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El Santuario Resort & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Santuario Resort & Spa

Reception hall
Terrace/patio
Master Suite Doble | Premium bedding, in-room safe, iron/ironing board, bed sheets
Interior
Terrace/patio

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
Carretera a Colorines Km. 4.5, Valle de Bravo, MEX, 51200
  • Valle de Bravo Dam
    1 min walk
  • Casa De Oración Carmel Maranatha OCD
    5 min drive
  • Valle de Bravo Technological Institute of Advanced Studies
    8 min drive

Room options

View all photos for Junior Room, Mountain View

Junior Room, Mountain View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Junior Room, Mountain View

  • 40 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Two Bedroom Family Villa

Two Bedroom Family Villa | Premium bedding, in-room safe, iron/ironing board, bed sheets

Two Bedroom Family Villa

  • 148.8 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite Doble

Master Suite Doble | Premium bedding, in-room safe, iron/ironing board, bed sheets

Master Suite Doble

  • 46.3 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Mountain View

Junior Suite, Mountain View | Premium bedding, in-room safe, iron/ironing board, bed sheets

Junior Suite, Mountain View

  • 40 sq m
  • Partial lake view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Garden Suite

Premium bedding, in-room safe, iron/ironing board, bed sheets

Garden Suite

  • 45 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, in-room safe, iron/ironing board, bed sheets

Master Suite King

  • 46.3 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Studio Suite

Basic Studio Suite | Premium bedding, in-room safe, iron/ironing board, bed sheets

Basic Studio Suite

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite King

Master Suite King | Premium bedding, in-room safe, iron/ironing board, bed sheets

Master Suite King

  • Lake view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Family Suite

Premium bedding, in-room safe, iron/ironing board, bed sheets

Two Bedroom Family Suite

  • 135.5 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for City Studio Suite

City Studio Suite | Premium bedding, in-room safe, iron/ironing board, bed sheets

City Studio Suite

  • 26.4 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Lago

Suite Lago | Premium bedding, in-room safe, iron/ironing board, bed sheets

Suite Lago

  • 23.1 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

El Santuario Resort & Spa

Lakefront hotel with 2 restaurants and 2 outdoor pools
2 restaurants, 2 outdoor pools and a full-service spa are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site.
El Santuario Resort & Spa offers 135 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. 50-inch Smart televisions come with cable channels. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa El Santuario. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at El Santuario Resort & Spa. During your stay, you're just a quick walk from Valle de Bravo Dam. Free WiFi in public areas, free valet parking and 2 outdoor pools are available.
  • Free Wi-Fi in some public areas
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Naha
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with hot stone massages, facials or reflexology at Spa El Santuario
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes tennis courts, kayaking and tennis lessons
  • Steps from Valle de Bravo Dam and a 2-minute drive from Hridaya Club Garden
El Santuario Resort & Spa offers its guests 2 outdoor swimming pools. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 377 square feet (35 square metres) and includes a conference centre. Spa services, a terrace, and gift shops/newsstands are also featured at El Santuario Resort & Spa. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Valle de Bravo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11 AM.
Naha – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11 AM for a fee: MXN 300 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Naha
  • Xian

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (377 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Santuario Resort & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300.00 per person
  • Rollaway bed fee: MXN 200.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

El Santuario Resort Residences Valle de Bravo
El Santuario Resort Residences
El Santuario Residences Valle de Bravo
El Santuario Residences
El Santuario Resort Valle de Bravo
El Santuario Resort
El Santuario Valle de Bravo
El Santuario
El Santuario Resort Spa
El Santuario & Spa Valle Bravo
El Santuario Resort & Spa Hotel
El Santuario Resort & Spa Valle de Bravo
El Santuario Resort & Spa Hotel Valle de Bravo

