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Mercure Townsville

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Townsville

Outdoor pool, pool umbrellas, pool loungers
Lobby sitting area
Aerial view
Lobby
Bar (on property)

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Housekeeping
    Housekeeping

Explore the area

Map
166 Woolcock Street, Currajong, QLD, 4812
  • Castle Hill
    3 min drive
  • Mater Hospital Pimlico
    4 min drive
  • Townsville 400 Racetrack Start / Finish line
    4 min drive
  • Townsville, QLD (TSV)
    9 min drive

Room options

View all photos for Deluxe Bungalow, 2 Bedrooms

Deluxe Bungalow, 2 Bedrooms | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Bungalow, 2 Bedrooms

  • 50 sq m
  • Lake view
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Family Room, Multiple Beds

  • 24 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Deluxe Room, 2 Queen Beds

  • 24 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

  • 24 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Room, Multiple Beds

  • 15.0 sq m
  • Lake view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Grand Chancellor Townsville

Pool
Free WiFi
Restaurant
Air conditioning
4.3 out of 5, Excellent, (1026)
The price is €115
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Hotel Grand Chancellor Townsville

About this property

Mercure Townsville

Lakefront Townsville hotel in Currajong with free parking
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, outdoor tennis courts and a 24-hour business centre are on-site. Change of towels is available on request
Mercure Townsville offers 174 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Townsville. During your stay, you'll be within walking distance of Townsville Museum and Historical Society. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy garden views while dining at Celsius Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts
  • Just a 3-minute drive from Townsville Museum and Historical Society and a few minutes from Castle Hill
Mercure Townsville offers its guests a kids' pool, outdoor tennis courts, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 7319 square feet (680 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Mercure Townsville. Self parking is free.

This Townsville hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Celsius Restaurant – This poolside restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Late-night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 29 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Celsius Restaurant

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (7,319 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • No lift
  • Roll-in shower (76 centimetre wide)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 29 per person
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Hotel Townsville
Mercure Townsville
Townsville Mercure
Accor Hotel Townsville
Mercure Townsville Hotel Townsville
Mercure Townsville Hotel
Mercure Townsville Hotel
Mercure Townsville Currajong
Mercure Townsville Hotel Currajong

Mercure Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1018 reviews" "
Rating 8 - Good. 363 out of 1018 reviews" "
Rating 6 - Okay. 130 out of 1018 reviews" "
Rating 4 - Poor. 45 out of 1018 reviews" "
Rating 2 - Terrible. 12 out of 1018 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Stayed 1 night in Jul 2024

8/10 Good

Greg

Stayed 1 night in Jul 2024

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service
The staff were very welcoming and friendly. The bathroom was a bit worn in places
Stayed 3 nights in Jul 2024

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used the swimming pool and were the only ones in it! The buffet breakfast had a great selection and was great value for money. The only downside was the the breakfast items, crockery and cutlery were scattered in illogical places and there was no flow to being able to collect what you wanted, particularly on first arrival. The hotel should consider how the breakfast items could be better laid out. And although the Mercure may be French owned, instead of Bon Maman jams alone, they should provide Aussie-made jam, marmalade and most importantly, Vegemite!!
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Staff & service, amenities
The rooms are tired and dated. The surrounds and dining areas are great as are the staff.
Stayed 1 night in Jul 2024

6/10 Okay

Sharon

Business traveller
Liked: Cleanliness, staff & service
Unfortunately the walls in my room felt paper thin and the people next door were really loud. It meant I had disrupted sleep and didnt feel entirely safe.
Stayed 1 night in Jul 2024

8/10 Good

Vicki

Stayed 3 nights in Jul 2024

10/10 Excellent

Melissa, TOFIELD

Stayed 1 night in Jul 2024

10/10 Excellent

Nikita

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Dorothy

Stayed 5 nights in Jun 2024

8/10 Good

Evette

Beautiful location friendly staff
Stayed 6 nights in Jun 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure Townsville is a lovely family-friendly hotel. We were upgraded to a larger room, which was extremely comfortable and great for our short stay. The room was quiet and provided all amenities; tea, coffee and toiletries. The room was clean and beds comfotable. My daughter and I enjoyed dinner at the Celsius restaurant. Food was fresh and quick to order. Staff were friendly providing great customer service. We also enjoyed the breakfast buffet which had a wide variety of cold and hot dishes to choose from. Parking was ample and safe. A close drive into Townsville to see the sights, only about 5-10 minutes. I recommend The Mercure Townsville as a great family friendly hotel.
Stayed 1 night in Jun 2024

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was clean and tidy and the staff where amazing but the rooms are very dated and air conditioning did not work properly on the room we where in very over priced
Stayed 2 nights in Mar 2024

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was good, good, comfy room, both Ash in the restaurant & Jimmy at Reception are an asset to this place, both very friendly & accommodating, only problem was that we were put in a room that had an adjoining door & there was a young family in it & the baby woke up screaming in the middle of the night both nights & they took a long time to settle the child, i will be making sure that when i book this again to make sure that i am not in an adjoining room.
Stayed 2 nights in Jun 2024

6/10 Okay

Holly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot water wasnt very hot on lower pressure but when on higher pressure it started flooding the bathroom. Food was hit and miss room service I ordered was excellent yet the wedding I attended the food was cold very dry and not enjoyable. The hanging space wasn't long enough for a suit that had been dry-cleaned. The bed was comfortable and other facilities was perfect for our 2 night stay. I wouldn't recommend it for a wedding venue but a good option for business people or those travelling l.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kerrie, Port Macquarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort, recommend booking a bungalow. Flawless customer service and great staff and excellent food
Stayed 3 nights in Jun 2024

6/10 Okay

Hayley

Stayed 1 night in May 2024

8/10 Good

Toni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a pleasant stay
Stayed 3 nights in May 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spread out, room good . Could be cleaner, old carpet. Pathways to rooms grubby.
Stayed 1 night in May 2024

10/10 Excellent

Kingsly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safe quiet excellent service and super friendly staff Grounds, pool and restaurant all presented in immaculate condition
Stayed 2 nights in Apr 2024

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A lovely but neglected property. The room had a damp and moldy smell. And it was a bit dated. But the location and gardens of the hotel are amazing. They make up for most anything. We had a lovely afternoon outside for an early dinner, before our early morning departure from the airport nearby.
Stayed 1 night in Apr 2024

8/10 Good

Mark, Cumbalum

Liked: Cleanliness, amenities
Well laid out
Stayed 1 night in Mar 2024

10/10 Excellent

Suzy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Castletown. Bungalows were perfect!
Stayed 1 night in Mar 2024

6/10 Okay

Sharon

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was quite dated and for the price I was disappointed with the room. A lot of rust and damage from humidity, it just looked tired and had water stains down the walls. As we were on the second floor the verandah looked very worn in some areas. The milk provided in the room was off(curdled). The TV had big white dots on the screen.The outside surrounds and pool were lovely. The staff across the whole facility provided a great service, they were all courteous, helpful and very friendly.. The meals were very nice, though the bar prices a little steep.I had tossed up staying two nights but so glad I did not.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it here -the staff were sensational I had some trouble downtown and Deb the night receptionist went above and beyond to help me -thank you all
Stayed 1 night in Mar 2024