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Sheraton Grande Tokyo Bay Hotel

4.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Sheraton Grande Tokyo Bay Hotel

Indoor pool, seasonal outdoor pool, pool loungers
Exterior
Premium Room, 1 Double Bed | Premium bedding, down duvets, pillow-top beds, in-room safe
Resort view
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Pet-friendly
  • Room service
  • Gym

Explore the area

Map
1-9 Maihama, Urayasu, Chiba-ken, 279-0031
  • Tokyo Disney Resort®
    ‪2 min walk‬
  • Tokyo Disneyland®
    ‪17 min walk‬
  • Ikspiari
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Room, Multiple Beds

Room, Multiple Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds

  • 40 sq m
  • Sleeps 6
  • 6 Single Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

  • 38 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room, Multiple Beds, Balcony

Grand Room, Multiple Beds, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Grand Room, Multiple Beds, Balcony

  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds

  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Grand Room, 2 Double Beds, Balcony

Grand Room, 2 Double Beds, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Grand Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, Multiple Beds, Balcony

  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Dog Friendly)

Room, 2 Double Beds (Dog Friendly) | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Dog Friendly)

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 Double Bed, Balcony

Lobby

Club Suite, 1 Double Bed, Balcony

  • 72 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Club Suite, 2 Double Beds, Balcony

Club Suite, 2 Double Beds, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 2 Double Beds, Balcony

  • 72 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed | Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 Double Bed

  • 56 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Room, 3 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 3 Single Beds

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Club Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 2 Double Beds

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, Multiple Beds

  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 3 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds

  • 38 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Grand Room, 3 Single Beds, Balcony

Grand Room, 3 Single Beds, Balcony | Premium bedding, down duvets, pillow-top beds, in-room safe

Grand Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, Multiple Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds

  • 38 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Room, 3 Single Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, 3 Single Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, 3 Single Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 3 Single Beds, Balcony

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Room, 3 Single Beds (Dog Friendly)

Room, 3 Single Beds (Dog Friendly) | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 3 Single Beds (Dog Friendly)

  • 36 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, 2 Double Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Balcony

  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Executive Suite, 2 Double Beds

Executive Suite, 2 Double Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 2 Double Beds

  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Hilton Tokyo Bay

Pool
Hot tub
Spa
Free WiFi
4.4 out of 5, Excellent, (1651)
The price is €183
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Hilton Tokyo Bay

About this property

Sheraton Grande Tokyo Bay Hotel

Bayside Urayasu hotel in Maihama with a full-service spa
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free train station pick-up are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and 3 coffee shops/cafes are on-site. Change of bedsheets is available on request
Sheraton Grande Tokyo Bay Hotel offers 1016 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, designer toiletries and bidets.

This Urayasu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include massages and facials. The spa is open daily.
Sheraton Grande Tokyo Bay Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Tokyo Disney Resort®. You'll find features such as free WiFi in public areas and free train pick-up service, plus 3 coffee shops/cafes. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Grand Café, a café that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Treat yourself to massages or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes tennis courts, a 24-hour gym and a sauna
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Tokyo Disney Resort® and a 3-minute drive from Tokyo Disneyland®
  • Free train station pick-up and train station drop-off shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Grande Tokyo Bay Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as 3 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 14 meeting rooms, and limo/town car service. Event space at this hotel measures 17567 square feet (1632 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a 24-hour fitness centre are also featured at the luxury Sheraton Grande Tokyo Bay Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Urayasu hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Grand Café – This café specialises in international cuisine and serves breakfast, lunch and dinner.
Teppanyaki Restaurant – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Galleria Café – This café specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Toastina – This coffee shop only serves light fare. Open daily.
Asuka – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 6:00 PM on request
  • Free 24-hour train station pick-up and drop-off shuttle
  • Limo/town car service
  • Parking on site (JPY 3,100 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 4,000 per person
  • 3 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Asuka
  • Galleria Café
  • Grand Café
  • Teppanyaki Restaurant
  • Toastina

