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Shibuya Excel Hotel Tokyu

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
2 restaurants, breakfast served
View from room
Reception
2 restaurants, breakfast served

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya 109 Building
    2 min walk
  • Shibuya Crossing
    3 min walk
  • Tokyo Anime Center
    5 min walk
  • Tokyo (HND-Haneda)
    17 min drive

Room options

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | Premium bedding, in-room safe, desk, blackout curtains

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Twin, Non-Smoking, 13 - 19F

  • 38 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | Premium bedding, in-room safe, desk, blackout curtains

Semi Double Room Non-Smoking, 13 - 19F

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | Premium bedding, in-room safe, desk, blackout curtains

Superior Double Room with Park View - Non-Smoking

  • 22.3 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, desk, blackout curtains

Quad Room Non-Smoking, 7 - 12F

  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, desk, blackout curtains

Triple Room Non-Smoking, 7 - 12F

  • 34 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | Premium bedding, in-room safe, desk, blackout curtains

Excel Double Room - Non-Smoking

  • 20.5 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, desk, blackout curtains

Standard Single Room, 1 Bedroom

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, desk, blackout curtains

Standard Twin Non-Smoking, 7 - 12F

  • 30 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Excel Semi-Double Non-Smoking, 21 - 24F | Premium bedding, in-room safe, desk, blackout curtains

Excel Semi-Double Non-Smoking, 21 - 24F

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

  • 30 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, desk, blackout curtains

Standard Double Non-Smoking, 7 - 12F

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | Premium bedding, in-room safe, desk, blackout curtains

Premier Double Non-Smoking, 14 - 19F

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

  • 30 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Excel Twin Room

Premium bedding, in-room safe, desk, blackout curtains

Excel Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Fourth Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Fourth Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, desk, blackout curtains

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, desk, blackout curtains

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, desk, blackout curtains

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, desk, blackout curtains

Superior Twin Room With City View

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, desk, blackout curtains

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, desk, blackout curtains

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, desk, blackout curtains

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Single Beds

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About this property

Shibuya Excel Hotel Tokyu

Hotel with 2 restaurants, steps from Shibuya Crossing
This smoke-free hotel features 2 restaurants, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Shibuya Excel Hotel Tokyu's great location gets high marks from our customers. During your stay, you're just a quick walk from Shibuya Crossing. Free WiFi in public areas, 2 restaurants and a bar are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests really like the accommodation for the cleanliness, overall comfort and spaciousness
  • Steps from Shibuya Crossing and a 4-minute drive from National Stadium
  • Airport shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 25 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 928 out of 1352 reviews" "
Rating 8 - Good. 297 out of 1352 reviews" "
Rating 6 - Okay. 74 out of 1352 reviews" "
Rating 4 - Poor. 32 out of 1352 reviews" "
Rating 2 - Terrible. 21 out of 1352 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was fantastic. The only problem was that the room with two large twins is advertised as “sleeps 4” when in actuality the hotel says it’s only a room for 2. We had to upgrade upon arrival to a room that specifically sleeps 3 with 3 large twins. Fortunately they had such a room available. Be careful when making your reservations!!
Stayed 7 nights in Aug 2024

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to eat and shopping.
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Kristin, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area right by the Shibuya Crossing. Very close to a metro / railway station allowing for quick travel around Tokyo. Lots of tourist attractions, shops, dining options within walking distance as well. Rooms are clean. Staff were very pleasant and spoke some English. Check in and Check out was very easy.
Stayed 6 nights in Aug 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very clean, would stay here again.
Stayed 3 nights in Aug 2024

6/10 Okay

Michael

Main entrance and getting a cab very difficult. Rooms are super small. Nice view of shibuya crossing. That’s pretty much it.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Isagani Catangay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility is nice. And the location is accessible to transportation, major shopping center and restaurant. It is high recommendable.
Stayed 5 nights in Aug 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My teen son wanted to experience the neon vibe of modern Tokyo and this was awesome. We had a corner room with an amazing view. He just camped out at the window and we had a blast. Very convenient to trains and everything else.
Stayed 1 night in Aug 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated right over the Shibuya Scramble Crossing, this was a great location to end our trip. Hotel service and amenities were of a high quality. Not quiet (if that's what you prefer) as there was often street noise but that is to be expected being right in the heart of Shibuya. Noise also seemed to travel very easily from outside and upstairs guests. Overall, the location is the selling point and we loved our experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sachiko, Gerrards Cross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for shopping and eating out.
Stayed 9 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect. In ther middle of all the action. Only complaint was the complication of how to get their from the train station. It is directly accross the street, but extremely confusing. Not the hotel's fault, just a heads up.
Stayed 2 nights in Jul 2024

10/10 Excellent

Johanna

Stayed 4 nights in Aug 2024

10/10 Excellent

Ryan

Stayed 1 night in Aug 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, amenities
I think the hotel was a little older as room was small but adequate for just me and the three nights I was there. But what was amazing for me was the location of the hotel. I was on the 9th floor and where the elevators were there was a perfect view of Shibuya Scramble Crossing. I’m sure if your room is closer to the elevators you could see it from there. The location was close to all the shopping areas and everything was well within walking distance while still a close enough Uber or Taxi to Rippongi etc. Staff was very welcoming and helpful and were able to hold my reservation when my flight was delayed. I absolutely would stay in this hotel again when I visit in the future.
Stayed 3 nights in Aug 2024

10/10 Excellent

Amer, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Staff was very helpful and a good selection for breakfast. Easy to get to from Haneda and right next to Shibuya crossing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Jul 2024

10/10 Excellent

Najma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I traveled with two kids and wife from California
Stayed 5 nights in Jul 2024

10/10 Excellent

David, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great tourist comfort and convenience overlooking the famous Shibuya pedestrian crossing.
Stayed 3 nights in Jul 2024

10/10 Excellent

Adrian

Stayed 3 nights in Jul 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and view of Shibuya crossing. The breakfast buffet was also nice and had many options. I would recommend.
Stayed 1 night in Jul 2024

10/10 Excellent

C D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024