4/10 Poor
Santiago
Travelled with group
9 Jan 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I had a very disappointing experience at this hotel, far below the standard expected for the high prices. I booked a room three levels above standard on a high floor, only to find a terrible view of a lit advertisement across the street that stayed on all night. After requesting a room change, I was moved the next day—an inconvenience requiring me to repack—only to end up with a room facing a tower just 5 meters away, leaving me with zero privacy. Meanwhile, my friend in a standard room had a clear, unobstructed view. Management attempted to help but offered no resolution or compensation. The concierge service was equally poor, failing to secure bookings or provide meaningful recommendations. We ended up finding better options on our own. Overall, this hotel’s misleading room descriptions, privacy issues, lack of courtesy gestures, and inadequate service make it unworthy of the prices they charge. There are far better options available for a luxury experience.
Santiago
Stayed 6 nights in Dec 2024