See all properties

Shinjuku Granbell Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Shinjuku Granbell Hotel

Bar (on property)
The Villa Suite, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished
Bar (on property)
The Villa Suite, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished
The Club Suite, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View in a map
2-14-5 Kabuki-cho, Shinjuku, Tokyo, Tokyo-to, 160-0021
  • Place, Samurai Museum
    ‪3 min walk‬
  • Place, Isetan Department Store Shinjuku
    ‪8 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪14 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪36 min drive‬

Room options

View all photos for Superior Double Room Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Superior Double Room Non Smoking

  • Sleeps 2

View all photos for Standard Hollywood Twin Room Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Standard Hollywood Twin Room Non Smoking

  • Sleeps 2

View all photos for The Penthouse Suite　Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

The Penthouse Suite　Non Smoking

  • Sleeps 2

View all photos for Resort Suite　Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Resort Suite　Non Smoking

  • Sleeps 2

View all photos for Villa Suite Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Villa Suite Non Smoking

  • Sleeps 2

View all photos for Club Suite　Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Club Suite　Non Smoking

  • Sleeps 2

View all photos for Economy Twin RoomNon Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Economy Twin RoomNon Smoking

  • Sleeps 2

View all photos for Economy Single, Non-smoking

Economy Single, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

Economy Single, Non-smoking

8.8 out of 10
Excellent
(31 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Economy Double, Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Economy Double, Non Smoking

8.4 out of 10
Very good
(68 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Non-smoking

Premium bedding, down duvets, in-room safe, individually furnished

Superior Double Non-smoking

8.0 out of 10
Very good
(25 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double, Non-smoking

Deluxe Double, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Double, Non-smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Hollywood Twin, Non-smoking

Standard Hollywood Twin, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

Standard Hollywood Twin, Non-smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Hollywood Twin, Non-smoking

Superior Hollywood Twin, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

Superior Hollywood Twin, Non-smoking

8.6 out of 10
Excellent
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Hollywood Twin, Non-smoking

Deluxe Hollywood Twin, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Hollywood Twin, Non-smoking

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double with Universal Design, Non-smoking

Deluxe Double with Universal Design, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Double with Universal Design, Non-smoking

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double with Loft, Non Smoking, Ground Floor

Premium bedding, down duvets, in-room safe, individually furnished

Standard Double with Loft, Non Smoking, Ground Floor

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double with Loft, Non Smoking, Ground Floor

Superior Double with Loft, Non Smoking, Ground Floor | Premium bedding, down duvets, in-room safe, individually furnished

Superior Double with Loft, Non Smoking, Ground Floor

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin with Loft, Non Smoking, Ground Floor

Standard Twin with Loft, Non Smoking, Ground Floor | Premium bedding, down duvets, in-room safe, individually furnished

Standard Twin with Loft, Non Smoking, Ground Floor

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double with Loft and Terrace, Non Smoking, Ground Floor

Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Double with Loft and Terrace, Non Smoking, Ground Floor

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Single with High Ceiling, Non-smoking

Economy Single with High Ceiling, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

Economy Single with High Ceiling, Non-smoking

8.0 out of 10
Very good
(3 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Double with Loft, Non Smoking, 12th Floor

Standard Double with Loft, Non Smoking, 12th Floor | Premium bedding, down duvets, in-room safe, individually furnished

Standard Double with Loft, Non Smoking, 12th Floor

9.0 out of 10
Wonderful
(4 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double with Loft, Non Smoking, 12th Floor

Premium bedding, down duvets, in-room safe, individually furnished

Superior Double with Loft, Non Smoking, 12th Floor

10.0 out of 10
Exceptional
(1 review)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin with Loft, Non Smoking, 12th Floor

Standard Twin with Loft, Non Smoking, 12th Floor | Premium bedding, down duvets, in-room safe, individually furnished

Standard Twin with Loft, Non Smoking, 12th Floor

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double with Loft, Non Smoking, 12th Floor

Deluxe Double with Loft, Non Smoking, 12th Floor | Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Double with Loft, Non Smoking, 12th Floor

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double / Studio,Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Executive Double / Studio,Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double / Casual, Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Executive Double / Casual, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double / Mature, Non Smoking

Balcony view

Executive Double / Mature, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double / Yau Ma Tei, Non Smoking

Executive Double / Yau Ma Tei, Non Smoking | Premium bedding, down duvets, in-room safe, individually furnished

Executive Double / Yau Ma Tei, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double / Mature with Kitchen, Non Smoking

Balcony view

Executive Double / Mature with Kitchen, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Club Suite, Non-smoking

The Club Suite, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

The Club Suite, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Villa Suite, Non-smoking

The Villa Suite, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

The Villa Suite, Non-smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Resort Suite, Non-smoking

The Resort Suite, Non-smoking | Premium bedding, down duvets, in-room safe, individually furnished

The Resort Suite, Non-smoking

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Pent House Suite, Non-Smoking

