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The Robert Towns

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Robert Towns

Pet Friendly Room | In-room safe, iron/ironing board, free WiFi, bed sheets
Outdoor pool, pool loungers
BBQ/picnic Area
Reception
1 Bedroom Apartment (No Pets) | Living area | LCD TV

Reviews

7.4 out of 10

Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
261 Stanley Street, Townsville, QLD, 4810
  • Castle Hill
    8 min walk
  • The Strand Beach
    12 min walk
  • Strand Waterpark
    15 min walk
  • Townsville, QLD (TSV)
    14 min drive

Room options

View all photos for Standard Queen Room (No Pets)

Standard Queen Room (No Pets) | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Queen Room (No Pets)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pet Friendly Room

Pet Friendly Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Pet Friendly Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for 1 Bedroom Apartment (No Pets)

1 Bedroom Apartment (No Pets) | Living area | LCD TV

1 Bedroom Apartment (No Pets)

  • 50 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Family Room (No Pets)

Family Room (No Pets) | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room (No Pets)

  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Trundle Bed

View all photos for Deluxe Twin Room (No Pets)

Deluxe Twin Room (No Pets) | In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room (No Pets)

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Queen Deluxe Room (No Pets)

Queen Deluxe Room (No Pets) | In-room safe, iron/ironing board, free WiFi, bed sheets

Queen Deluxe Room (No Pets)

  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room (No Pets)

Twin Room (No Pets) | In-room safe, iron/ironing board, free WiFi, bed sheets

Twin Room (No Pets)

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Queen Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Twin Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Pet Friendly Twin Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Pet Friendly Twin Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Queen Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bed Apartment

In-room safe, iron/ironing board, free WiFi, bed sheets

One Bed Apartment

  • Sleeps 5
  • 1 Single Sofa Bed and 1 King Bed

Deluxe Twin Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Exterior

Madison Plaza Townsville

Free WiFi
Air conditioning
Laundry
Extra beds/cots
3.6 out of 5, Good, (1008)
The price is €63
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Madison Plaza Townsville

About this property

The Robert Towns

Family-friendly hotel in Townsville with free parking
Along with an outdoor pool, this hotel has a children's pool and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, tour/ticket assistance and barbecues are on-site. Housekeeping is available on request.
The Robert Towns offers 47 air-conditioned accommodations with a safe and a hairdryer. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers, complimentary toiletries and toothbrushes and toothpaste. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Robert Towns. During your stay, you're just a quick walk from Catholic Diocese of Townsville. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Services include babysitting, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Castle Hill and The Strand Beach
  • Cats and dogs welcome for a fee (restrictions apply)
The Robert Towns offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. Barbecue grills, tour/ticket assistance, and a picnic area are also featured at the family-friendly The Robert Towns. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Townsville hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
The listed credit card fee applies to American Express transactions. The transaction fee is 1.9% for other credit cards and international debit cards.

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: AUD 1 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 88 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: AUD 1 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Inn Robert Towns
Comfort Inn Robert Towns Hotel
Comfort Inn Robert Towns Hotel Townsville
Comfort Inn Robert Towns Townsville
Robert Towns Comfort Inn
Comfort Inn Townsville
Townsville Comfort Inn
The Robert Towns Hotel
Comfort Inn Robert Towns
The Robert Towns Townsville
The Robert Towns Hotel Townsville

The Robert Towns Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 191 out of 741 reviews" "
Rating 8 - Good. 279 out of 741 reviews" "
Rating 6 - Okay. 144 out of 741 reviews" "
Rating 4 - Poor. 72 out of 741 reviews" "
Rating 2 - Terrible. 55 out of 741 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Ross

Stayed 7 nights in Aug 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at reception was absolutely lovely and so helpful. The view behind with the changing light colours was stunning . Only thing that was not there was that I couldn’t see was cutlery
Stayed 2 nights in Sep 2024

8/10 Good

Phillimon

Liked: Cleanliness
The peaceful nature place and I didn't like the kitchen it was small.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lindsay

