4/10 Poor
Caryn
3 Dec 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Not happy!
Booked here because it said it was pet friendly. At arrival found out $25 nonrefundable nightly fee to have our dog that was not disclosed prior. Even though a charge there was not a designated space for them outside. Was told not to walk bike/pedestrian path at night without husband as it was not safe. All soap/lotion dispensers were empty. Told to bring them to desk to get refilled but it took a key to take them off wall. Had to ask 2 more times to get it done. There 6 nights and never had any room/towel/trash service visit. Had to take towels to front desk to get new ones. Laundry facilities broken so had to do off sight. Had a kitchenette in room with stove etc but no utensils, pans or even paper towels. Could get them for a charge at front desk! Refrigerator was big so that was a plus. However they did not have ice machines on each floor. Had to turn ice maker in fridge on so got to listen to ice falling into the plastic bin at night a few feet from our bed so turned it off.
Caryn
Stayed 6 nights in Nov 2024