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Games
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Table tennis
  • Tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 17,567 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Doorbell and phone notification
  • Grab bar in bathtub (71 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 20

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Check-in and luggage storage are available at the service counter on the 1st floor at Tokyo Disney Resort Welcome Centre, located next to JR Maihama Station, open 8 AM-3 PM.
A scheduled power outage will take place on February 26 from midnight to 5 AM. All facilities that use power, including air conditioning and hot water will not be available during this time. The room service and Grand Cafe Bar will close at 11 PM on February 25, 2025.
A breakfast surcharge applies for children 4 years and above in breakfast-inclusive rate plans.
Access to this property's seasonal pool is available by reservation only. For more information, please contact the property.

Renovations and closures

The following facilities or services will be unavailable from February 12 2025 to February 14 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: JPY 8000 per pet, per night, plus a deposit of JPY 8000 per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4000 per person
  • Airport shuttle fee: JPY 30000 per person (return)
  • Self-parking fee: JPY 3100 per day
  • Pet deposit: JPY 8000 per night
  • Pet fee: JPY 8000 per pet, per night
  • Service animals are exempt from fees
  • Facilities fee: JPY 1100 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Grande Tokyo Bay Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property charges a fee for use of the outdoor garden pool (open during summer).

We should mention

  • The seasonal pool will open in July and close in September.
  • Pool access available from 9:00 AM to 8:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sheraton Grande
Sheraton Grande Bay
Sheraton Grande Tokyo
Sheraton Grande Tokyo Bay Htl
Sheraton Grande Tokyo Bay Htl Hotel
Sheraton Grande Tokyo Bay Htl Hotel Urayasu
Sheraton Grande Tokyo Bay Htl Urayasu
Sheraton Tokyo Bay
Sheraton Tokyo Bay Grande
Sheraton Tokyo Grande
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel
Sheraton Grande Tokyo Bay Urayasu
Sheraton Grande Tokyo Bay
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Sheraton Grande Tokyo Bay
Sheraton Grande Tokyo Bay Hotel Hotel
Sheraton Grande Tokyo Bay Hotel Urayasu
Sheraton Grande Tokyo Bay Hotel Hotel Urayasu

Sheraton Grande Tokyo Bay Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 915 out of 1671 reviews" "
Rating 8 - Good. 430 out of 1671 reviews" "
Rating 6 - Okay. 182 out of 1671 reviews" "
Rating 4 - Poor. 86 out of 1671 reviews" "
Rating 2 - Terrible. 58 out of 1671 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Drew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Oct 2024

8/10 Good

Lukas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay for disney parks, no convenience store like the hilton has, hotel food very expensive, the video game arcade is fantastic though. Hotel and rooms are dated
Stayed 3 nights in Oct 2024

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Disney. Great shuffle service from airport.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Oct 2024

10/10 Excellent

Veronica

Stayed 7 nights in Sep 2024

10/10 Excellent

Priti

Stayed 2 nights in Sep 2024

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right next to Disney, staff were fantastic
Stayed 5 nights in Sep 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to Tokyo Disney with Husband, great location, beautiful room overlooking the Bay. Only stayed one night, but definitely would come again and stay longer.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice on paper not that exciting of a place to stay
The hotel looks great on paper. But when you stay there you’ll notice lots of issues in terms of experience. Starting with the food and bar. The roof bar / restaurant is only available for club members. Leaving you with only a choice of Starbucks-like cafe, a buffet only restaurant or another restaurant literally had 3-4 food items on the menu. So there was really no place to chill out and have a drink. The garden is largely abandoned with no drink service. The pool itself was on par with public swimming pool. Adequate but not nice. It’s too bad the hotel doesn’t treat itself like a resort. Rather it’s a hotel with lots of amenities on paper, that you can’t really use.
Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey, Norco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Park wing, which was excellent. The carpets in the other wing could be recreated. The room was huge. The location was great, just a short walk across the street to the Disney monorail or a shuttle bus that made the rounds every 20 minutes or so. The location was so convenient that 10 minutes after leaving the Tokyo Disneyland park we were back at our hotel. There are 2 small convenience stores, Disney gift shops and places to eat on site. A great location for a Disney vidit
Stayed 3 nights in Sep 2024

