference space
  • Just a 3-minute drive from Caroline Bay Beach and 8 minutes from DB Brewery
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

Public spaces have free WiFi. Event space at this hotel measures 1787 square feet (166 square metres) and includes conference space. The eco-certified The Grosvenor also features a casino, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This 3-star Timaru hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:30 AM to 9:30 AM.
TGB – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; NZD 13 to 24 for adults and NZD 13 to 24 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • TGB

Things to do

  • 18 slot machines
  • Billiards/pool table
  • Casino (2,422 square feet of space)
  • Gaming table

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,787 square feet of conference space
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed for Christmas Day and New Year's Day:
  • Bar/lounge
  • Business centre
  • Casino
  • Dining venue
  • Front desk
  • Laundry facilities
  • Meeting facilities

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 13.00 to 24.00 for adults and NZD 13.00 to 24.00 for children
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Grosvenor Hotel Timaru
Grosvenor Timaru
The Grosvenor Hotel
The Grosvenor Timaru
The Grosvenor Hotel Timaru

The Grosvenor Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 218 out of 779 reviews
Rating 8 - Good. 332 out of 779 reviews
Rating 6 - Okay. 151 out of 779 reviews
Rating 4 - Poor. 57 out of 779 reviews
Rating 2 - Terrible. 21 out of 779 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Frances

Stayed 1 night in Nov 2024

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Can’t believe someone recommended this to me
Arrived just before midnight, late checkin system was as good. Room hadn’t been serviced. Eventually got an onsite guy who spent 15min looking for a clean room. Finally found a single bed rooom. Hotel is very “tired”
Stayed 1 night in Dec 2024

8/10 Good

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grosvenor Hotel Timaru Review
Nice spacious room, comfortable but feeling a bit dated, very close to the custom steakhouse to stroll down for the best steak in town so I’ll definitely be back.
Stayed 1 night in Dec 2024

10/10 Excellent

sheik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the nice old antique lift that works perfect 👌
Stayed 1 night in Dec 2024

4/10 Poor

Martin

Travelled with partner
Disliked: Property conditions & facilities
Walls are very thin. On the Fri night we were woken by other guests coming home drunk and then could hear them snoring through the walls which kept my partner awake for hours
Stayed 1 night in Nov 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel
This hotel is very centrally located, which is handy if you come by coach. It is an older hotel that has been modernised.
Stayed 1 night in Nov 2024

6/10 Okay

Anthony

Travelled with group
Liked: Cleanliness, staff & service
.
Stayed 1 night in Nov 2024

2/10 Terrible

B

Business traveller
Liked: Staff & service, room comfort
Can't get an invoice for hotels.com
The hotel was great, but booked through hotel.com and being able to access them to get an invoice is near impossible
Stayed 1 night in Nov 2024

8/10 Good

Barbara-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old being do e up hotel
Stayed 1 night in Nov 2024

8/10 Good

Judi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grosvenor has a restaurant / pub onsite that serves Awesome dinners. I had the Roast Beef for dinner and battered banana with ice cream for dessert and they were both delicious! Also close to town which is handy.
Stayed 1 night in Nov 2024

8/10 Good

Lucinda

Business traveller
Liked: Staff & service, amenities
My room was lovely, comfortable and clean however I did hear a lot of noise from my neighbors.
Stayed 2 nights in Nov 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff very helpful and were pleased with our clean room. Very comfy beds
Stayed 1 night in Nov 2024

4/10 Poor

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My friend and I booked 2 twin rooms. Pros: the room and bathroom were clean, the shower pressure was like a waterfall (so great), the staff was super friendly and helpful. There was a kettle and tea/coffee provisions (but no stir sticks or spoons to stir). My room smelled like cigarette smoke, and front desk staff moved me immediately with no hassle. Cons: the rooms were not at all as advertised. While I felt safe and the room was clean, it didn't provide a comfortable atmosphere. They felt like a half-way house for people leaving prison 😂 They were pretty dark with only one small window. The carpet was shag, a bit threadbare, and didn't seem clean (but I'm pretty sure they were, it's just the type of carpet). The decor was...weird. One single bed pushed against the wall of felted wallpaper. There wasn't enough room for a bedside table so the phone was on the floor. While technically there was a tv, there were only 4 stations (why even bother, then?). The walls were really thin - I could hear my neighbour, quite clearly, sneeze in the night and their alarm go off. The shower had a cheap plastic shower curtain that kept blowing onto me no matter how I positioned my body or the showerhead, so I just showered with the curtain open and the showerhead pointed towards the inner wall. I would not stay here again. I wish I could share photos so you could see the actual rooms we were given.
Stayed 1 night in Nov 2024

10/10 Excellent

Dave

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities
She’s an old girl but comfortable rooms, nice staff and affordable rooms
Stayed 4 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated old hotel.
Stayed 1 night in Nov 2024

8/10 Good

Wade

Liked: Staff & service
Staff were friendly, The room I stayed in wasn't the greatest, Mold on the walls and very very basic. Also next to the train station was very loud engine noises super early in the morning.
Stayed 2 nights in Oct 2024

8/10 Good

Stephen

Stayed 1 night in Oct 2024

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, we were only in for one night, but enjoyed the use of the warm, clean room with all ammenities covered. Will definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly, helpful and happy to chat about the history of the old building. The pricing was very reasonable at $255 for two nights. The room was very spacious. I would certainly stay there again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Madeleine

Stayed 3 nights in Sep 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely refurbished rooms
Stayed 1 night in Oct 2024

8/10 Good

Alexander, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was pleasant.
Stayed 1 night in Oct 2024

6/10 Okay

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities
The property is old but was obviously upgraded a few years back. Friendly service, great location. The seal around the bath needs some urgent attention. While I could hear street noise, the room was warm and I had a good night sleep.
Stayed 1 night in Oct 2024