Travelled with partner
Jess was so friendly on check in, property was centrally located to everything. Jess, we left a couple bottles and a chocolate in the fridge by mistake, hope you and your hubby enjoy them!!!
Stayed 1 night in Sep 2024

2/10 Terrible

Stacy

Disliked: Staff & service, amenities, property conditions & facilities
Do not stay at this place! It is a part-time hotel—the woman at the front desk used that term. The front desk is only open from 9:00 am to 6:00 pm. It is shut tight otherwise and sometimes more often. I returned at 5:20 pm yesterday and no one was there; reception was locked tight. I lost electricity twice when reception was closed. Had to call an off-time number. No clean towels unless you ask specially and no cleaning of the rooms. And there were tiny ants all over my kitchenette. I wanted to go somewhere at 8:00 am the day I checked out but had to wait until 9:00 am for someone to open reception so I could leave my luggage. Seriously?
Stayed 3 nights in Aug 2024

8/10 Good

Rebekah

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was good, but is a 20min walk to the strand I thought it was only 10mins when I booked
Stayed 3 nights in Aug 2024

2/10 Terrible

Clayton

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks modern and nice in pictures but place was run down , mould on the ceiling and generally not nice.
Stayed 1 night in Aug 2024

2/10 Terrible

Nathan

Disliked: Amenities
Terrible acoustic separation between units and from the street. Hear everything from next door.
Stayed 1 night in Aug 2024

6/10 Okay

Anita

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Facilities are clean, yet fairly old and the environment is noisy with vehicle and pedestrian movements. One of the windows was loose in its frame resulting in a lot of rattling noise during the night when the wind was blowing strongly. On a positive note, the process for late arrivals was communicated well on time and it was easy to obtain my key and find my room.
Stayed 2 nights in Jul 2024

6/10 Okay

Sophie

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accomodating staff. Spacious rooms. Convenient location
Stayed 5 nights in Jun 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of room inside, clean, close to centre of town and stadium
Stayed 1 night in Jun 2024

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place to stay. very good service also i will like to thank Jes for her services.
Stayed 4 nights in May 2024

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had read some bad reviews about this Motel however, it was a pleasant stay. Clean, had kitchen amenities, nicely kept grounds, friendly reception staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Satunya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy no fuss place to stay
Stayed 1 night in Apr 2024

4/10 Poor

rod

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No it’s not worth it. The motel is a dump
Stayed 1 night in Mar 2024

6/10 Okay

Wendy

Disliked: Staff & service
Stayed 3 nights in Mar 2024

4/10 Poor

Ramona

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were willing to overlook the lack of cleanliness after we checked in. We knew that the hotel was older but cleaning shouldn’t be sacrificed. Lots of mould in shower that hadn’t been cleaned, vacuuming that wasn’t fully complete ( there was debris under bed from previous guests) and light covers were filthy. Sadly the aircon was very noisy which didn’t enable a great nights sleep (which we all desperately needed after travelling). We would not agree that this hotel is anywhere near a 4 star.
Stayed 1 night in Apr 2024

10/10 Excellent

Aldo

Stayed 1 night in Mar 2024

6/10 Okay

Glenn

Liked: Cleanliness, property conditions & facilities
A great little motel. My challenge is that they knew how many people were staying but only had half the blankets in the room. The staff were good when I dealt with them. I hope it was a slight hiccup in service
Stayed 2 nights in Mar 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service
The rooms are a bit dated and because we went to the pink concert it was way overpriced
Stayed 2 nights in Mar 2024

6/10 Okay

CHRISTINE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dr Simon

Travelled with partner
Liked: Cleanliness, staff & service
Handy location and economical
Stayed 1 night in Mar 2024

6/10 Okay

Jason

Business traveller
Room ok for quick overnight stay. Bathroom dated, worn and rusty. A lot of noise in the carpark and rooms through the night. No smoking in rooms but everyone stands at the front door of units and it comes into the rooms anyway. People sitting on other people’s cars and drinking. Did not feel safe leaving Liam vehicle unattended over night.
Stayed 1 night in Mar 2024