El Santuario Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 300 out of 660 reviews" "
Rating 8 - Good. 159 out of 660 reviews" "
Rating 6 - Okay. 95 out of 660 reviews" "
Rating 4 - Poor. 61 out of 660 reviews" "
Rating 2 - Terrible. 45 out of 660 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Yuridia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pools were old and dirty. Very noisy hotel and they don't have Air Conditioning. inconvenient location. Room service food was horrible. Do not recommend it at all. Staff did what they could but to no avail. Great massage! Not worth the price.
Stayed 4 nights in Jul 2024

10/10 Excellent

Paulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La vista es espectacular, el servicio de primera. Falta un poco de mantenimiento en las albercas. En general todo súper bien.
Stayed 2 nights in Jul 2024

10/10 Excellent

PEDRO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great piece in Valle, excellent general manager, always willing to help
Stayed 2 nights in Jun 2024

10/10 Excellent

Anna

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Michael, Irvine

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and the place has a greate view
Stayed 1 night in Apr 2024

8/10 Good

Anabelet

Liked: Cleanliness, staff & service, amenities
El hotel es muy bonito, el personal es excelente! Hay algunos detalles de mantenimiento. Pero es excelente lugar
Stayed 1 night in Apr 2024

2/10 Terrible

FRANCISCO J

Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
Amazing beautiful resort. If coming to Valle del Bravo highly recommend stay here
Stayed 2 nights in Dec 2023

2/10 Terrible

Angelica

Liked: Cleanliness
Stayed 3 nights in Dec 2023

8/10 Good

Luis, Ciudad De Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Beautiful place, excellent service, great staff. Walls are a bit thin. We could hear very thing from the room next door. And I mean EVERYTHING!! 😬 But definitely will come back some day!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Hermann

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Nuestra suite en lo alto de la montaña y con vista al lago fue sencillamente fascinante. Todo en ella estaba muy cómodo y limpio. La cama y almohadas súper cómodas. Lo único que cambiaria sería ponerle aire acondicionado para que fuese perfecta. Todo en general estuvo excelente excepto las condiciones de las piscinas y jacuzzi. No parecen parte de las instalaciones del hotel comparando el deterioro de sus acabados con el resto de las áreas de disfrute.
Stayed 2 nights in Jun 2023

8/10 Good

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I've come back to this hotel a couple of times is because if the heated pools (and in room pools). We have a toddler and this swimming environment is perfect for her. Also tons of grassy areas and a small playground for her. The spa is also nice (get a massage with Esveidi, she is TOP!). The food is ok but could be better, especially for the high price.
Stayed 2 nights in Apr 2023

4/10 Poor

MARCOS

Stayed 2 nights in Mar 2023

8/10 Good

Gustavo

Stayed 2 nights in Mar 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
It was amazing to stay here. My Valentine’s Day get away was amazing with my girlfriend. Restaurant staff was excellent along with all the other staff at the sanctuary. Will visit again soon.
Stayed 2 nights in Feb 2023

10/10 Excellent

selim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel very clean
Stayed 1 night in Jul 2022

8/10 Good

ROMY

Stayed 1 night in May 2022

2/10 Terrible

Cristian, Mexico

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms has a mini pool, all night was having this weird sounds of going in and out water, they could no fix it, it supposed to be a relax hotel??? You can hear the tv room from the other room, and that to be nice for what you can hear …
Stayed 1 night in Apr 2022

2/10 Terrible

luis, austin

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the property is very nice; but staff at the reception not friendly, and currently the hotel is making an expansion and noice was terrible; could not get a massage at the spa, because of this would recommend training better the reception staff and not recommend doing any massage or spa until finishing the expansion of the hotel
Stayed 1 night in Mar 2022

4/10 Poor

Alexey, Sankt Peterburg

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Staff & service
Отель очень интересный и красивый , но Менаджера просто нет или он тяжело болен. Сервис очень долгий , состояние отеля ужасное и требует ремонта … Не понятно за , что тут надо платить, в принципе хотелось бы , чтобы вернули деньги
Stayed 1 night in Mar 2022