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The Heritage Hotel

3.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Heritage Hotel

Terrace/patio
Bar (on property)
View from property
On the beach
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Parking included

Explore the area

Map
The Heritage Hotel, Shedden Hill, Torquay, England, TQ2 5TY
  • Princess Theatre
    7 min walk
  • seabank Fish and Chip Shop
    4 min walk
  • Torquay Station
    10 min walk
  • Exeter (EXT-Exeter Intl.)
    38 min drive

Room options

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Triple Room

  • 16 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Double or Twin Room

Double or Twin Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Double or Twin Room

  • 12 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Superior Double Room

  • 5 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Desk, iron/ironing board, free cots/infant beds, free WiFi

Family Room

  • 12 sq m
  • Beach view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 1 Double Sofa Bed

View all photos for Quadruple Room

Quadruple Room | Desk, iron/ironing board, free cots/infant beds, free WiFi

Quadruple Room

  • 16 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

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About this property

The Heritage Hotel

Beachfront, with indoor pool
An indoor pool, a restaurant and a bar/lounge are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, an arcade/games room and a TV in a common area are on-site.
The Heritage Hotel offers 24 accommodations with coffee/tea makers and a hairdryer. 20-inch flat-screen televisions come with premium cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Heritage Hotel. During your stay, you're just a quick walk from Princess Theatre. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a beachfront location while dining at Appleby's Bar And Restaur
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, a terrace and TV in a common area
  • Within a 10-minute walk of Princess Theatre and Abbey Pitch and Putt
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

An indoor pool, a terrace, and an arcade/games room are also featured at the business-friendly The Heritage Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Torquay hotel.

Guests are served a free continental breakfast daily from 8 AM to 10:00 AM.
Appleby's Bar And Restaur – This beachfront restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Languages

Chinese (Mandarin), English, Polish, Romanian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 8 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Appleby's Bar And Restaur

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • On the beach
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 8:30 AM - 9:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Property is also known as

Heritage Hotel Torquay
Heritage Torquay
The Heritage Hotel Torquay, Devon
The Heritage Hotel Hotel
The Heritage Hotel Torquay
The Heritage Hotel Hotel Torquay

The Heritage Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 84 out of 219 reviews" "
Rating 8 - Good. 81 out of 219 reviews" "
Rating 6 - Okay. 32 out of 219 reviews" "
Rating 4 - Poor. 14 out of 219 reviews" "
Rating 2 - Terrible. 8 out of 219 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Jerry

Stayed 1 night in Jul 2024

10/10 Excellent

Gina

Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
In a word Fantastic The location, room and staff
Stayed 1 night in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pub not hotel.
Walls of room were so thin you could hear everything from surrounding rooms. Pool is in a badly dated and damaged state. Pool availability very limited. Breakfast options limited. Parking spaces very small. Hotel admin slack, they took my payment twice. Felt like a pub not a hotel.
Stayed 4 nights in May 2024

10/10 Excellent

Chris

Stayed 1 night in May 2024

10/10 Excellent

Beverley

Stayed 1 night in Mar 2024

6/10 Okay

b

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pros + 2 specific cons
Parking Feb -ltd size and ltd accessibility.I imagine it being a nightmare spring/summer. Rm10 - 1) Woke freezing in night due to broken Radiator.Donned running tights, 2 tops, hoodie and duvet from 2nd bed..Apparently fixed in the morning but only subsequently felt hot for aprox 1hr. Came back to very cold rm mid afternoon.-rm rad cold, bathrm rad warm. Told by manager due to heating timer.I queried rad discrepancy, promised heater. Returned in night , freezing rm, no heater. Heater finally supplied. 2) V. noisy , Seemingly v, amplified/loud creaking overhead footfalls woke me 1st night. Mild Coughing from another rm actually sounded as though in mine. 3)Decent sea view PROS - location, good wi fi , excellent staff and breakfast, lovely bay viewing conservatory. Pool - v big in splashing/playing around terms but too small for swimming. I used Derwent TLH ,5 mins walk, for laps
Stayed 3 nights in Feb 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 3 nights. The staff were very friendly. Breakfast was good and what topped it up was the view whilst eating overlooking the sea. Room was quiet and comfortable. I would definitely stay again if I was in the area and I would recommend this hotel
Stayed 3 nights in Feb 2024

8/10 Good

Laurie

Stayed 1 night in Feb 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Would stay again
Nice location, no issues parking. Hotel rooms are a little tired and dated, but comfortable. Staff are lovely
Stayed 2 nights in Jan 2024

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room and views
Fabulous views, lovely rooms and friendly staff, excellent food and close proximity to beach. Our stay was a little disrupted by workmen doing maintenence work, which we were warned of on arrival but still meant the lovely breakfast views we had booked for were not available. Walls were thin so could hear arguments into the early hours.
Stayed 2 nights in Jan 2024

8/10 Good

ravi

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Nov 2023

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
I’d stay again
Amazing hotel , some mould on ceiling above shower but shower had amazing pressure Cleaners left my door unlocked after cleaning which I was a bit disappointed by
Stayed 2 nights in Nov 2023

4/10 Poor

Paul

Stayed 1 night in Nov 2023

6/10 Okay

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view, meals were good but like many old English properties getting up the stairs with large suit cases was a struggle (we are a bit older & travelling from Australia). Really loved it, the staff were friendly & helpful. Convenient to beach & Torre Abbey.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Clean, tidy and views impressive over the bay.
Stayed 1 night in Sep 2023

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really clean and friendly hotel. Excellent facilities and wonderful sea views. Great location a minute from the beach and promenade. Very friendly helpful staff. I recommend this hotel we had a lovely stay.
Stayed 1 night in Sep 2023

4/10 Poor

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nice property and good location. But the room we stayed in 4 was poor. Dirty carpet, missing lights, two hangers, old decor. Very noisy from footsteps next floor up early morning. Unsupervised breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

L

Stayed 1 night in Aug 2023

10/10 Excellent

Lorraine

Stayed 1 night in Aug 2023