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City Hotel N.U.T.S.

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for City Hotel N.U.T.S.

Front of property – evening/night
Comfort Room, Multiple Beds, Non Smoking | In-room safe, individually decorated, individually furnished, desk
Combined shower/bathtub, jetted bath, designer toiletries, hair dryer
Interior
Comfort Room, Multiple Beds, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Room service
  • Parking available
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
1 16 5 Shinjuku, Shinjuku-ku, Tokyo, Tokyo-to, 160-0022
  • Isetan Department Store Shinjuku
    8 min walk
  • TSUBASA COFFEE
    1 min walk
  • Shinjuku-gyoemmae Station
    3 min walk
  • Tokyo (HND-Haneda)
    40 min drive

Room options

View all photos for Double Room

Double Room | In-room safe, individually decorated, individually furnished, desk

Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room | In-room safe, individually decorated, individually furnished, desk

Triple Room

  • 28 sq m
  • Sleeps 7
  • 2 Single Beds and 1 Double Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | In-room safe, individually decorated, individually furnished, desk

Single Room, 1 Double Bed

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Modern Japanese Tatami Room (4 People)

In-room safe, individually decorated, individually furnished, desk

Modern Japanese Tatami Room (4 People)

  • 28 sq m
  • Sleeps 6
  • 2 Single Futons and 1 Double Bed

View all photos for Twin Room

In-room safe, individually decorated, individually furnished, desk

Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Double Room (with Extra Bed)

Double Room (with Extra Bed) | In-room safe, individually decorated, individually furnished, desk

Double Room (with Extra Bed)

  • 20 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Single Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

Comfort Room, Multiple Beds, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Comfort Room, Multiple Beds, Non Smoking

  • 36 sq m
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Trundle Bed

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About this property

City Hotel N.U.T.S.

Art Deco Tokyo hotel in Shinjuku with a 24-hour front desk
Along with self parking, this smoke-free hotel has a business centre and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a 24-hour front desk and a front desk safe.
City Hotel N.U.T.S. offers 33 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Televisions come with digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at City Hotel N.U.T.S.. During your stay, you're just a quick walk from Isetan Department Store Shinjuku. Free WiFi in public areas, a business centre and breakfast (surcharge) are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi and wired Internet in some public areas
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and laundry facilities
  • On-site recreation includes bicycles to rent
  • 10 minutes by foot from Shinjuku Gyoen National Garden and a 5-minute drive from Waseda University
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Public spaces have free WiFi and wired Internet. There's an onsite business centre. City Hotel N.U.T.S. also features a vending machine, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Tokyo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (JPY 3,000 per day; includes in/out privileges)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,100 per person

Things to do

  • Bicycle rentals

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Portable bathtub seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch TV with digital channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from 6 January 2025 to 21 February 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: JPY 6000 per pet, per night
  • Only dogs are allowed
  • Maximum 3 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 3000.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 1100 per person
  • Uncovered self-parking fee: JPY 3000 per day (in/out privileges)
  • Pet fee: JPY 6000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 3000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

City Hotel N.U.T.S.
City Hotel N.U.T.S. Tokyo
City N.U.T.S.
City N.U.T.S. Tokyo
Hotel N.U.T.S.
N.U.T.S. Hotel
City Hotel N.U.T.S. Hotel
City Hotel N.U.T.S. Tokyo
City Hotel N.U.T.S. Hotel Tokyo

City Hotel N.U.T.S. Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 184 out of 576 reviews" "
Rating 8 - Good. 222 out of 576 reviews" "
Rating 6 - Okay. 88 out of 576 reviews" "
Rating 4 - Poor. 54 out of 576 reviews" "
Rating 2 - Terrible. 28 out of 576 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel to stay at. Would recommend
Stayed 5 nights in Sep 2024

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to trains. Easy to walk. Clean. Bright exit light in room. Hard to sleep.
Stayed 2 nights in Sep 2024

