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HOTEL MYSTAYS Nishi Shinjuku

3.0 star property

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Photo gallery for HOTEL MYSTAYS Nishi Shinjuku

In-room safe, iron/ironing board, free WiFi, bed sheets
View from room
In-room safe, iron/ironing board, free WiFi, bed sheets
Lobby
In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
7-14-14 Nishishinjuku, Tokyo, Tokyo, 160-0023
  • Tokyo Metropolitan Government Building
    ‪10 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Tokyo Dome
    ‪7 min drive‬
  • Tokyo (HND-Haneda)
    ‪50 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non Smoking (No Cleaning, For 2 Adults)

  • 18 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Semi-double Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Standard Semi-double Room, Non Smoking (No Cleaning, For 2 Adults)

  • 14 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Panorama Triple Room with terrace, Non Smoking (No Cleaning, For 3 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Triple Room with terrace, Non Smoking (No Cleaning, For 3 Adults)

  • 37 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds and 1 Large Single Murphy Bed

View all photos for Panorama Twin Room with terrace, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Twin Room with terrace, Non Smoking (No Cleaning, For 2 Adults)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Twin Room, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking (For 2 Adults)

  • 20 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior View Twin Room, Non Smoking (For 2 Adults)

Property amenity

Superior View Twin Room, Non Smoking (For 2 Adults)

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Double Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Standard Double Room, Non Smoking (No Cleaning, For 2 Adults)

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Semi-double Room, Non Smoking (For 2 Adults)

Property amenity

Standard Semi-double Room, Non Smoking (For 2 Adults)

  • 14 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Twin Room, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking (No Cleaning, For 2 Adults)

  • 20 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Panoramic Triple Room with terrace, Non Smoking (For 3 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panoramic Triple Room with terrace, Non Smoking (For 3 Adults)

  • 37 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds and 1 Large Single Murphy Bed

View all photos for Standard Twin Room, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non Smoking (For 2 Adults)

  • 18 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior View Twin Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Superior View Twin Room, Non Smoking (No Cleaning, For 2 Adults)

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Single Room, Non Smoking (For 1 Adult)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non Smoking (For 1 Adult)

  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Double Room, Non Smoking (For 2 Adults)

Property amenity

Standard Double Room, Non Smoking (For 2 Adults)

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Panoramic Twin Room with terrace, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panoramic Twin Room with terrace, Non Smoking (For 2 Adults)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Single Room, Non Smoking (No Cleaning, For 1 Adult)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non Smoking (No Cleaning, For 1 Adult)

  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin【Non-Smoking】

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin【Non-Smoking】

  • Sleeps 2
  • 2 Single Beds

View all photos for Panorama Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Twin【Non-Smoking】

  • Sleeps 2
  • 2 Double Beds

View all photos for Panorama Triple【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Triple【Non-Smoking】

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double【Non-Smoking】

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single【Non-Smoking】

  • Sleeps 1
  • 1 Single Bed

View all photos for Superior View Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior View Twin【Non-Smoking】

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Semi Double【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Semi Double【Non-Smoking】

  • Sleeps 2
  • 1 Double Bed

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About this property

HOTEL MYSTAYS Nishi Shinjuku

Hotel with a 24-hour front desk, near Shinjuku Gyoen National Garden
Along with a restaurant, this hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include a vending machine.
HOTEL MYSTAYS Nishi Shinjuku offers 105 air-conditioned accommodations with a safe and complimentary slippers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Our customers tell us they can't get enough of HOTEL MYSTAYS Nishi Shinjuku's great location. During your stay, you're just a quick walk from Tokyo Metropolitan Government Building. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include laundry facilities, a lift and a vending machine
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Shinjuku Gyoen National Garden and 7 minutes from Tokyo Dome
There's a restaurant on site. WiFi is free in public spaces. HOTEL MYSTAYS Nishi Shinjuku also features a vending machine, laundry facilities, and a lift.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
新宿美食倶楽部「天の川」 – This restaurant serves breakfast, lunch and dinner.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 1,800 for children
  • A restaurant

Restaurants on site

  • 新宿美食倶楽部「天の川」

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch TV with digital channels
  • Streaming services

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Due to maintenance, this property's phone line will not be available on February 26, 2025, from 10 AM-5 PM.