The Pent House Suite, Non-Smoking | Balcony view

The Pent House Suite, Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room assigned at check-in

Premium bedding, down duvets, in-room safe, individually furnished

Room assigned at check-in

  • 13 sq m
  • Sleeps 3
  • 1 Single Bed OR 2 Single Beds

View all photos for Economy Twin, Non-smoking

Premium bedding, down duvets, in-room safe, individually furnished

Economy Twin, Non-smoking

8.6 out of 10
Excellent
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Studio Double Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Executive Studio Double Non Smoking

  • Sleeps 2

View all photos for Executive Mature Double (with Kitchen & Washing Machine) Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Executive Mature Double (with Kitchen & Washing Machine) Non Smoking

  • Sleeps 2

View all photos for Executive Mature Double Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Executive Mature Double Non Smoking

  • Sleeps 2

View all photos for Executive Yau Ma Tei Double Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Executive Yau Ma Tei Double Non Smoking

  • Sleeps 2

Standard Twin Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Executive Casual Double Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Executive Casual Double Non Smoking

  • Sleeps 2

View all photos for Deluxe Double Room Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Double Room Non Smoking

  • Sleeps 2

View all photos for Standard Double With Loft (High Floor) Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Standard Double With Loft (High Floor) Non Smoking

  • Sleeps 2

View all photos for Standard Double With Loft (Low Floor) Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Standard Double With Loft (Low Floor) Non Smoking

  • Sleeps 2

View all photos for Deluxe Hollywood Twin Room Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Hollywood Twin Room Non Smoking

  • Sleeps 2

View all photos for Economy Double Room Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Economy Double Room Non Smoking

  • Sleeps 2

View all photos for Economy Single Room Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Economy Single Room Non Smoking

  • Sleeps 1

View all photos for Superior Double With Loft (Low Floor) Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Superior Double With Loft (Low Floor) Non Smoking

  • Sleeps 3

View all photos for Superior Double With Loft (High Floor) Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Superior Double With Loft (High Floor) Non Smoking

  • Sleeps 3

View all photos for Economy Single With High Ceiling Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Economy Single With High Ceiling Non Smoking

  • Sleeps 1

View all photos for Superior Hollywood Twin Room Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Superior Hollywood Twin Room Non Smoking

  • Sleeps 2

View all photos for Standard Twin With Loft(High Floor) Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Standard Twin With Loft(High Floor) Non Smoking

  • Sleeps 3

View all photos for Standard Twin Room Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Standard Twin Room Non Smoking

  • Sleeps 2

View all photos for Deluxe Double With Loft Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Double With Loft Non Smoking

  • Sleeps 3

View all photos for Deluxe Double With Loft And Terrace (Low Floor) Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Deluxe Double With Loft And Terrace (Low Floor) Non Smoking

  • Sleeps 3

View all photos for Standard Twin With Loft (Low Floor) Non Smoking

Premium bedding, down duvets, in-room safe, individually furnished

Standard Twin With Loft (Low Floor) Non Smoking

  • Sleeps 3

View all photos for Universal Non Smoking

Bathroom | Combined shower/bathtub, designer toiletries, hair dryer, slippers

Universal Non Smoking

  • Sleeps 2

Similar properties

Exterior
Hotel Gracery Shinjuku
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 4,434 reviews
Hotel Gracery Shinjuku

About this property

Shinjuku Granbell Hotel

Hotel connected to a shopping centre in Tokyo with a rooftop terrace
A restaurant, a bar/lounge and a rooftop terrace are available at this hotel. WiFi in public areas is free. Additionally, a coffee shop/cafe, self parking and coffee/tea in a common area are on-site.
Shinjuku Granbell Hotel offers 485 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and bidets.

This Tokyo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. In-room massages and an iron/ironing board can be requested.

The shopping around Shinjuku Granbell Hotel gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Samurai Museum. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 4-minute walk from Samurai Museum and 9 minutes on foot from Isetan Department Store Shinjuku
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A rooftop terrace, a vending machine, and tour/ticket assistance are also featured at Shinjuku Granbell Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Tokyo hotel.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10:00 AM.
Shinjuku Granbell Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (JPY 2,000 per night)
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7 AM to 10:00 AM for a fee: JPY 2,500 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 2500 per person
  • Uncovered self-parking fee: JPY 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Granbell
Granbell Hotel
Granbell Hotel Shinjuku
Granbell Shinjuku
Granbell Shinjuku Hotel
Hotel Granbell
Hotel Granbell Shinjuku
Hotel Shinjuku Granbell
Shinjuku Granbell
Shinjuku Granbell Hotel
Shinjuku Granbell Hotel Tokyo
Shinjuku Granbell Hotel Hotel
Shinjuku Granbell Hotel Tokyo
Shinjuku Granbell Hotel Hotel Tokyo

Shinjuku Granbell Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 934 out of 1745 reviews
Rating 8 - Good. 468 out of 1745 reviews
Rating 6 - Okay. 225 out of 1745 reviews
Rating 4 - Poor. 74 out of 1745 reviews
Rating 2 - Terrible. 44 out of 1745 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, clean rooms near a very busy area
Stayed 4 nights in Sep 2025

