2/10 Terrible
Andrew
Business traveller
30 Nov 2024
Disliked: Staff & service, amenities, property conditions & facilities
Horrible hotel, I will not stay here again out of principle. Staff was friendly upon arrival, but I went to the front desk multiple times to get help, and no one was there - had to wait 10 minutes a couple of times for someone to return. But that wasn’t even the bad part.
I was in town for work, and met some acquaintances for dinner the night of my arrival. I returned to my room to find 10 cent earplugs on my nightstand, which I assumed were for lively foot traffic, considering the hotel is downtown; “no big deal,” I thought, I lived in NYC for a few years and some noise while trying to sleep isn’t disruptive. I discovered my assumptions were incorrect when I was awoken at 1:00 am by an outdoor nightclub literally next door to the hotel outside my window playing insanely loud music. I put in the cheap earplugs, but the bass was so loud I could not get back to sleep until it ended at 2:30 am. When I called the front desk to inform them they had an outdoor nightclub next door (I felt bad for my sarcastic tone after the fact, I was sleepy and grumpy at that particular moment), the employee responded, “we are painfully aware.”
This tells me two things, (1) they’ve received similar complaints before, and (2) despite knowing about this issue, they do absolutely nothing to inform guests about this inconvenience ahead of time. It’s not listed anywhere on the website, there are no signs warning guests when they check in, and the checkin staff says nothing about this fact; yo
Andrew
Stayed 3 nights in Nov 2024