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Hotel New Otani Tokyo Garden Tower

4.5 star property

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Photo gallery for Hotel New Otani Tokyo Garden Tower

Japanese garden
Point of interest
Body treatments, facials
Property amenity
Garden Tower Deluxe Room, Non Smoking, Run of House | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Tokyo Imperial Palace
    ‪18 min walk‬
  • Tokyo Tower
    ‪4 min drive‬
  • Nippon Budokan
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪45 min drive‬

Room options

View all photos for Garden Tower Standard Room, Garden View, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Room, Garden View, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Triple Room, Non Smoking

  • 40 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Twin Room, Smoking

  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • Sleeps 6
  • 4 Single Beds

View all photos for Garden Tower Suite , Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Suite , Non Smoking

  • 74 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • Sleeps 5
  • 3 Single Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

  • Sleeps 8
  • 4 Single Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Deluxe Room, Non Smoking, Run of House

  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Deluxe Triple Room, Non Smoking

  • 50 sq m
  • Sleeps 5
  • 3 Large Single Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Double Room, Garden View, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Room, Non Smoking

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Room, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Single Beds

Similar properties

Down duvets, in-room safe, individually furnished, desk

Hotel New Otani Tokyo The Main

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1001)
The price is €499
for 1 room
includes taxes & fees
25 Mar - 26 Mar
Hotel New Otani Tokyo The Main

About this property

Hotel New Otani Tokyo Garden Tower

Luxury hotel with 20 restaurants and bars/lounges
20 restaurants, 4 bars/lounges and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a business centre and a meeting room are on-site.
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and a safe. Beds feature down duvets. Premium digital televisions are provided. Bathrooms include a combined bath/shower unit, slippers, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.
Our customers tell us they can't get enough of Hotel New Otani Tokyo Garden Tower's great location. During your stay, you're just a quick walk from Hotel New Otani Tokyo. Enjoy features like free WiFi in public areas and free self-parking, plus 20 restaurants.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Drinking and dining options include 20 restaurants, a coffee shop and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 2-minute drive from Tokyo Imperial Palace and a few minutes from Roppongi Hills
  • Airport shuttle service available for a fee
There are 20 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Business amenities include a business centre and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Hotel New Otani Tokyo Garden Tower. An airport shuttle at scheduled times is available for a fee. Free self parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (104 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 0-5 years old, and can be requested on-site for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from 24 February 2025 to 25 February 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1000 reviews
Rating 8 - Good. 208 out of 1000 reviews
Rating 6 - Okay. 51 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

ROY

Stayed 3 nights in Nov 2024

10/10 Excellent

Max

Travelled with family
Liked: Amenities
Great location very nice
Stayed 2 nights in Nov 2024

8/10 Good

Christopher, Winnipeg

Stayed 2 nights in Nov 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel excelled in all aspects, friendly staff, attention to customer needs, food quality, housekeeping, and room amenities. Based on our experience we plan to stay there again. Our room in the Garden Tower was a standard twin, with a garden view and we were treated to an outstanding view of the hotel’s magnificent Japanese garden, the Tokyo skyline, and on clear days, Mount Fuji in the distance. The hotel is part of a mega resort with three hotel buildings. Despite its size we loved the convenience of dining choices and proximity to the Tokyo subway system. It caters to a higher end clientele and is in an area surrounded by government buildings, universities and embassies so we felt secure at all times. This hotel was definitely a find for us and easy to recommend for anyone seeking some luxury at an affordable price.
Stayed 5 nights in Nov 2024

10/10 Excellent

Shaun

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice and quiet getaway close to the metro station
Stayed 5 nights in Oct 2024

6/10 Okay

Thomas

Travelled with family
Liked: Property conditions & facilities
Not bad but nothing special
Stayed 3 nights in Nov 2024

6/10 Okay

Josef

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Positives: It is near a lot of restaurants and a major subway station that is within walking distance. The staff are also very helpful and friendly. The room we had was also pretty large and quiet, which was mainly what we were looking for. Negatives: The Garden Tower is starting to show its age. I stayed in a large deluxe room and the layout was unusual along with having a small outdated bathroom. We also noticed that there was mold on the ceiling in the living room. Big mold spots on an area probably 5 or 6 feet across. I took a picture and went down to the front desk and they quickly moved us to another room which had been remodeled recently and looked more updated. They also gave us a free desert for our trouble. Also the television was not a smart TV, and only had access to local cable channels. I feel like having access to streaming services should be a basic amenity in 2024. The breakfast at this hotel is also very bad, I'd say the worst I had in my 2 months in Japan. I strongly suggest you skip it. It was crowded and the food was lukewarm and honestly not very good. We paid nearly 5,000 yen per person felt very ripped off. Because of this experience on our first morning here, we didn't even try any of the other restaurants they had at the hotel. Final word: This hotel is ok, but it could be an incredible hotel if they updated the rooms and had a respectable breakfast on site.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and nice staff. Lost our phone in a restaurant and they had it for us right away.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jamal, Princeton JCT

Liked: Cleanliness
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Mohd Faraz, Basking Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Nov 2024

8/10 Good

Kim Nhan

Stayed 2 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service. Many good dining options on site. There may be other places that are more walkable or accessible to other parts of Tokyo, but it was fine by subway or taxi.
Stayed 2 nights in Nov 2024

10/10 Excellent

kAZUNARI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Stayed 2 nights in Nov 2024

10/10 Excellent

Suraj

Stayed 1 night in Nov 2024

10/10 Excellent

Irina

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Rodel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Metro subway is walking distance to anywhere you want to go in the city. It has a very nice japanese garden also.
Stayed 4 nights in Nov 2024

8/10 Good

Teresa, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The major reason I booked this hotel was because of the beautiful garden.
Stayed 6 nights in Nov 2024

10/10 Excellent

Gardner

Stayed 2 nights in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Gardens at the New Otani!
We had a wonderful stay at the New Otani Tokyo Garden Tower. The service was top-notch and the gardens were absolutely beautiful—very well-kept and serene. I recommend visiting the gardens at night and during the day to get two different experiences and types of photos. It is conveniently located near the train station and the Imperial Gardens. The rooms were slightly dated but clean and nicely appointed. The restaurants were very overpriced for my taste, but there were plenty of food options nearby.
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a good area, close to trains and restaurants. Restaurants inaide the hotel were unfortunately way over priced. There is a Tully's cafe and Family via garden tower walkway and go down to level 2. Or across the street from the Rolls Royce showroom is a city bakery. Onsite Japanese gardens were lovely. Rooms were musty and smelled stale (old smoke?) But clean! Very good counter staff and luggage staff.
Stayed 3 nights in Oct 2024