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This park was beautiful and all of the cast members were friendly and helpful. We visited with a disability pass and the process less than user friendly. The process 2as not explained well on the website and when we tried to clarification at customer service upon arrival, we were directed to the rides. Not knowing how to use the pass we waited in line for 30 minutes, then the cast member moved us to the standby line, but our wait increased from the remaining 30 minutes to 65 minutes. Then the pass was entered incorrectly and we almost had to wait another 45. That confusion was cleared up, however the second cast member had already entered a standby which we then had to wait around for expiration before we could sign up for another ride. I feel like there must be a more guest friendly way for this to operate.
Ultimately we did enjoy the attractions we were able to ride.
Spectacular staff makes this a nice visit. Breakfast buffet was great. Everything else was great except the pillows and bed. They weren’t very comfortable in my opinion. The bed was alright I guess because I like a hard bed. But we really didn’t like the pillows.
Love the amenities provide by hotel. Supper at night, free flow of soft drinks from drink machine, water server on each floor. Shuttle service to and from Maihama station was superb. Would definitely stay here again if I need to get to Disney park early.
Front desk has everything sorted out before I arrive. Especially when I booked 2 nights separately but they already knew and arrange the same room without the need for me to ask to arrange when I arrive. Shuttle to Maihama station is very convenient and readily available. But if you are coming back from the station at night, the last shuttle is very crowded. Impressed about the supper and free soft drinks from afternoon till night. Definitely a good place to stay if you plan to go to Disney.
Shuttle very infrequent. I almost stayed at another hotel that had a shuttle three times an hour. This hotel has several in the early morning and then not again until 7 pm.
This hotel was phenomenal! The breakfast was AMAZING! It was so convenient that there was a shuttle during the morning for going to the Tokyo Disney Resort, and in the evening to return to the hotel. The rooms are so clean, and the service was incredible. We so enjoyed ourselves!
I am a world traveler and I have enjoyed excellent hotel staff before but never to the height of the two ladies at the front desk here. Motoyama and the young lady who worked with her (I am so sorry that I mistakenly threw out the piece of paper I wrote her name on) were wonderful above and beyond. When my holiday was looking rather disappointing due to technical difficulties they came to my rescue and ensured that I had a wonderful time. I have only them to thank for this. I do not hesitate to recommend this hotel. It was clean, quiet and have incredible staff.