4/10 Poor

Shanyce

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
This property was amazing at first glance. The rooms and bathrooms are super spacious, there’s a coin laundry directly across the hotel, and there’s a station a 3 minute walk away from the hotel that is 1 stop away from the main lines and another station an 8 minute walk away if you wanna skip the transfers. However, when I first walked in my room after a long day, the room was disgusting. There were weird stains on the blinds, the desk had scratched and chipped paint on every edge and corner, and the “couch” was a twin size mattress against the wall with no back cushion. I traveled with a friend and while she was showering, I sat on the “couch” and looked around, I saw a corner of the “couch” cover which was a flat sheet tucked in lifting up and could faintly see a brownish red stain that resembled old blood - and i’m gonna be honest what looked like straight up boogers. When I spoke to the desk, they were nice enough to change us to a different room the following morning when someone had checked out. The new room did definitely feel a lot cleaner and newer, but that night we discovered another dried blood stain on the comforter. The comforter cover is also not secured by any zippers, it’s simply folded over so when we turned it over, we could also see the actual comforter itself was extremely dirty with more large blood stains. I am confident all the brown-red stains were blood as someone who works in a hospital as it definitely was not cola, wine, or any other drink stain.
Stayed 8 nights in Sep 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Dudi

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, 15-20 walking distance to train station, shopping, restaurants. Highly recommend.
Stayed 5 nights in Jul 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back again
Stayed 5 nights in Jul 2024

6/10 Okay

Carey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed here for 3 nights after reading lots of mixture of good and horrific reviews. Things to keep in mind: 1. We booked a room that would fit our family of 4. The room was big as it had a small kitchenette, 3 beds and overall quite spacious. 2. We were placed in the “annex” building which is one city block away from the actual hotel. There are steps that made carrying our multiple luggage’s harder. 3. Location was decent as there are lots of dining options around the hotel. All the convenient stores (lawsons, family mart, and 7-11) are very close by. There is an Aeon grocery store close by as well. 4. Pricing for the room was quite expensive and I think there are better Hotel options. 5. Cleanliness was on the low side. There were stains in sheets, curtains and just gave a general uncomfortable feeling. 6. Checkout is 10am! Overall, would not stay here again.. even if the price was lower.
Stayed 3 nights in Jul 2024

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Cheh Chai, Petaling Jaya

Stayed 8 nights in Jul 2024

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Reception held us to ransom on extra charges before checking us in saying our childrent to them are infants and since our children are 14 and 17 they are not infants and will incur additional room charges to stay. Instead of allowing us in to the room late in the afternoon they said "soer it out with Expedia or Wotif, we won't let you in unless you pay extra". Absolutely disgusting behaviour and a shock to be treated this way in Japan. Also the bed sheets had stains on them, which I am guessing were clean but stained from either travellers dioreah from others before us.
Stayed 5 nights in Jul 2024

8/10 Good

Gigi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is compact, but it has everything our family needs. It has 3 single beds and one full size bed. The subway station of M line is just around the block and you can even walk to major JR station of Shinjuku. I slept soundly every night.
Stayed 5 nights in Jun 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location!
Stayed 9 nights in Jun 2024

8/10 Good

Renea

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

kenny

Travelled with family
Stayed 1 night in Jun 2024

2/10 Terrible

Srinivasa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Kinh, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in May 2024

6/10 Okay

Bridie

Liked: Cleanliness, staff & service
Property was great in every aspect except that there was a terrible sourage smell that would come up the toilet and drift through our room.
Stayed 3 nights in May 2024

10/10 Excellent

Cameron

Stayed 3 nights in May 2024

10/10 Excellent

Alexis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this place last minute and we are had we did. The space of the room and bathroom were great and the location was perfect. Accesible to everything by train and walking distance to Shinjuku. I would definitely recommend this place.
Stayed 6 nights in May 2024

10/10 Excellent

Jimmy

Stayed 3 nights in May 2024

10/10 Excellent

sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Staff was friendly and accommodating!
Stayed 4 nights in May 2024

2/10 Terrible

James

Stayed 3 nights in Apr 2024