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Madison Plaza Townsville

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Madison Plaza Townsville

Executive Studio Suite, 1 King Bed | Desk, iron/ironing board, cots/infant beds, free WiFi
Lobby lounge
LCD TV, DVD player
Exterior
Lobby lounge

Reviews

7.2 out of 10

Good

Popular amenities

  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Castle Hill
    6 min walk
  • Empire Alternacade and Events
    1 min walk
  • Townsville Station
    2 min drive
  • Townsville, QLD (TSV)
    7 min drive

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | Desk, iron/ironing board, cots/infant beds, free WiFi

Business Room (Shower over Bath)

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Family Suite

Executive Family Suite | Desk, iron/ironing board, cots/infant beds, free WiFi

Executive Family Suite

  • 56 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | Desk, iron/ironing board, cots/infant beds, free WiFi

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

Executive Queen Room | Desk, iron/ironing board, cots/infant beds, free WiFi

Executive Queen Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room | Desk, iron/ironing board, cots/infant beds, free WiFi

Executive Twin Room

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Madison Plaza Townsville

Central Townsville hotel connected to a shopping centre, a quick walk to Castle Hill
Along with laundry facilities, this smoke-free hotel has a TV in a common area and free WiFi in public areas. Other amenities include a banquet hall and a vending machine. Housekeeping is available on request.
Madison Plaza Townsville offers 93 accommodations with DVD players and an iron/ironing board. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on request and hairdryers can be requested. Cots/infant beds (surcharge) are also available.
Our customers tell us that they can't get enough of the helpful staff at Madison Plaza Townsville. During your stay, you'll be connected to a shopping centre and just a quick walk from Catholic Diocese of Townsville. Enjoy features like free WiFi in public areas and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities, a lift and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 15 per night)
  • Limited on-site parking

Family friendly

  • Cot (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: AUD 15 per night (1312 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 277 out of 1001 reviews" "
Rating 8 - Good. 308 out of 1001 reviews" "
Rating 6 - Okay. 188 out of 1001 reviews" "
Rating 4 - Poor. 116 out of 1001 reviews" "
Rating 2 - Terrible. 112 out of 1001 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Stayed 1 night in Sep 2024

4/10 Poor

Lisa

Stayed 1 night in Sep 2024

4/10 Poor

John C

Disliked: Staff & service, property conditions & facilities
Would not accept cash(legal tender). I was not advised of this beforehand and only found out when they rang me after delving into my card details the day before arrival. Then threatened to cancel my booking (by email)because I wanted to pay cash. I finished up paying by DEBIT CARD which they then charged me fees on. Told I could leave my luggage there before 2pm and when I arrived at 12.15pm found the place closed and noone there. Room very ordinary with no microwave and 2 steps in room to negotiate always(dangerous) and step into bathroom which is a toe cracker.Difficult to see through window. My second time there. First time they took money from my Card for "reserving" a Car Parking Space. Interesting, considering I didnt even have a car. It was extremely difficult to get this money back from them. My second and last time there. Very customer unfriendly.
Stayed 3 nights in Sep 2024

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We would not recommend, such a noisy location, we were not aware when booking that parking was not onsite, very difficult with bags and children. Our room had clean sheets but that was it, very dark and dirty, stains on walls, doors, everywhere, it felt really grotty, made us cringe, honestly could do with a bond clean and a coat of paint. To sum up our experience, we heard other guests commenting that this place was a magnet for Meth Heads, they were not happy either.
Stayed 1 night in Sep 2024

10/10 Excellent

Kamilla

Stayed 7 nights in Aug 2024

4/10 Poor

Mauri

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Peita

Stayed 3 nights in Aug 2024

8/10 Good

Alexandre

Stayed 3 nights in Aug 2024

6/10 Okay

Katrina

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Mark

Business traveller
Old food left in my room and in the fridge. The hotel’s CRM is completely non existent! Even though I have stayed more than 20 times there’s never a flicker of recognition- let alone a welcome back. Even with multiple booking platforms, many hotels manage to do this.
Stayed 1 night in Sep 2024

6/10 Okay

Tracey

Travelled with family
Liked: Staff & service
Staff were friendly but not very informed. Transients were always sitting outside the building.
Stayed 1 night in Sep 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service
The staff was accommodating and friendly, they helped us with every request and answered all our queries.
Stayed 2 nights in Sep 2024

4/10 Poor

Adrian

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathroom.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel it was really nice
Stayed 2 nights in Sep 2024

4/10 Poor

Juan david

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Bad beds, I got back pain, noisy, not clean, people screaming into the hotel at midnight.
Stayed 1 night in Sep 2024

2/10 Terrible

Alan

Stayed 2 nights in Sep 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not like to stay here again I couldn't even watch tv the beds looked like they had been slept in dirty cups an room smelled bad I would love my money back
Stayed 1 night in Aug 2024

4/10 Poor

Sherree

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is in disrepair. Needs updating and painting. Also needs modernising. Carpets in the hall way are very dirty. The room was large but had an extra bed in it with no table and chairs and only 2 seats for 3 people. No parking at the premises.
Stayed 1 night in Sep 2024

10/10 Excellent

GARY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great beds great baths friendly people
Stayed 1 night in Sep 2024

8/10 Good

Andrea

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Happy with the location and cleanliness. Staff helpful and considerate. Lighting in the roo. Was poor. No bedlights to enable reading
Stayed 1 night in Sep 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in town within easy walking distance to eateries, cowboys club and the football stadium. The building itself is a bit tired and dated and could do with some renovations. Bathroom was lacking a towel rail, and the shower was over a deep bathtub which could be difficult to access for some people. Also found the water pressure wasn't great. All that said, staff were friendly and the location was ideal. Good value for the price.
Stayed 5 nights in Aug 2024

6/10 Okay

Peita

Stayed 1 night in Aug 2024

8/10 Good

Steve

Liked: Staff & service
Centrally located, neat and clean
Stayed 4 nights in Aug 2024

4/10 Poor

Stacey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was a little worse for wear, one of the shares was colour in purple and blue paint, the fridge had purple paint inside and there was a chicken nugget left on the floor. The walls had so much paint missing it looked like it was halfway through a renovation. The shower and toilet and beds were ok though.
Stayed 1 night in Aug 2024