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HOTEL MYSTAYS Nishi Shinjuku

3.0 star property

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Photo gallery for HOTEL MYSTAYS Nishi Shinjuku

In-room safe, iron/ironing board, free WiFi, bed sheets
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In-room safe, iron/ironing board, free WiFi, bed sheets
View from room
In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
7-14-14 Nishishinjuku, Tokyo, Tokyo, 160-0023
  • Omoide Yokocho
    ‪4 min walk‬
  • Tokyu Kabukicho Tower
    ‪8 min walk‬
  • Okubo Park
    ‪10 min walk‬
  • Tokyo (HND-Haneda)
    ‪50 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non Smoking (No Cleaning, For 2 Adults)

  • 18 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Semi-double Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Standard Semi-double Room, Non Smoking (No Cleaning, For 2 Adults)

  • 14 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Panorama Triple Room with terrace, Non Smoking (No Cleaning, For 3 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Triple Room with terrace, Non Smoking (No Cleaning, For 3 Adults)

  • 37 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds and 1 Large Single Murphy Bed

View all photos for Panorama Twin Room with terrace, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Twin Room with terrace, Non Smoking (No Cleaning, For 2 Adults)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Superior Twin Room, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking (For 2 Adults)

  • 20 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior View Twin Room, Non Smoking (For 2 Adults)

Property amenity

Superior View Twin Room, Non Smoking (For 2 Adults)

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Double Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Standard Double Room, Non Smoking (No Cleaning, For 2 Adults)

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Semi-double Room, Non Smoking (For 2 Adults)

Property amenity

Standard Semi-double Room, Non Smoking (For 2 Adults)

  • 14 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Twin Room, Non Smoking (No Cleaning, For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin Room, Non Smoking (No Cleaning, For 2 Adults)

  • 20 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Panoramic Triple Room with terrace, Non Smoking (For 3 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panoramic Triple Room with terrace, Non Smoking (For 3 Adults)

  • 37 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds and 1 Large Single Murphy Bed

View all photos for Standard Twin Room, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Non Smoking (For 2 Adults)

  • 18 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior View Twin Room, Non Smoking (No Cleaning, For 2 Adults)

Property amenity

Superior View Twin Room, Non Smoking (No Cleaning, For 2 Adults)

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Single Room, Non Smoking (For 1 Adult)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non Smoking (For 1 Adult)

  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Double Room, Non Smoking (For 2 Adults)

Property amenity

Standard Double Room, Non Smoking (For 2 Adults)

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Panoramic Twin Room with terrace, Non Smoking (For 2 Adults)

In-room safe, iron/ironing board, free WiFi, bed sheets

Panoramic Twin Room with terrace, Non Smoking (For 2 Adults)

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Single Room, Non Smoking (No Cleaning, For 1 Adult)

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single Room, Non Smoking (No Cleaning, For 1 Adult)

  • 12 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Twin【Non-Smoking】

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Twin【Non-Smoking】

  • Sleeps 2
  • 2 Single Beds

View all photos for Panorama Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Twin【Non-Smoking】

  • Sleeps 2
  • 2 Double Beds

View all photos for Panorama Triple【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Panorama Triple【Non-Smoking】

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double【Non-Smoking】

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Single【Non-Smoking】

  • Sleeps 1
  • 1 Single Bed

View all photos for Superior View Twin【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Superior View Twin【Non-Smoking】

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Semi Double【Non-Smoking】

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Semi Double【Non-Smoking】

  • Sleeps 2
  • 1 Double Bed

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About this property

HOTEL MYSTAYS Nishi Shinjuku

Hotel with a 24-hour front desk, near Shinjuku Gyoen National Garden
Along with a restaurant, this hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include a vending machine.
HOTEL MYSTAYS Nishi Shinjuku offers 105 air-conditioned accommodations with a safe and complimentary slippers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Our customers tell us they can't get enough of HOTEL MYSTAYS Nishi Shinjuku's great location. During your stay, you're just a quick walk from Tokyo Metropolitan Government Building. You'll find features such as free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include laundry facilities, a lift and a vending machine
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 2-minute drive from Shinjuku Gyoen National Garden and 7 minutes from Tokyo Dome
There's a restaurant on site. WiFi is free in public spaces. HOTEL MYSTAYS Nishi Shinjuku also features a vending machine, laundry facilities, and a lift.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 9:30 AM.
新宿美食倶楽部「天の川」 – This restaurant serves breakfast, lunch and dinner.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 1,800 for children
  • A restaurant

Restaurants on site

  • 新宿美食倶楽部「天の川」

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch TV with digital channels
  • Streaming services

