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Tokyu Stay Shibuya

3.0 star property

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February 2025
March 2025

Photo gallery for Tokyu Stay Shibuya

Terrace/patio
Reception
Point of interest
Interior
Residential Family Room (3-4 persons), Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Kitchen
  • Free WiFi

Explore the area

Map
Shinsencho 8-14 Shibuya-ku, Tokyo, Tokyo-to, 150-0045
  • Love Hotel Hill
    ‪7 min walk‬
  • Cerulean Tower
    ‪7 min walk‬
  • Shibuya Crossing
    ‪11 min walk‬
  • Tokyo (HND-Haneda)
    ‪49 min drive‬

Room options

View all photos for Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (Bunk Beds,5-6 persons), Non Smoking

  • 47 sq m
  • Sleeps 10
  • 2 Large Single Bunk Beds and 2 Single Sofa Beds

View all photos for Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (Bunk Beds,2-4 persons), Non Smoking

  • 47 sq m
  • Sleeps 8
  • 2 Large Single Bunk Beds

View all photos for Superior Double Room (1 person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room (1 person), Non Smoking

  • 24 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room (2 persons), Non Smoking

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Residential Family Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (2 persons), Non Smoking

  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Double Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room (2 persons), Non Smoking

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room (1 person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room (1 person), Non Smoking

  • 30 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Twin Room (1person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room (1person), Non Smoking

  • 23 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Deluxe Twin Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room (2 persons), Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room (2 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room (2 persons), Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Double Room (1 Person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room (1 Person), Non Smoking

  • 20 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Residential Family Room (3-4 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (3-4 persons), Non Smoking

  • 40 sq m
  • Sleeps 6
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Residential Family Room (Bunk Beds,1 person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (Bunk Beds,1 person), Non Smoking

  • 47 sq m
  • Sleeps 1
  • 2 Large Single Bunk Beds

View all photos for Residential Family Room (1 person), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room (1 person), Non Smoking

  • 40 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Deluxe Twin Room (3 persons), Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room (3 persons), Non Smoking

  • 30 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Twin Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Twin Room Non Smoking

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Residential Family Room Non smoking（bunk bed up to 6 people）

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room Non smoking（bunk bed up to 6 people）

  • Sleeps 6
  • 2 Single Sofa Beds and 2 Single Bunk Beds

View all photos for Standard Double Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Residential Family Room Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Residential Family Room Non Smoking

  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

Similar properties

Reception hall

Tokyu Stay Shibuya Shin-minamiguchi

Free WiFi
Air conditioning
Laundry
24/7 front desk
4.3 out of 5, Excellent, (1001)
The price is €227
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Tokyu Stay Shibuya Shin-minamiguchi

About this property

Tokyu Stay Shibuya

Hotel with a rooftop terrace, near Shibuya Crossing
A rooftop terrace, dry cleaning and a 24-hour front desk are available at this hotel. WiFi in public areas is free. Additionally, a computer station, a front desk safe and multilingual staff assistance are on-site. Housekeeping is available on request.
Tokyu Stay Shibuya offers 126 accommodations with washers/dryers and a safe. Accommodation at this 3-star hotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on request and an iron/ironing board can be requested.

Tokyu Stay Shibuya's great location gets high marks from our customers. During your stay, you're just a quick walk from Love Hotel Hill. Features include free WiFi in public areas, plus a rooftop terrace and breakfast (surcharge).
  • Free WiFi and wired Internet
  • To-go breakfast served daily for a fee
  • Amenities include a front desk safe, a computer and multilingual staff
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 11 minutes by foot from Shibuya Crossing and a 4-minute drive from Mori Art Museum
As a guest of Tokyu Stay Shibuya, you'll find a rooftop terrace, a vending machine, and multilingual staff. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Tokyu Stay Shibuya also features dry cleaning/laundry services, a front desk safe, and a lift. A complete renovation of Tokyu Stay Shibuya was completed in August 2023.

Smoking is allowed in designated areas at this 3-star Tokyo hotel.

For a fee, guests can enjoy a to-go breakfast daily from 7 AM to 10:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily breakfast to-go available 7 AM to 10:00 AM for a fee: JPY 1,320 per person

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Construction is underway at the property until March 31, 2025, 10 AM-6 PM. Guests may hear construction-related noise and vibration during this time
Housekeeping service is provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately JPY 1320 per person
  • Cleaning/housekeeping/linen fee: JPY 1500

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Shibuya Stay
Shibuya Tokyu Stay
Tokyu Shibuya
Tokyu Stay
Tokyu Stay Hotel
Tokyu Stay Hotel Shibuya
Tokyu Stay Shibuya
Tokyu Stay Shibuya Tokyo
Tokyu Stay Shibuya Hotel Tokyo
Tokyu Stay Shibuya Hotel
Tokyu Stay Shibuya Hotel

Tokyu Stay Shibuya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1001 reviews" "
Rating 8 - Good. 352 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 19 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

WENSHENG

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget hotel in the heart of Osaka. Right beside a train station connected to many train lines. Hotel itself is clean, on-site coin laundry was very convenient, and walkable to major tourist attractions. Breakfast is actually really good. However the bed was very stiff and uncomfortable (even more than other Japan hotels). If you can afford a better hotel in your budget, I would book one. If not this is still good.
Stayed 2 nights in Sep 2024

4/10 Poor

LARA

Stayed 3 nights in Sep 2024

10/10 Excellent

Rieko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a slight issue in my room but when i reached out to the staffs they resolved it right away. The staffs were so nice. The location was great, i was able to walk to shibuya station, mark city and there were many food options close by. I love that theres a take out seafood donburi store and a super market right infront of the hotel. Makes life so much easier.
Stayed 14 nights in Sep 2024