10/10 Excellent

Ali

Stayed 2 nights in Sep 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jerome Ashley Gutierrez

Stayed 4 nights in Sep 2025

10/10 Excellent

John, Thornhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel on the area and the staff is amazing they helped me greatly when I needed it. If I could give more stars I would. I had a problem with a tour booked and they helped me solve it! Very grateful.
Stayed 7 nights in Sep 2025

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a convenient location with a nice sky bar and helpful and friendly staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here.
Stayed 5 nights in Sep 2025

6/10 Okay

Ximena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel lobby was great but in the hall for rooms the walls are bad maintenance and the room close to us eas cleaning and the personal from hotel put the all things for the room toilet paper and all items clise an our dood and smell a lot clorox
Stayed 5 nights in Sep 2025

10/10 Excellent

Liliana, Northridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. We slept great, super comfy beds and great AC. The breakfast was fantastic. It is super close to everything, the metro station is about 7 minutes away. It has trees and a garden sitting area super cute. The roof top bar has great views.
Stayed 3 nights in Sep 2025

6/10 Okay

Jessica

Travelled with group
Liked: Staff & service
The staff was friendly and efficient. I loved the luggage delivery service that they are very well-versed in. Aside from that this place is mediocre at most. The decoration is very old school and has a very dated feel to it. I definitely felt like the pictures that are posted are deceiving. This place is fine, but it’s never again for me
Stayed 2 nights in Aug 2025

10/10 Excellent

Wiesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast buffet that you can imagine!
Stayed 2 nights in Sep 2025

4/10 Poor

Sophia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff isn’t that friendly. What’s the point of having front desk receptionist if we still have to check in/out ourself. My husband and I came to check in on night while the two receptionist stand there and didn’t even greet us and check us in (I get it if there wasn’t any receptionist and it’s convenient us guest to check in ourself, but there were two just there minding their own business. They could have stopped what they were doing on the computer and help us). While my husband was checking in; other guests looked like he needed help cause he was first using the check-in screen then he switched to his phone. One of the receptionist asked if he was okay and the guests said it’s easier to use my phone. The two receptionist side eye each other and said something in Japanese and giggles. Whatever they say it’s still rude to do it in front of guest who clearly needed help. Receptionist horrible customer service. We stayed there for 6 days and never once did they greet us in and out or the other people. But their house cleaner were absolutely friendly. They speak better English than the front desk people. And would greet us whenever we passed by them. Let talk about the room. This hotel was one of the expensive hotels we booked out of our Japan trip. We stayed in GINZA, Kyoto, Mishima, and here. This hotel is by far the worst hotel we stayed in our Japan trip. The room is damp ALL THE TIME. The bed feels damp. Our chips we left open overnight get damp.
Stayed 6 nights in Sep 2025

4/10 Poor

Angelica

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
12 minute walk from Shinjuku station. If you dont mind staying in the red-light district this might be a good choice. Just be aware that there are rats everywhere especially at night. Especially along the walk way to the the entrance of the hotel and in the seating are outside the cafe.
Stayed 7 nights in Sep 2025

8/10 Good

Benjamin

Stayed 3 nights in Sep 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Self check in and check out without assistance. Pros: quiet, decent price, excellent breakfast, free toiletries in lobby, Cons: elevator slow, slightly tired and dated furnishings, area was a bit sketchy
Stayed 1 night in Sep 2025

10/10 Excellent

Alexandra

Stayed 4 nights in Sep 2025

6/10 Okay

Jenny

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our room did not have any hot water.
Stayed 2 nights in Sep 2025

10/10 Excellent

Johanna

Stayed 3 nights in Sep 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a decent park of Shinjuku

Really friendly staff, cleaning team extremely thorough, nice bar. Could do with more washing machines, the the wallpaper in my room was starting to come off the wall (not in a damp way, more that it’s been there a while). I have no bought that will be fixed asap.
Stayed 6 nights in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and patient with our needs. We don’t speak Japanese and they helped us with the luggage forwarding.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good base

We had a great stay here and was a good base for us and what we wanted to do. Good value for money and very clean.
Stayed 7 nights in Sep 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful staff, great location off the beaten path of all the foot traffic(4 min walk to golden gai, 10 min walk to main area), and extremely safe. It’s nestled in a quieter area with a bunch of other hotels
Stayed 2 nights in Sep 2025

6/10 Okay

Osamudiamen

Liked: Cleanliness
Disliked: Amenities
The property was good. Clean, accessible. Overall I was content. The water pressure in the shower was SOOOO good. That was my favourite part of it. I don’t know if it’s a Japan thing, but the best was uncomfortable. That’s probably the only negative thing I have to say. Overall I’d reccomend it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Gabe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More laundry machines please. It was impossible getting laundry done due to minimal machines. Otherwise great rooms and great price!
Stayed 5 nights in Sep 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025