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Due to maintenance, this property's phone line will not be available on February 26, 2025, from 10 AM-5 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 1800 for adults and from JPY 1800 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Mystays Nishi Shinjuku Tokyo
HOTEL MYSTAYS Nishi Shinjuku Hotel
HOTEL MYSTAYS Nishi Shinjuku Tokyo
HOTEL MYSTAYS Nishi Shinjuku Hotel Tokyo

HOTEL MYSTAYS Nishi Shinjuku Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 151 out of 320 reviews
Rating 8 - Good. 118 out of 320 reviews
Rating 6 - Okay. 35 out of 320 reviews
Rating 4 - Poor. 8 out of 320 reviews
Rating 2 - Terrible. 8 out of 320 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Clifford

Stayed 4 nights in Oct 2024

8/10 Good

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is very large for a mid- range hotel. Good location and services.
Stayed 5 nights in Oct 2024

6/10 Okay

James

Liked: Cleanliness, staff & service
Room EXTREMLY SMALL.
Too expensive to pay for a room Extremly small. No chose to book during peak seson, not recommended to stay in this hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Keosha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Literally the perfect location it's only feet away from the main strip it is clean and quite the staff spoke English and were pleasant
Stayed 4 nights in Oct 2024

10/10 Excellent

Muriel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean; beds and pillows were comfortable
Stayed 3 nights in Oct 2024

10/10 Excellent

Johannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute notice of internal window washing is my only complaint. But they allowed us to say no.
Stayed 5 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is well equipped with all you need for short stays. Good location if you want to travel around Tokyo as Shinjuku station is only a couple of minutes away.
Stayed 6 nights in Oct 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient.
Stayed 5 nights in Oct 2024

10/10 Excellent

CURTIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each and every one of the staff were extremely kind and helpful every day. This hotel really cares and they are very nice. This is the second time I’ve used this hotel and they continue to amaze me. I will be using this hotel again in the future.
Stayed 8 nights in Oct 2024

8/10 Good

Mutsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
I stayed here for 2 nights in September. The staff were very helpful, especially helping me with luggage transportation service. It was good to have access to laundry room also. The hotel is on a quieter street but still well within 5 min walk to Shinjuku area and station. Lots of food options and shopping nearby. The room was comfortable, clean and well appointed. I would stay here again ad would recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The area is convenient to transportation, restaurants and walkable to every interesting and fun site. The staff are helpful and can point you to good places to eat.
Stayed 1 night in Sep 2024

8/10 Good

Wing Kwong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FYI, there is a cemetery right next to the hotel. Overall is ok.
Stayed 1 night in Sep 2024

6/10 Okay

Luz

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel is a good no frills hotel, it had the least amenities we got in any hotel in our entire Japan stay but it’s walking distance from SHINJUKU station. The customer service was great but the bathroom was not too clean, it had mold and the carpet felt a little dirty, normal for other countries but not for our Japan experience
Stayed 1 night in Sep 2024

8/10 Good

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
This location was very local. The room was very minimal but got the job done.
Stayed 4 nights in Sep 2024

6/10 Okay

Bodie

Travelled with group
Ok spot to stay in Shinjuku. This is on the quiet side opposite a cemetery. Room was quite spacious with great balcony. No room amenities provided in the room. These are available from the reception.
Stayed 3 nights in Sep 2024

10/10 Excellent

Neil Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit small but perfect for traveling since I was just looking for a place to sleep/shower/store my things. The staff was very helpful. The laundry machine was good (but know that the dryer can only fully dry about half a full load of laundry). The hotel had certain toiletries available at all times (toothbrush provided; can grab razors, hair brush, slippers, etc by front desk). The temperature control was a bit slow but evetually would get the room to the right temperature. The shower was also very nice (good water pressure). Make sure to close the window when you check-in. Mine was basically fully open, and I didnt want to get bit by mosquitos in my sleep.
Stayed 9 nights in Sep 2024

4/10 Poor

Yen-Peng

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like that the property was relatively quiet, but that could be because it is situated next to a cemetery. The rooms are pretty small. The sheets and towels were not clean. I'm sure they were washed, but it had spots and stains. We had brought this up to the staff immediately upon check in, they were responsive tried to switch the sheets, but almost all of them had some spots or small stains. Not much can be done except that we went through 6 different sheets or towel to find an acceptable one.
Stayed 5 nights in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that did everything we needed it to. Saw other people complaining about the size of the rooms, and so booked a superior twin. No regrets, it was a good size for us two brits. Beds were comfy, shower was great, air con worked well, and no noise from the street. What more could you want? Saw some reviews from people complaining about the cemetery - get over yourselves…
Stayed 4 nights in Sep 2024

6/10 Okay

Michael, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, but hotel had a strange smell in the hallway and the room was very small.
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024