Renovations and closures

The property will be renovating from 3 March 2025 to 24 March 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 1800 for adults and from JPY 1800 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Mystays Nishi Shinjuku Tokyo
HOTEL MYSTAYS Nishi Shinjuku Hotel
HOTEL MYSTAYS Nishi Shinjuku Tokyo
HOTEL MYSTAYS Nishi Shinjuku Hotel Tokyo

HOTEL MYSTAYS Nishi Shinjuku Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 344 reviews
Rating 8 - Good. 129 out of 344 reviews
Rating 6 - Okay. 38 out of 344 reviews
Rating 4 - Poor. 10 out of 344 reviews
Rating 2 - Terrible. 8 out of 344 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Sep 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay with amazing service!
The location is very convenient to Shinjuku. The rooms are small but clean and up to date. The service is excellent! We speak no Japanese but wanted to send our luggage forward to our next destination. They organized that service for us, calling the next hotel to confirm our reservation. When they found a Suica card on the floor in the lobby right after we went upstairs, they followed us upstairs to check if we dropped it. When we needed a fan, they brought one right away. When my daughter locked us out of the room, they got us a replacement key easily. The rooms are tiny, with almost no distance between beds. We got 2 rooms for the 4 of us, which was the right decision because we are big and tall. The rooms were spotless. The bathrooms were sparkling. The shower was soaking and rejuvenating. The beds were comfortable. They cleaned the rooms every day. Nighttime was quiet. This hotel is uphill (a bit) and a few blocks from all the action so it’s not loud. Nearby is a park and a few shops like an electrician supply shop. There is a 7-11 about 2 blocks away.
Stayed 4 nights in Nov 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Larger room for Tokyo. Easily walkable from the Shinjuku train station. Breakfast was very nice. They let us leave our luggage for the day while we explored prior to our flight home later in the day.
Stayed 1 night in Nov 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2024

8/10 Good

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location of my hotel was excellent, and having breakfast included was a plus. However, the room was quite small, and the walls were poorly insulated. I could hear a lot of noise.
Stayed 6 nights in Oct 2024

8/10 Good

Clifford

Stayed 4 nights in Oct 2024

8/10 Good

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is very large for a mid- range hotel. Good location and services.
Stayed 5 nights in Oct 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Room EXTREMLY SMALL.
Too expensive to pay for a room Extremly small. No chose to book during peak seson, not recommended to stay in this hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Keosha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally the perfect location it's only feet away from the main strip it is clean and quite the staff spoke English and were pleasant
Stayed 4 nights in Oct 2024

10/10 Excellent

Muriel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean; beds and pillows were comfortable
Stayed 3 nights in Oct 2024

10/10 Excellent

Johannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute notice of internal window washing is my only complaint. But they allowed us to say no.
Stayed 5 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is well equipped with all you need for short stays. Good location if you want to travel around Tokyo as Shinjuku station is only a couple of minutes away.
Stayed 6 nights in Oct 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient.
Stayed 5 nights in Oct 2024

10/10 Excellent

CURTIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each and every one of the staff were extremely kind and helpful every day. This hotel really cares and they are very nice. This is the second time I’ve used this hotel and they continue to amaze me. I will be using this hotel again in the future.
Stayed 8 nights in Oct 2024

8/10 Good

Mutsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
I stayed here for 2 nights in September. The staff were very helpful, especially helping me with luggage transportation service. It was good to have access to laundry room also. The hotel is on a quieter street but still well within 5 min walk to Shinjuku area and station. Lots of food options and shopping nearby. The room was comfortable, clean and well appointed. I would stay here again ad would recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The area is convenient to transportation, restaurants and walkable to every interesting and fun site. The staff are helpful and can point you to good places to eat.
Stayed 1 night in Sep 2024

8/10 Good

Wing Kwong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FYI, there is a cemetery right next to the hotel. Overall is ok.
Stayed 1 night in Sep 2024

6/10 Okay

Luz

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel is a good no frills hotel, it had the least amenities we got in any hotel in our entire Japan stay but it’s walking distance from SHINJUKU station. The customer service was great but the bathroom was not too clean, it had mold and the carpet felt a little dirty, normal for other countries but not for our Japan experience
Stayed 1 night in Sep 2024