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Cacao Tulum -Luxury Condos-

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cacao Tulum -Luxury Condos-

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Premium Apartment, 1 Bedroom, Private Pool | Living area | 40-inch flat-screen TV with cable channels, Smart TV
Deluxe Penthouse, Private Pool | View from room
Front of property – evening/night
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Spa
    Spa
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
Region 15, La Veleta, Tulum, QROO, 77780
  • Hospital de Tulum
    3 min drive
  • Dos Aguas Park
    3 min drive
  • Tulum National Park
    5 min drive
  • Tulum, Quintana Roo (TUY)
    16 min drive

Room options

View all photos for Luxury Apartment, Private Pool

Luxury Apartment, Private Pool | Premium bedding, down duvets, in-room safe, laptop workspace

Luxury Apartment, Private Pool

  • 41.07 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Penthouse, 2 Bedrooms, Private Pool

Full-sized fridge, microwave, oven, coffee/tea maker

Superior Penthouse, 2 Bedrooms, Private Pool

  • 161 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Penthouse, Private Pool

Deluxe Penthouse, Private Pool | Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Penthouse, Private Pool

  • 83.89 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, Private Pool, Garden View

Deluxe Apartment, Private Pool, Garden View | Terrace/patio

Deluxe Apartment, Private Pool, Garden View

  • 67.50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool

Private pool

Premium Apartment, 1 Bedroom, Private Pool

  • 83 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

Similar properties

Room

Zereno Boutique Hotel

Pool
Breakfast included
Spa
Free airport shuttle
4.3 out of 5, Excellent, (34)
The price is €109
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Zereno Boutique Hotel

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

Condo with free parking, near Tulum National Park
An outdoor pool, a 24-hour fitness centre and a poolside bar are available at this condo building. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, a 24-hour business centre and massage/treatment rooms. Each condo provides a Smart TV with cable channels, plus a kitchen with a fridge, an oven and a microwave. Comforts include premium bedding and a down duvet, and guests will also find conveniences, such as a dining area and a coffee/tea maker.
Cacao Tulum -Luxury Condos- offers 30 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. Accommodation at this 3.5-star condo has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 40-inch Smart televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan.

Recreational amenities at the condo include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at Cacao Tulum -Luxury Condos-, you'll be within walking distance of Hospital de Tulum. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool. This comfortable condo has 30 condos. Each condo offers free WiFi and a kitchen.
  • Each condo offers a kitchen, a dining area and a Smart TV
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the pool bar
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • 10 minutes by car from Tulum Beach and 10 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Cacao Tulum -Luxury Condos- offers its guests an outdoor pool and a 24-hour fitness centre. You can enjoy a drink at the pool bar. You'll find a 24-hour business centre on site.

WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Cacao Tulum -Luxury Condos-. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Tulum condo.

Languages

English, Spanish

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Treatment room

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven

Dining

  • A poolside bar
  • Champagne service

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 40-inch Smart TV with premium cable channels

Outdoor areas

  • Deck/patio
  • Garden
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business centre
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total
  • Pets stay free
  • Service animals exempt from fees
  • Deposit: USD 100 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (80 centimetre wide door)
  • Wheelchair-accessible path to lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Iron/ironing board
  • Luggage storage
  • Proposal/romance packages
  • Safe
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In a national park
  • Near the sea

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 30 units
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 7 days before arrival with check-in instructions; access will be through a private entrance
A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.5 per accommodation, per night.
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way, maximum occupancy 7)
  • Pet deposit: USD 100 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property does not have a front desk. Guests will receive an email 7 days before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Cacao Tulum -Luxury Condos- Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 106 reviews" "
Rating 8 - Good. 27 out of 106 reviews" "
Rating 6 - Okay. 10 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 15 out of 106 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yesenia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
Stayed 4 nights in Jul 2023

10/10 Excellent

Pansy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Stayed 2 nights in May 2023

10/10 Excellent

Jim

Stayed 1 night in May 2023

10/10 Excellent

Ivonne ericka

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Yamileth

Travelled with group
Disliked: Amenities
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone

10/10 Excellent

Monique, Arverne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Stayed 1 night in Feb 2023

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!
Stayed 5 nights in Feb 2023

10/10 Excellent

J

Travelled with partner
Liked: Amenities, property conditions & facilities
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
Stayed 3 nights in Feb 2023

6/10 Okay

Emma, The Valley

Liked: Cleanliness, amenities
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
Stayed 4 nights in Feb 2023

10/10 Excellent

Leonna

Travelled with partner
Liked: Amenities
Good
Stayed 4 nights in Feb 2023

8/10 Good

Ramon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Stayed 1 night in Jan 2023

10/10 Excellent

Nayeli

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Nadia del

Stayed 1 night in Jan 2023

10/10 Excellent

Bruna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place! I loved

8/10 Good

PATRICIA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reception check in and out very fast . Roof top pool nice . Place is clean

8/10 Good

Stella

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
Stayed 4 nights in Dec 2022

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.

8/10 Good

Max Stephane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the hotel need mor maintenance
Stayed 5 nights in Nov 2022

10/10 Excellent

ADOWA

Liked: Cleanliness, amenities, property conditions & facilities
The property is BEAUTIFUL…5/5… will be coming back soon.

6/10 Okay

Jacinta

I wouldn't call this property luxury. The private pool had the tiling coming off, and it wasn't very private. I had staff and people coming by as my apartment was located where they kept the bikes. Had a view of construction materials. There are more renovations than the property let on with "one of the pools under construction" is actually the main pool. The room smelt bad and there were so many insects in the room!
Stayed 7 nights in Oct 2022

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, our family had a good time over here. Also the people that work at cacao are always nice and very polite, they recommend places to eat and restaurants that bring food to us. Very nice place I will be back to stay here at the penthouse. The pool was amazing with a wonderful view where you can have drinks at the pool bar.
Stayed 4 nights in Aug 2022

6/10 Okay

Sylvia

Travelled with partner
Property bedrooms definitely need some deep cleaning. And also allow guest to switch out towels.
Stayed 4 nights in Mar 2022

10/10 Excellent

Robert

Stayed 3 nights in Feb 2022

8/10 Good

Shae

Travelled with family
Liked: Cleanliness, amenities
The property is nice, but needs a facelift - the photos make it look newer than it is
Stayed 3 nights in Jan 2022

6/10 Okay

Travis

Travelled with partner
Great exterior and lobby, atrium finish, rooms are condos and cleaning is not huge, dirty thin blankets. Place was upbeat and modern, full kitchen unit, google maps didn't take you here. I had to edit the location. The roads are super rough and hard to Navigate.
Stayed 2 nights in Jan 2022