10/10 Excellent

Ju Hee, VALPARAISO

Stayed 4 nights in Sep 2024

8/10 Good

Drew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Vacationer. This feels more like a business hotel, laundry and kitchenette in the room. The staff was very nice, they speak sufficient English. The area is surrounded by restaurants the locals would frequent. There’s a cool are district within a 20 minute walk that had a great restaurant. Caution! It is a decent walk to Shibuya station which you kinda need to go to for travels. It’s uphill from Shibuya station and can be confusing getting there. I’d recommend getting a shuttle to drop you off.
Stayed 4 nights in Oct 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having the kitchen and washing machine in room.
Stayed 7 nights in Sep 2024

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i stayed here for a week in September and this location in Shibuya was great. just far enough out to be a calmer area but walkable to the scramble or short walk to the IN line. Helpful staff that speak english and tons of restaurants and bars practically just outside the door. Their breakfast wasn’t my favorite but the bacon and egg onigiri from the market around the corner was. be sure to ask for a room at the front of the building to have any kind of view, but might be noisy from the road. i would stay here again or might try one of their other locations in Tokyo to explore a different neighborhood.
Stayed 9 nights in Sep 2024

8/10 Good

Stacey

Positives- - relatively clean - location is amazing, close to the action but quiet at night - awesome supermarket right across the road - has a washer/dryer we used heaps! - plenty of aircon/ fan options Negatives- - don’t expect a kitchenette, it is the same as most hotel room facilities, had an electric hotplate but nothing to use on it, I didn’t pack utensils coming from Australia. - they tried to give me a downgraded room, fixed when takes to staff - bedding was horribly uncomfortable - it says our room could sleep 6, absolutely not. 1 adult, 2x kids max
Stayed 5 nights in Sep 2024

4/10 Poor

Terry Ann

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was damp and had a sewer smell. The sheets felt wet every night when you got into bed. The polyester comforter was stained. They did not replace the sheets or clean the room just new towels only when you placed the card outside your door. We stayed 5 nights with the same damp sheets were gross. The room size was nice I liked the room but the dampness and smell was not good.
Stayed 5 nights in Sep 2024

10/10 Excellent

Zelina

Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Gillian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Good price and good amenities. Staff was super accommodating and friendly.
Stayed 3 nights in Sep 2024

10/10 Excellent

Esther, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean lodging. Plenty of restaurants and bars to explore. Hotel management was very helpful. Highly reccomend!
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here with our 3 kids. Just a note that kids over 6 are counted as an adult and kids are “free” so this was helpful for our family of 5 as many hotels in Japan only Allow Maximum of 4. Amazing area, tons of great walkable dining, 12 minute walk to Shibuya crossing and safe! Albeit everywhere in Japan is safe. Rooms were so clean and comfortable. The hot plate was helpful to cook but they also had two markers downstairs for easy grab meals. Staff was super friendly and helpful.
Stayed 8 nights in Aug 2024

10/10 Excellent

Theresia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is Amazing. They are very friendly and helpful. Great location. Nice amenities. Will be back for sure if there are opportunities.
Stayed 1 night in Sep 2024

10/10 Excellent

Teresa, Bella Vista

Stayed 2 nights in Aug 2024

8/10 Good

Cristy

Travelled with family and small children
The room we stayed at was very clean, had table and chairs, spacious enough to fit all 4 luggages, washer/dryer in the room was great. Location is away from all the crowd and there’s nearby stores/market/restaurants. Will recommend this for groups and Shibuya is very nice compare to Shinjuku and Harajuku.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mahyar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. I would stay here again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Phuong-Linh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet enough and walkable to Shibuya Scramble
Stayed 5 nights in Sep 2024

10/10 Excellent

Marites

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
First things first…make sure that you give the correct address of this hotel to the taxi driver. There is another Tokyu Stay Shibuya in the area. The main reason on why I booked this hotel was due to its proximity to the duo MUSIC EXCHANGE concert venue. It is about a 6 minute walk to the venue. Aside from this, the hotel is very conveniently located near the center if want to walk around to look for places to eat and shop. It is near a neighborhood area, which seems safe. There are many people walking too. It is clean and is a par to the US chain hotels that I am used to ($150/night type). I was very pleased with the washer/dryer inside the room, including the detergent. It is good for small loads. As for the train station, it is about a 10-minute walk. This is good when the sun is still not up, but when summer is in full bloom, you will be sweaty and tired when you reach the hotel or the train station. You can take a taxi to/from the hotel. It costed us about 1,100yen or USD8. Not bad. Overall…I will book to this hotel should I visit Shibuya again in the future.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Maritza

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the space and amenities that other hotels could not offer for the price! Will definitely consider staying again or recommending to others.
Stayed 7 nights in Aug 2024

10/10 Excellent

XUN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and I’m glad it have washing machine in the room which was really conveniently
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving straight from the airport we were greeted by the two ladies in reception as if we were celebrities! It was such a lovely welcome to Tokyo. Room smallish as with most places in Tokyo but very well designed, very clean and modern and perfectly acceptable for two parents and teenager for 6 nights. When booking, my main concern had been the walking distance to the main parts of Shibuya, but I needn’t have worried. It was 10 to 15 minutes walk to the scramble crossing depending on your pace, some of it uphill, but it was a very nice walk initially along a characterful narrow winding street with many restaurants along it and then into a shopping mall attached to Shibuya station. We did that walk many times in our 6 day stay and it was never a problem and always an interesting stroll. The area around the hotel was very quiet and peaceful with a handy convenience store literally across the street. I would recommend this hotel to anybody. Also, look out for ‘A Happy Pancake’ near the back entrance to the mall. It’s on the third floor and hard to find but well worth it. Amazing Japanese fluffy pancakes !
Stayed 6 nights in Aug 2024