8/10 Good

Kylie, Upper Caboolture

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room
Stayed 1 night in Sep 2024

10/10 Excellent

Mizami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Great shuttle service to monorail to access Disney parks. Would stay again!
Stayed 1 night in Oct 2024

4/10 Poor

Danielle

Travelled with family
Staff were inflexible, extra payment is required to use facilities such as pool, playground, minigolf. Buffet dinner was not worth the money - scant mexican for 7500 yen per adult (didn’t include softdrinks/coffee/tea)
Stayed 1 night in Sep 2024

6/10 Okay

Bernadette

Travelled with partner
Liked: Staff & service
Hotel location is very convenient for visiting Disney. Public areas are lovely, guest bedrooms (3rd floor) are dated and need renovation. Pool area looked fabulous, disappointing that there was an extra charge and outdoor seating was fenced off. This is not ideal for guests who want a short swim or to sit outside when taking a break from the theme parks.
Stayed 2 nights in Aug 2024

10/10 Excellent

Noe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to be
Amazing, close distance to DisneyLand/Sea using the monorail. Breakfast service is amazing. Not all staff seem to speak English well.
Stayed 1 night in Sep 2024

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Hotel made sure there was a baby cot in the room. Luggage was taken care of and the room was excellent. Very close to Disney parks via the disney train line.
Stayed 3 nights in Sep 2024

4/10 Poor

Terry

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Extra for the outdoor pool. No beach or access as pictures indicate. Regular pool is only open 10 to 7.sonot even useful. Broken ac
Stayed 4 nights in Sep 2024

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disneyland and very convenient.
Stayed 1 night in Sep 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing resort for the kids and Family!! If you’re in Tokyo to visit Disneyland / DisneySea this is the place to stay at. Kids were so entertained all the time and its across the road from the monorail station.
Stayed 2 nights in Sep 2024

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property if you want to be close to Disneyland! Beds are ok. Room size was ok. Staff was friendly. Food was ok. Price was a little on the high side. Nonetheless, great ok stay for what i needed it for.
Stayed 10 nights in Sep 2024

10/10 Excellent

Leimomi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disney Welcome Center - Staff to Return Passport
Disappointing lack of consideration in the handling of the check-in “passport return” at the Disney Welcome Center. We are seniors and to experience the heart-attack moment of high levels of worry anxiety was way more than we anticipated. Not to mention, the extreme inconvenience of tracking down the property to get someone to understand that the passport was not returned by the Disney Welcome Center Sheraton (DWCS) check-in staff. The confusion is with the first DWCS staff taking the passport to make a copy, who never returned to check on us, but kept checking-in other guests. Only to be greeted by the second DWCS staff securing our information, handling the luggage to the hotel, and providing an envelope packet with the property’s keys, breakfast vouchers/information, then sent us off. In the mist, we were extremely “happy” because of the expedite attention and being on-site that we followed her instructions and left to shop/eat without realizing that the passport was not returned in the envelope packet. The property had the passport for 3 whole days and did not leave a message light on one of the room’s 3 telephones, nor did they slip a note under the door asking us to report to the front desk for the passport. The luggage was delivered to the room, so why not the passport? We discovered the missing passport when checking into the Tokyo hotel. Luckily, it wasn’t late evening, so we quickly returned to Tokyo Disneyland in the haze of the work crowd.
Stayed 2 nights in Sep 2024

10/10 Excellent

Briseida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it ❤️
Stayed 3 nights in Sep 2024

8/10 Good

JoAnna

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024